this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there ConfigurationManagementDatabase (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and optimisation of the CMDB … several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDBConfiguration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services, and assets. Use Discovery to automatically discover and … insights to support decision-making, resource allocation, and improvement initiatives based on CMDB data. Skills and Experience Experience administering and managing a CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life cycle of devices including provisioning repairing and decommissioning to ensure efficient and effective best use of assets. more »
ServiceNow Proficient in ServiceNow architecture and development practices Expertise in JavaScript, JSON, APIs, SSO, and Azure Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, Problem Management, HAM, and SAM Advanced skills in implementing ServiceNow solutions Strong analytical, problem-solving, and troubleshooting skills Required certifications: ServiceNow Certified System more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
and integrations based on business needs. Customise ServiceNow workflows, forms, UI pages, and scripts using JavaScript, HTML, CSS, and Jelly. Configure and maintain ServiceNow CMDB, including discovery and integration with third-party data sources. Develop and maintain ServiceNow reports, dashboards, and analytics to monitor system performance and usage. Perform ServiceNow more »
knowledge of ITIL Framework and ITIL v4. Thorough knowledge of IT service management principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers Experience with and understanding of IT technical infrastructure, services, and/or architecture. more »
lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the ConfigurationManagementDatabase for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the availability of Racing Post more »
thin client and locally-installed business applications where required • Work with IT to ensure local applications work and perform consistently on devices • Ensure the CMDB/Asset Database is kept up to date in relation to user allocation and that assets are retrieved when users leave the organisation Account Managementmore »
Rugby, Warwickshire, United Kingdom Hybrid / WFH Options
Thrive IT Systems Ltd
issues with a desire to maintain service uptime & performance. Technically provide support to Cyber Security team. Follow asset management processes in region and improve CMDB accuracy. more »
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Experis
similar role. Familiarity with helpdesk ticketing systems (ITSM tools). ITIL Foundation qualified. Good all-round knowledge of IT Applications/Infrastructure. Experience of CMDB Data modelling and reporting. Strong customer service orientation, good communication, teamwork, and interpersonal skills. Attention to detail and the ability to manage multiple priorities and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
tools are important - experience of ServiceNow or HALO is essential ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of CMDB Data modelling and reporting Strong customer service orientation, good communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and more »
configuration and development Experience in ServiceNow Mobile app development Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules Advanced knowledge of CSDM & CMDB Knowledge of integration Hub and flow designer is a MUST. Excellent knowledge of ServiceNow Best Practices, Custom apps, App Engine, PA. Active CTA/CMA more »
a 2nd line on-call service available to the Group. Contributing to the Service Desk knowledge base. Contributing to the Groups ConfigurationManagementDatabase (CMDB) in conjunction with the Service Delivery Analysts. Contributing to the Groups asset managementdatabase in conjunction with the Hardware and Software Asset Analyst. Provide second more »
Cisco, Palo Alto, Big IP (FW, SDWAN, VLAN’s, Routing, Switching) Security (Splunk, APM, SIEM) Login/Monitoring (Splunk, Elastic, Prometheus, PRTG, Netbox, IPAM, CMDB) Mattermost, Atlassian The role As a Site Reliability Engineer you will work on projects relating to application software, operating systems and system management tools as more »
risk & impact, effectiveness of implementation, testing & back out plans, adherence to process and communication) Maintain an accurate and up-to-date ConfigurationManagementDatabase (CMDB) andconduct regular audits and reviews of the CMDB to verify the integrity and accuracy of configuration data. Track and control the configuration of CIs, ensuring more »
the delivery of IT change initiatives, an advantage would be experience of application delivery, business analytics, CRM tooling, IT automation, App & Data integration and CMDB tooling. You will also have Experience assuring outputs from either strategic change projects or third parties against architectural designs and ensuring adherence to policies, standards more »
delivery of IT change initiatives is essential, with additional experience in application delivery, business analytics, CRM tooling, IT automation, app and data integration, and CMDB tooling being advantageous. Key attributes include the ability to identify unique security requirements of change initiatives, communicate security needs effectively with a diverse set of more »
the delivery of IT change initiatives, an advantage would be experience of application delivery, business analytics, CRM tooling, IT automation, App & Data integration and CMDB tooling. The right candidate will be able to identify the unique security requirements of change initiatives, communicate security needs effectively with a wide set of more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
testing changes to service management software (JIRA) to meet new business requirements; Troubleshooting issues with service management software (JIRA); Administration of service CMDB (ConfigurationManagementDatabase) and assisting with the design of CMDB changes; Contributing to user documentation and producing training materials for customers and internal users of service software more »
Stoke-on-Trent, Staffordshire, United Kingdom Hybrid / WFH Options
Akkodis
properly. You've got to be a whizz with software packaging, know your way around tools like SNOW Licence Manager, Nessus, Truesight, and Helix CMDB, and be a pro at digging into data with Excel and SQL. The day-to-day of this role will be keeping all the software more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make sure that CMDB (change managementdatabase)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company more »
Experience in managing implementation of Smart Centres, Smart lockers and Vending Machines Exposure to service now projects implementation – HAM Pro, BCM/IRM and CMDB Extensive experience in working with deskside support partner organisations on contract flow down terms, adhoc business requirements, PC refresh projects. Experience in managing service delivery more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Espire Infolabs Limited
the operational requirements skill set : review daily ticket performance with supplier chase up on incident/service request escalations maintain contract renewal list verify cmdb data assist with IT disposal activities more »
physical inventory audit of BCA and BCTO's DC assets and IT equipment. Improve methods (automation) for anticipating and updating capacity reports. Assist the CMDB team in obtaining physical data. Power data from UPSs, PDUs, and MDUs is regularly recorded. Keep an eye on the installation material stocks in the more »
within ServiceNow Act as Change Manager in CAB or E-CABs when called upon. Contribute to the maintenance of a comprehensive configurationmanagementdatabase (CMDB)by updating and verifying configuration data. Identify and engage with customers and other stakeholders to collate service information. Participate in regular audits to ensure the … sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge of configurationmanagement databases (CMDB) and their role in maintaining accurate configuration information. Familiarity with current infrastructure technologies such as networking, servers, storage, virtual desktops, virtual servers, and Cloud more »
Change and Configuration Analyst - £55k (CAB/CMDB/Asset control) - London - 2-3 days onsite per week. Key Skills: ITIL, ITSM, Knowledge of infrastructure technologies, CMDB setup, leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & ConfigurationManagement team … and the Service owners, whilst ensuring the Change and Asset & ConfigurationManagement Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner, and maintained as the single source of truth in relation to the standard operating model. Through the demonstration of an analytical approach and … identifying, developing and implementing service improvements. ConfigurationManagement - Develop Process and governance, manage daily exceptions/workload, Identify potential processes for automation Essential Skills: CMDB setup experience A broad understanding of the technologies and process needed to run an efficient Change and Asset & ConfigurationManagement function. Technical expertise and the more »