1 to 25 of 52 Customer Service Jobs in Gloucestershire

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and … arranging telecommunications services, juggling installation teams, customer availability, service deadlines, and customers' issues related to telecoms, all the while keeping everyone happy. Hours are 9 am - 5:30 pm, Monday - Friday KEY SKILLS: Take pride in solving customers' issues and going the extra mile to ensure the job … is done properly Good attention to detail Good listening and people skills Reasonable IT skills Good organisational skills SALARY & BENEFITS YOULL RECEIVE AS CUSTOMER SERVICE ADMINISTRATOR: £22,000 - £26,000 20 days holiday + public holidays Pension scheme with company contribution Car parking Opportunity for career progression Subsided more »

Role: Service Coordinator Based: Stonehouse, Gloucester, GL10 Duration: Temporary to permanent Rate: £30,000 - £33,000 (hourly rate equivalent) Hours: 7 hours 8/8.30am 4/4.30pm NES Fircroft are recruiting for a Service Coordinator on behalf of our client, a global, industry leading power and technology … company. Service Coordinator Working as part of a friendly team in based in the Stonehouse Service Centre, GL10 you will be responsible for the handling and processing of customer service requests and orders. Excellent Customer Service skills required and the ability to multi-task. … The Service Coordinator role involves the planning & scheduling of both field service resource and factory technicians, including reporting and invoicing to meet our customer requirements and achieve business targets. Accountabilities Supporting customer from initiation of the service request until completion. Providing customer with quotations more »

About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this more »

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Service Leader TheCustomer Service Leader is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them … in set-up and to overcome any issues they have with the product. The products is digital and provides healthcare support to service users across the country. The role ofCustomer Service Leader will: Initial point of contact for clients and service users Support the CX Manager Maintain … the Customer Relationship Management (CRM) system Mentor and train junior members of staff Support product deployments Provide product demonstrations (some travel and occasional overnight stays) In order to apply for the position ofCustomer Service Leader you will need to meet the following criteria: Demonstrable experience in a Customer more »

Customer Service Advisor, Mitcheldean Remote work options are available - A fter successfully passing the probation period £22,483.50 Per Annum + Benefits Mon - Friday 9-5 pm Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm … to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career! Who are we? Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle … and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune more »

Service and Small works Engineer Cirencester and surrounding area Outside IR35 Are you an experienced Service and Small Works Engineer looking for a new opportunity? We have a fantastic position available in the Cirencester area with a three month start and potential for further work. Job Description: Conduct … service and maintenance work on a range of fire and security systems Conduct small works as required on a range of fire and security systems Troubleshoot and repair any issues with the systems Ensure compliance with industry standards and regulations Provide excellent customer service and maintain strong … Collaborate with the team to ensure efficient and effective project completion Requirements To be successful in this role, you should have: Considerable experience of service and small works Have experience working across a range of fire and security systems Strong technical knowledge of a range of fire systems Be more »

Role: 3rd Line Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. They will also provide … support to 1st and 2nd line service desk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone more »

and a “can do” attitude. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep … all parties informed. Candidates should understand the importance of exceptional customer service to accompany technical skill. We’re seeking intelligent, diligent, and friendly colleagues who can combine existing knowledge with newly acquired skills to become an asset to our highly valued team and customers. Are you the right … Windows 10/11/macOS) Understanding of computer and server components, networks and infrastructure Polite, confident and effective communicator Sincere passion for exceptional customer service Excellent time management and priority determination skills Maintaining a high standard of work and professionalism Team player – Going The Extra Mile (GTEM more »

Depot Field Engineer We are currently seeking a skilled and customer-focused Depot Field Engineer to join our tooling hire company. The Depot Field Engineer will be responsible for providing technical support, maintenance, and repair services for our rental equipment, ensuring optimal performance and customer satisfaction. This role … requires a combination of technical expertise, problem-solving skills, and strong customer service orientation. Key Responsibilities: Perform routine maintenance, inspections, and repairs on a variety of tooling and equipment in accordance with manufacturer guidelines and safety regulations. Diagnose equipment malfunctions, troubleshoot issues, and implement timely and effective solutions … and spare parts. Understand interpret and follow drawings and diagrams. Skilled in electrical fitting to modify, mount and connect electrical components. Worked within a service environment/branch and have a proven track record with regard to product knowledge and professional interpersonal skills. Qualifications: High school diploma or equivalent more »

Working alongside other engineers on the installation of a range of fire and security systems Ensure compliance with industry standards and regulations Provide excellent customer service and maintain strong client relationships Collaborate with the team to ensure efficient and effective project completion Requirements To be successful in this … technical knowledge of a range of fire and security systems Be able to pass BS7858 screening Attention to detail and accuracy Good communication and customer service skills Benefits : Weekly Pay Ongoing contract work opportunities Apply or call Hayley on 01509615290 or more »

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking … for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do … you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self more »

This IT Service and Security provider are seeking an IT Project Management to join their dynamic team in Cheltenham! To benefit from a competitive salary of up to £45k per annum and a collaborative and skilled team environment, read on IT Project Engineer Cheltenham, GL50 1BB Full time, permanent … sized businesses find tailored IT solutions that meet their specific needs, from cloud migration to IT security enhancements. Their extensive expertise and commitment to customer satisfaction have earned them a trusted reputation in the industry. Due to continued growth, they are now seeking an IT Project Engineer to be … complex issues, and mentoring helpdesk staff The Ideal Candidate: They are seeking a proactive and technically skilled IT Project Engineer who can deliver excellent customer service, you must also have: Strong technical knowledge in networking, servers, storage, virtualisation, and security. Proven experience in managing IT infrastructure projects Ability more »

opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on … providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the … and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all more »

C#, Cloud Platforms or Database Services. A Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service. The individual will drive improvements in the quality of SQL databases. Commutable to Tewkesbury. Reference Number: BBBH ((phone number removed)) To apply for more »

read on to find out more! The Role As Deputy Security Controller, you will provide security advice and support to our client's intelligence service and their projects and programmes. You will act as a focal point for stakeholders, management, and staff to ensure consistent and effective standards of … and that of our client, you will provide security audits via analysis, spot checks, musters, and reports to ensure the integrity of Securitas's service provisions, and the inviolability of our client's operations. Maintaining excellent client relations via your team and your actions, you will effectively manage the … meetings to review progress, relationships, and policies to ensure communication is open and consistent - Regularly review the performance of your and your team's service provision, as well as the personal and individual performance of your team - Investigate incidents where they arise and identify solutions to avoid repeats of more »

developer community which are based across various sites in UK. You will be using best practices to ensure you provide a quality support and service for the systems and hardware that we supply to our users. Role Responsibilities: * Provide second line IT support to the ser community, for example … including raising requisitions and liaising with core suppliers and Commercial colleagues. * Maintain positive working relationships with various related teams. Skills/Experience: Essential: * Strong customer service background *IT technical knowledge or previous IT Support experience * Have a strong interest in new and existing technologies such as the cloud more »

C#, Cloud Platforms or Database Services A Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service The individual will drive improvements in the quality of SQL databases. Commutable to Tewkesbury. Reference Number: BBBH ((phone number removed)) To apply more »

small team of L2 Engineers, you will be a key point of escalation for IT and Server issues raised from the L1 Engineers. Your customer service skills will play a pivotal part in upholding the first-class reputation achieved from their established client base. You will also liaise more »

delivery to ensure a blended learning approach. Collaborate with subject matter experts to develop content relevant to our SIPP business, including compliance, risk management, customer service, and technical skills. Manage the learning management system (LMS) to track training progress, monitor participation, and assess the effectiveness of learning initiatives. more »

to grow company name and sales Managing a portfolio of clients with pre and post aftersales support Drive new products and upsell to existing customer base Consult lapsed client base and covert back to being a user Generate and provide customer quotes Lead and participate in monthly sales … within dedicated timeframes The ideal candidate for this Sales Account Manager will have the following: Previous sales exposure across B2C or B2B environments Previous customer service exposure is advantageous KPI driven looking to grow their client base Self-motivated Confident engaging with new clients and lapsed users Excellent more »

to grow company name and sales Managing a portfolio of clients with pre and post aftersales support Drive new products and upsell to existing customer base Consult lapsed client base and covert back to being a user Generate and provide customer quotes Lead and participate in monthly sales … dedicated timeframes The ideal candidate for this IT Sales Account Manager will have the following: Previous sales exposure across B2C or B2B environments Previous customer service exposure is advantageous KPI driven looking to grow their client base Self-motivated Confident engaging with new clients and lapsed users Excellent more »

products to existing and new Partners. You'll be great in this role if: - You have experience in the telecommunications industry - You have strong customer service skills and you are passionate about providing a fantastic Partner experience - You can work logically, consistently and accurately - You are enthusiastic, self … growth - Manage relationships with Partners at all levels up to Director/Business Owner - Supporting Partner complaints through to resolution and following the Partner Service plan - Actively seek new partner and new product opportunities - Support the development of our sales accreditation process for all products - Supporting partner onboarding & enablement … Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for competent Air Source Heat Pump Installers or Plumbing Engineers to enter in to the ASHP … between £1,000 to £2,000 per week. Required qualifications: - NVQ Level 3 in Plumbing and heating Job titles that may also be applicable: Service & Repair Gas Engineer, Gas/Boiler Installer, Gas/Boiler Service Engineer, HVAC Engineer, Multi Skilled Engineer, Fitter. Rubix M&E are trusted … partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Air Source Heat Pump Installer to join their growing team. We are also recruiting for more »

Ability to assess existing infrastructure and develop improvement plans. Excellent communication and collaboration skills. Relevant certifications such as MCSE, CCNP, VCP are desirable. Strong customer service orientation. If you're ready to make an impact and grow your career in IT, apply now to join our client's more »