1 to 25 of 74 Customer Service Jobs in Bristol

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking … ownership and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as … a liaison with handover points (Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to more »

Service Coordinator/Engineering Coordinator/Service Administrator required to join a global engineering manufacturer. The Service Coordinator/Engineering Coordinator/Service Administrator shall be office based near Bristol, responsible to plan and schedule the Field Service Engineers work, provide service support, liaise … with customers plus the engineering team. Full product training provided. The successful Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in or similar customer service role within engineering. Full product training provided. Package Circa … Pension Additional Benefits Onsite Parking 25 days holiday plus Bank Holidays Service Coordinator/Engineering Coordinator/Service Administrator Role Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department. Contacting customers over the phone to book work and plan more »

Service Desk Administrator Programme Name: LCST Location: Bristol, UK Were ready for you to unleash your potential! Role Overview: We are in search of a Service Desk Administrator to join the team in Bristol. IT departments face a number of problems each day . As a result, management … employees who have the requisite skills to address specific issues also moves the process along. Main Duties and Responsibilities: Receive and handles requests for service, following agreed procedures Promptly allocate calls as appropriate Log incidents and service requests and maintains relevant records Identify and classify incident types and … service interruptions Record incidents cataloguing them by symptom and resolution Act under guidance to record and track reliability data for your services Assist in Problem solving tickets Maintain and assist current Change process and requests This role will involve you displaying strong customer service skills as you more »

Position Name: Customer Support Analyst Permanent Location: Remote - Preferable to be based in Bristol area Skills: Application support experience, SQL, previous experience with TFCloud/Technology Forge Cloud software About Civica: We’re Civica and we make software that helps deliver critical services for citizens all around the world. … whilst making a real difference to people and communities. Role duties - To provide 1st and 2nd line support to the Civica Property Management’s customer base. To log, monitor, respond, investigate, and provide accurate application guidance on reported incidents and requests for service. Ensuring support calls are managed in … accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles and videos. Skills/Experience required - Educated to A-Level standard more »

for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and … live chat. Ultimately, you will ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. … one of our Application Experience Advisors to gain further insight into the role. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and more »

identifying, sourcing and ordering parts. Role Safe storage of parts Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the … face, using computerised stock management systems and parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks … training includes: Visiting the HFA academy VRQ in the parts industry Visited in House once every 28 days by the skills coach Level 2 Customer Service Practitioner standard qualification A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »

is an exciting role to join a growing, culture-led company where you will be responsible for providing technical end-user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2nd line experience supporting technologies like Active Directory, Azure … line support to end users within a variety of companies, engaging with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line tickets … when required Provide project support when necessary Build an understanding of client base and deliver excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of more »

calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a … ll support you in discussing your experience and qualifications and talk to you more about the role! The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your application. The successful candidate would have a more »

VWV – SERVICE DESK ENGINEER WHO ARE WE? With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms. With 500+ professionals spread across 4 offices, VWV are often chosen by their clients for … their in-depth industry knowledge. They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others. This is an excellent time to be joining VWV! They are entering into an exciting period of digital transformation and are expanding their IT team across … with within SLA - Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams - Ensure that all Incident/Alerts/Service requests are worked effectively and efficiently - Provide guidance, direction and training to co-workers - Assist in testing fixes and perform post-resolution follow-ups more »

is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers. You will work directly under the Head of Claims, focusing on identifying information gaps, investigating claims … principles accurately, making strategic decisions to benefit insurers. - Assist managers in supervising, identifying training needs, and delivering both individual and group training. - Provide exceptional customer service, maintaining high standards as part of a market-leading claims function. - Build and maintain strong relationships with all stakeholders to exceed service levels. - Adhere to service level agreements and key performance indicators, ensuring consistent client claims handling and compliance with insurers' reserving policies. - Investigate insureds' exposure, liability, and quantum, guiding responses to complaints and claims, and approving settlements within delegated authority. - Manage panel solicitors and report to insurers on policy more »

as a keyholder for the property, carrying out facilities maintenance, maintaining equipment and keeping the premises clean and tidy whilst delivering a first-class service for customers booking the venue is required for a Schools Trust, based in Bristol, South West England. SALARY: £11.44 per hour + Benefits LOCATION … liaise with customers, delivering a professional and enjoyable leisure experience. Working as the Caretaker/Handyperson you will report to the Head of Business Service and will be responsible for holding keys to the Trust sites, opening and closing the facilities and managing bookings and equipment. The Caretaker/… Handyperson you will be passionate about delivering excellent customer service and delivering solutions to problems that may arise during bookings and available to work evenings and weekends. DUTIES Your duties and responsibilities as the Caretaker/Handyperson will include: Holding keys to the premises Opening the premises before more »

dealing with the Company. We are looking for a dedicated individual who can contribute to the success of the Technical Sales team, ensuring excellent customer service whilst maintaining high-quality standards. If you embody these qualities and are enthusiastic about contributing to a dynamic and friendly local company … Days +Bank holidays Benefits: Flexible working giving up to 2 flexi days per month Free Parking Private Health Care cash plan Job Description: Convert customer enquiries into manufacturing routes using company software Provide technical support services including product costing, route planning, master production details and product drawings; Estimate the … cost of producing the product to allow Sales to quote the customer; Assess production cost reviews to ensure manufacturing methods are fit for purpose and cost effective; Provide technical support to customers and suppliers including; advice, drawings, material specifications prototypes, sampling and on-site visits; Work with Resources to more »

The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This … MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service more »

The Opportunity: Our client is looking for a First Line Support Analyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with people is crucial. This … MAC IOS and Active Directory administration Exposure to Cloud technologies as well skills in Office 365, Microsoft Exchange, SharePoint and Teams Strong soft skills, customer service skills or an ability to develop relationships Well organised, strong communication skills and an analytical problem-solving approach Role and Responsibilities: Service more »

and a “can do” attitude. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep … all parties informed. Candidates should understand the importance of exceptional customer service to accompany technical skill. We're seeking intelligent, diligent, and friendly colleagues who can combine existing knowledge with newly acquired skills to become an asset to our highly valued team and customers. Are you the right … Windows 10/11/macOS) Understanding of computer and server components, networks and infrastructure Polite, confident and effective communicator Sincere passion for exceptional customer service Excellent time management and priority determination skills Maintaining a high standard of work and professionalism Team player – Going The Extra Mile (GTEM more »

and all about bikes, just like you. As a Halfords Mobile Expert Cycle Technician you will use your expertise to support our growing business customer base in the field. Working at your customers’ premises you will use your initiative, technical skills and your fantastic customer service skills … day begins at our Hub, where you’ll pick up the van, stock and tools you’ll need for the day. Driving to your customer’s premises you’ll carry out servicing and repair work on a range of bikes, using our in-house App and tablet, and working … of: Servicing/repairing a range of mechanical bikes to a high standard with experience of - or an interest in - electric bikes Delivering fantastic customer service face to face and over the phone Communicating with customers and colleagues at all levels Working as a team, as well as more »

tasks for import and export shipments. This includes preparing and submitting documentation, coordinating with customs authorities, ensuring compliance with customs regulations, and providing excellent customer service to clients . Qualifications/Experience: Customs Brokerage and Import/Export experience Excellent communication and customer service skills Ability more »

Field Service Engineer, Medical Equipment **Excellent opportunity for Field Service Engineers from a variety of backgrounds including coffee machine, vending and white goods to join a market leading supplier of medical systems** Earnings of £40,000+ Including Overtime Overtime Paid Door-to-Door After 8 Hours Per Day … van Overtime Commission Pension 25 days holiday plus 8 public holidays Tablet and smartphone Fuel card Life assurance Private medical insurance The Role - Field Service Engineer, Medical Systems Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Field Service Engineer … responsible for: Carrying out planned preventative maintenance, service and breakdown repair of medical systems Once fully trained, you will also provide after sales technical and commercial support Working within the healthcare market, you will be expected to offer the highest level of customer service, completing risk assessments more »

requires individuals to be on call, out of hours, on a five-week recurring cycle. Principal Responsibilities Provide technical support, responding to incidents and service requests raised with the IT Service Desk. Stand in for the IT Operations Manager when unavailable. Ensure all incidents and service requests … are logged and assigned with appropriate levels of detail, categorization, and prioritization. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Support and administer Microsoft Office 365 products and … any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation. Manage software licensing. Deliver exceptional service to both internal and external customers and stakeholders. Keep the IT Service Desk knowledgebase articles up to date to provide support and advice more »

IT Service Desk Team Lead - £35,000 - Bristol My client is an incredibly exciting and fast growing MSP based just outside of Bristol. They work to provide expert IT Support to a range of businesses, primarily in the hospitality sector. They are searching for an energetic, dedicated and ambitious … service desk team lead to guide their award winning service desk whilst the company goes from strength to strength. The Role You will be tasked with managing and mentoring the service desk team, this will allow you to build leadership experience and provide an excellent starting point … for internal progression. The role is customer facing and you will be charged with evolving and improving an already outstanding service desk team. Responsibilities Dealing with escalations from the 1st and 2nd support staff Training and upskilling staff Managing technicians Delivering first class technical support Managing a ticketing more »

Role: Asset Maintenance Solutions Field Service Engineer Contract: Permanent Location: Bristol As a Briggs Asset Maintenance Solutions Field Service Engineer, you will be responsible for. Adhering to safety guidelines set and all policies set out by customers and Briggs Equipment The service and maintenance of Diesel, Petrol … and Electrically powered Small Plant, Agricultural and Ground Care Equipment This will involve attending Breakdowns, Fault Finding and completing planned Preventative Maintenance Ensuring customer service is kept to a high level and any queries are addressed Complete job activity electronically and ensure all required parts to complete tasks … are ordered Ensuring the company vehicle is maintained to a high standard and has the correct parts stock Ensuring customer relationship are maintained and developed through high standards of service As an Asset Maintenance Solutions Field Service Engineer you will demonstrate; Relevant technical qualification Previous experience within more »

or recent experience working in a Microsoft 365 dedicated role and will be familiar with operating, managing, securing, and optimising a cloud based Microsoft365 service portfolio. The Role: The successful candidate will join our Secure Services Team, establishing and maintaining the Secure Services offering, for multiple clients, which is … based collaborative technologies. Each tenant delivers an independent working environment which are capable of wider sharing and collaboration across all customers. Immediate administration and service support of a growing client & user base (currently c1500 users), which we expect to double within the next year. Essential Skills: 2+ years’ proven … Office 365 & services including Intune and MDM Administration, SharePoint Online, Azure AD, OneDrive for business, Teams, and Outlook. 2+ years' experience working in a Service Desk environment. Office 365 ATP & DLP configuration including security monitoring & logging (e.g. Microsoft Cloud App Security). Experience with Office 365 and Azure AD more »

Field Service Engineer Permanent Employment Opportunity Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised … initiative. Excellent communication skills both written and verbally. Ability to prioritise own workload and work to company schedules and deadlines. Provide excellent levels of customer service at all times. Hours or work are Monday to Friday, times depending on job list & locations. Starting salary from £28kpa to £33kpa more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

Service engineer Machine Tools South West of England £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art … Japanese engineering technology, sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »