1 to 25 of 256 ITIL Jobs in London

security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity Complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while more »

Managed Services engineers in problem management of Microsoft solutions and service-related incident Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments Oversee development and maintenance of documentation and knowledge management tools for both client and internal systems and processes, using designated more »

MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101Previous experience working in an MSPAn understanding of Project LifecyclesExposure to ITIL or other ITSM frameworksSIP/VOIP Telephony and mobile device experienceTechnical pre-sales experienceAbout UsCheeky Munkey Ltd are a thriving IT Managed Services Provider (MSP more »

configuration profiles, application packaging, compliance management and Autopilot Experience in scripting (eg PowerShell) Experience in Power BI a bonus Experience of working within the ITIL framework or working knowledge of service management concept Support hybrid meeting solutions and cloud printing Work to support and troubleshoot integrations into our tenant through more »

foster creativity, individual contribution, and team collaboration Desirable skills/experience: Flexibility and have a can-do attitude Vendor hardware repair accreditation Windows accreditation ITIL foundation Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your more »

organize their own work Team spirit and a positive attitude in reaching aims together; able to work independently and as part of a team ITIL Knowledge as well as basics and first experiences in Project Management would be an advantage more »

positive working relationships with colleagues and key external contacts EDUCATION/TECHNICALSKILLS University degree and 5 years’ relevant management experience Relevant IT certifications: Microsoft, ITIL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, monitor more »

/Microsoft Server Networking including LAN, WAN, firewalls and routers Applications/software Citrix Zoom and Teams in-depth knowledge Preferred certifications: Microsoft ITIL more »

at least 5 years’ experience of working on an IT Service Desk/MSP in a similar background/role with an appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. We are looking for a candidate who can adapt to the dynamic nature of our more »

at least 5 years’ experience of working on an IT Service Desk/MSP in a similar background/role with an appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management. We are looking for a candidate who can adapt to the dynamic nature of our more »

of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »

Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience in supporting Citrix. ITIL best practice certification Project methodology and certification Project involvement and moving projects forward. Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory more »

broad range of IT disciplines, including network administration, system architecture, cybersecurity, and cloud computing. Experience delivering on a migration to Azure cloud Experience with ITIL or other IT service management frameworks is highly desirable. Knowledge of Microsoft Windows server and desktop operating systems PowerShell scripting, process automation using terraform. A more »

Certified Network Associate (CCNA)/Cisco Certified Network Professional (CCNP). VMWare Certified Professional (VCP). Microsoft Certified IT Professional (MCITP). Azure Fundamentals. ITIL Foundation Version 3 or 4. more »

deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support/3rd party to deliver resolutions more »

to work within virtual teams within the wider digital and IT department in the delivery of business projects. Understanding of and working to the ITIL framework is essential. We require the following: Citrix Knowledge: In-depth understanding of Citrix products including XenApp, XenDesktop, NetScaler, and Citrix Virtual Apps and Desktops. more »

a business analysis capacity to capture client requirements Essential certifications • Agile based project management certification such as Agile Certified Practitioner Desirable certifications: • SCRUM Master • ITIL (or another process best practice such as Six Sigma or COBIT) • Agile Foundation or Practitioner • ServiceNow certifications Responsibilities (not limited to): Manage large-scale client more »

in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »

for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience more »

thrive in a fast-paced, high energy, and demanding team-oriented environment. Collaborative to work across multi geography teams and members. Sound knowledge of ITIL disciplines. Excellent customer facing/customer service skills. Flexible work in rotational shifts during business hours. Flexible to provide On-Call out of hours support. more »

workflows Knowledge of IT Governance, Risk & Compliance processes. Broad knowledge of Data Protection and GDPR Experience of BCP management and overview Good understanding of ITIL A person in this role would benefit from the following: Experience using IT security and compliance tools such as Qualys, MS Defender, Purview Darktrace, Digital more »

SQL Netbackup LANDesk call logging and Service Management tool set ServiceNow call logging In possession of or able to gain the appropriate security clearance ITIL Fundamentals in best practise would be advantageous. Clearance Requirements: Clearance to Start: SC Clearance for Role: SC What we do for you: At Leidos we more »

and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and more »

effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management 10, 11 Operating System Support more »

enterprise-level Azure tenancy.Strong project management skills, including experience with methodologies like Prince 2.Excellent communication and organisational skills.Familiarity with IT industry standards such as ITIL, ISO, and Prince 2.My client is offering a competitive salary of up to £68,000 for this position, alongside an excellent benefits package. This includes more »