manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability more »
experience: Solid, recent experience in IT Deskside/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good more »
escalations received and escalate as per appropriate process. · Assist with ADHOC administration where required. Key attributes and skills: • Extensive administration knowledge on Excel and Microsoft packages. • Customer service experience. • Ability to work as part of a team. • Able to juggle multiple tasks and remain calm under pressure. • Experience in more »
and Education:Bachelor’s Degree in Computer Science, Information Systems, Electrical Engineering, or equivalent technical discipline.5+ years of relevant industry experienceDesirable to have any Microsoft Certifications (MCP, MCITP, MCSE, MCSA, MCTS)IT manufacturing or remanufacturing utilizing MAR/TPR imagingDesktop/notebook/workstation specification, build and deployment.Knowledge and … SkillsStrong knowledge in Win-10/11 SOEStrong knowledge in image build and test, troubleshooting skills, image modifications.Strong knowledge in Microsoft’s OEM Pre-installation Kit (OPK) toolsGood knowledge in VB scripting or PowerShell scriptingGood knowledge of Windows DPKsGood SQL/DB knowledgeBasic Linux/Unix skills#unitedstates #financialservicesAdditional Skills more »
