also support problems by using statistical techniques, data visualization and manipulation tools and programming skills to extract valuable insights, contributing to data-driven decision-making Key Responsibilities: · DATA COLLECTION AND PROCESSING Data Analysis Data Validation Collaboration Continuous Improvement Skills & Attributes: · BACKGROUND IN A RELEVANT FIELD (E.G., STATISTICS, MATHEMATICS more »
gather and document and prioritise IT and business requirements. - Collaborate with IT teams to design and implement solutions. - Conduct data analysis to support decision-making and project planning. - Facilitate workshops and meetings to drive project objectives. - Develop and maintain project documentation, including requirements, process flows, and user stories. more »
bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decisionmaking for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups … and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decisionmaking of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first more »
