1 to 25 of 39 Performance Management Jobs in the Midlands

to ensure the accuracy and quality of captured cost, risk, and schedule information. Analyse submitted data and reports to provide insights and trends on performance and risks, facilitating decision-making processes. Additionally, oversee the correlation of schedule, cost, quality, and risk to drive efficient program delivery, while managing performance … a designated development or delivery area of the integrated Programme, leveraging expertise from specialists to address project delays, issues, and challenges. Coordinate the change management process, ensuring effective assessment and management of impacts to the baseline. Also responsible for coordinating and communicating the Period reporting cycle, ensuring compliance … adherence to PMO and Project Controls policies, processes, and standards within a designated development or delivery area of the overall Programme. Provide functional line management, performance management, and objective setting support to direct reports. Actively promote and integrate Equality, Diversity, and Inclusion (EDI) principles, supporting and complying more »

support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Advanced skills of time management are essential and the ability to prioritize work load for staff and themselves essential to meet deadlines. Monitor all current processes to verify all … new starters to ensure that they understand their roles and responsibilities and can provide quality customer service. What are we looking for? Proven Stakeholder Management experience and working to deadlines: Time Management and Decision Making ability: Proficient autonomy is required to work independently and take initiative. Previous experience … of Leadership and Performance Management: Performance management skills are necessary to ensure the team is meeting its objectives and providing quality customer service Experience in the WEEE Regulations would be an advantage. What's next? We want to ensure that you feel supported throughout the application more »

Job summary The adult inpatient and urgent care division operates mental health services across Lincolnshire. We are seeking a motivated and proactive Performance and Resource Lead to support our clinical services to achieve optimal clinical care. This is a diverse position, and you would provide a crucial role within … the management team. We are looking for a candidate with excellent interpersonal skills, good knowledge of clinical services, and experience in managing performance and supporting services through change management processes. The post holder will be mainly office-based, but there is flexibility to work from home. Main … duties of the job This role will work across the adult inpatient and urgent care divisions to support clinical services, monitor performance management, and achieve efficient delivery of clinical services. Duties include: Leading the divisional requirements for business intelligence, including data quality. Interacting with clinical and corporate services more »

About the role The HR Business Partner plays a key role in collaborating closely with management and HR team to deliver comprehensive support and solutions across all aspects of the employee lifecycle. This role will serve as a credible and trusted partner to management providing guidance on all … areas but with a specific focus on aligning our talent management strategy with our business goals and objectives. This role will work closely with hiring managers and other stakeholders to understand talent needs, develop recruitment plans, and execute strategies to attract and hire top-tier talent. Additionally, the HR … the role through effective pre screening Develop and implement employer branding initiatives to enhance the companies reputation as an employer of choice Collaborate with management teams to implement talent management initiatives, such as performance management, succession planning, and career pathway development. Lead succession planning efforts to more »

ability to assess, interpret and present clearly to a wider range of stakeholders An effective communicator, negotiator with influencing skills to enable effective change management with stakeholders at all levels (including senior management) who may hold differing and contentious views. oExperience of developing research, innovation and development proposals … senior level in specialist area. Evidence of post qualifying and continuing professional development n-depth professional knowledge in a number of disciplines e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period Experience Essential Ability to demonstrate a high … present in a clear concise manner Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate more »

ability to assess, interpret and present clearly to a wider range of stakeholders An effective communicator, negotiator with influencing skills to enable effective change management with stakeholders at all levels (including senior management) who may hold differing and contentious views. oExperience of developing research, innovation and development proposals … senior level in specialist area. Evidence of post qualifying and continuing professional development In-depth professional knowledge in a number of disciplines e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period Experience Essential Ability to demonstrate a high … present in a clear concise manner Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines. Interpersonal Skills more »

relevant experience within a similar industry, be strong willed, self disciplined and business focused - with the ability to develop and drive our Engineers through performance management and training and development practices. Duties and responsibilities will include: Distribution of work on a daily basis to the Engineering team. To … how to fulfil both the business objectives and their personal objectives To understand and develop the skills of the Engineering team through appraisal and performance management methods To liaise effectively with the management team to fulfil the company objectives, reporting measured engineering performance To ensure that … the engineering team are properly trained to maximize the use of resources and improve efficiency, documenting abilities for transparency of skills Monitoring employees performance, attendance, timekeeping and conduct Implement and maintain a program of departmental continuous improvement and implement lean methods Providing accurate reports to the management team more »

managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »

talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »

and Compliance Manager. Reporting into the Head of Information Security, the Governance Risk and Compliance Manager will be responsible for the day to day management of the GRC deliverables and management of direct reports in the GRC team to ensure effective Governance, risk and compliance aligning to the … organisational information security policies. Role Responsibilities: Provide leadership and direction to the Governance Risk and Compliance team, plus day to day task management, performance management and development. Maintain and monitor the enforcement of the Information Security Policy framework,including policies, standards, procedures and guidelines. Implement, monitor, maintain … and continuously improve the GTS risk management process. Deliver and maintain strategies and audit capabilities to maintain compliance to the GDPR , PCI - DSS and Cyber Essentials. Ensure the maintenance and delivery of an effective, engaging information security awareness programme to the wider business group. Support delivery of programmes and more »

Job summary An exciting opportunity has become available for a Performance Contracts Manager at Worcestershire Acute Hospitals Trust. This is a newly created post, which means the successful candidate would be key to help develop and define key performance indicators and success criteria. The post holder will be … responsible for the overall management of contracts and SLAs within Specialised Clinical Services Division (SCSD) the majority of which are within the Diagnostics portfolio of the Division. The initial primary focus will be on the Pathology Department but there may also be a requirement to become involved in other … main healthcare contracts the post holder will provide a lead role in the area of non-clinical income being responsible for producing comprehensive financial management information to meet external and Trust deadlines. Main duties of the job Main duties of the job 1. Contracts Management including tenders and more »

opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance improvements and best value for money. This role is ideal for someone who is experienced, enthusiastic … engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. … Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT more »

to continuously improve clinical practice and the inpatient mental health therapeutic inpatient pathway. Why join us? You will be part of a supportive, innovative management and leadership team, helping us to transform our mental health services. You will receive support both emotional and for your ongoing continuing professional development … agile and flexible working opportunities for our staff. Main duties of the job To be responsible for the operational, clinical and professional leadership and management for Occupational Therapy clinicians in the Directorate of Mental Health (DMH) inpatient services. To have full line management for a group of OT … Team leads including recruitment, appraisals, performance management and training To identify clinical priorities at both the operational and strategic level for the therapy ensuring the highest standards of clinical and professional practice through professional leadership, clinical supervision, mentorship and practice development. To undertake direct and indirect specialist clinical more »

crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive … measures. Generate regular reports on team performance metrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have more »

in ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performance management, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor management … and 2nd line support. Developing a comprehensive service strategy for the client's digital technologies, covering service levels, incident prioritization, resolution times, major incident management, and more. Translating the service strategy into support contracts with partners. Monitoring, reporting, and governing service levels to ensure compliance and quality standards. Ensuring … capabilities. Encouraging the adoption of digital support principles across the organization. Engaging with product and project teams to enhance ongoing product supportability. Establishing vendor management capabilities and driving partner performance. Planning for digital peak volumes and supporting relevant teams accordingly. Setting up automation processes to streamline department operations. Collaborating more »

for your business, while keeping your kitchen and waterways clean and efficient. What you'll need to do: Responsible for the day to day management and operations of site, ensuring the smooth running of all warehouse and logistical activities Leading a team of warehouse and driving staff including training … performance management, and motivation. Accountable for all safety, compliance and quality standards are met Maintain a high level of staff performance and productivity Manage and maintain relationships with clients, suppliers, and other stakeholders. Oversee the maintenance and upkeep of the site, equipment, and vehicles. Prepare and submit … reports to senior management on site operations, performance, and KPIs Continuously monitor and evaluate site performance, identifying areas for improvement and implementing appropriate corrective action What we'll need from you: Full UK Driving Licence IOSH Managing Safely or equivalent Counterbalance/Reach FLT Licence (preferred) Experience more »

Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed … in support of day-to-day operations and project-based activity. Expected to provide and explain detailed service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The … minimum include Incident, Problem and Change Management. Responsible for developing the Service Desk team professionally through being a role model: guidance, coaching and associated performance management to maximise performance and engagement. Ensuring delays and problems notified to you are escalated where necessary, keeping your line manager always more »

To apply for this role you must follow this link :-https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1911810 The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible tomaintainan aggregate portfolio view of demand andcapacityfor IT changes delivered by CDIO, drive effective delivery … standards,controlsand performance monitoring of the IT portfolio. A target state maturity roadmap for CDIO Portfolio was defined as part of the CDIO Target Operating Model (TOM). The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March … developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation. Job description The Service Portfolio Manager role will have accountable ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the more »

will require involvement in all aspects of the project delivery, taking overall ownership and ensuring compliance with all relevant standards, technical support of commissioning, management of project budget and deliverables. Where required, the role may take additional responsibility to support the leadership, and carrying out of, a specific functional … or large program of work within the MTCs Technology Group or Industrial Sectors. You may be expected to work collaboratively with colleagues in the management teams within the Technology Group and Industrial Sectors to deliver the corporate objectives of the MTC and ensure alignment and effective delivery of functional … of the MTC and ensure alignment and effective delivery of functional strategies. You will be required to collaborate closely with colleagues in the same management team to deliver the objectives of the business unit or large project. This requires an ability to influence people outside your line management more »

Job summary The post holder as Performance and Data Manager will build on information and analysis and proactively report performance and activity against target and plan and both seeks and implements solutions to improve healthcare for patients across BSOL. This is a key role, within the performance … professional and high quality information analytical service to support the team. Technical and analytical expertise will be required in various work areas to include performance management, strategic planning, service redesign, modelling, monitoring plus database creation & maintenance. The role will also be responsible for analytical support to Operational and … of information and intelligence throughout the business. The post holder will take the lead and be responsible for the provision of robust and timely performance monitoring and service planning information, as well as routine and ad hoc clinical analysis. Also see Job Description Main duties of the job General more »

presents opportunities to work across other sectors including highways, water and power sectors throughout the UK. The role will cover all aspects of commercial management throughout the whole project lifecycle from initial inception/business case through to completion/commissioning. The role also provides the opportunity to support … the growth of the business and management/development of team members within the Northwest and Midlands. Duties include (but not limited to): • Deliver all aspects of commercial management from inception of a project through to completion. • Achieve the highest standards of professional competence and to demonstrate this … ability in all dealings with clients and professional contacts, reinforcing the profile of the company. • Drive performance standards and technical excellence through communication and effective use of the performance management process and technical practice networks. • Maintain and develop good relationships with clients, take every opportunity to uphold more »

QM and IA Intelligence Analyst to join our 111 Systems Development team. Reporting to the 111 Systems Development Manager, this role will focus on performance management, business intelligence insights, and continuous service improvement with a primary focus on quality management and interaction analytics. If you have a … knowledge on quality analytics and voice interaction analytics. Oversee the usage of NICE CXOne Interaction Analytics and NICE Quality Central, including system optimisation, change management, and training. Lead and motivate junior analysts to deliver best-in-class service, focusing on process improvement and new thinking. Identify improvements in dashboards … in SQL, Power BI, VBA, MS Excel, and data visualization techniques. Strong background in turning data into actionable insights. Knowledge and experience with Quality Management systems (preferably NICE CXOne). Excellent communication skills with a flair for storytelling and the ability to engage stakeholders. Advanced PC and MS Office more »

the HRIS, conducting regular audits and implementing corrective actions where necessary. * Generate custom reports and dashboards to provide insights into HR metrics, trends, and performance indicators. * Collaborate with HR business partners to analyse data and identify opportunities for process improvements or strategic interventions. * Proactively identify opportunities to streamline HR … processes through system automation and integration with other business systems (e.g., payroll, performance management). * Work closely with cross-functional teams to scope, plan, and execute system integration projects, ensuring alignment with organisational objectives and user requirements. * Develop and deliver training materials and user guides to facilitate effective … to inquiries, and resolving issues in a timely manner. * Stay up to date with legislative changes and industry best practices related to HR data management, privacy, and security. * Ensure that HRIS policies and procedures are compliant with relevant regulations and internal standards, implementing safeguards to protect sensitive information. About more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

Intelligence Analyst to join our Systems and Intelligence team. This role will play a pivotal part in delivering cultural and transformational change, focusing on performance management, business intelligence insights, and continuous service improvement. Key Responsibilities As a Junior QM and IA Intelligence Analyst, you will: Provide analytical support … Analytics and Quality Central. Produce daily/weekly/monthly quality and linguistic analytics reports, standardising and automating them for efficiency. Assist with change management, system utilisation, and training. Experience and Skills The ideal candidate will have: Good problem-solving and analytical skills, with a working knowledge of SQL … communication skills, with the ability to tell compelling stories through data. Self-motivation and a "right first time" attitude towards work. Knowledge of Quality Management systems (preferably NICE CXOne). A relevant degree in Computer Science or similar field (preferred). Experience in change management models and processing more »