Sheffield, England, United Kingdom Hybrid / WFH Options
Henderson Scott
working, 2 days per week onsite) 6 months (Inside IR35) £530 p/d Are you an experienced BI Developer with a knack for problemmanagement and proactive problem solving? My client is looking for a skilled professional to join their team, supporting the problemmanagement team with your expertise in predictive analysis. Your strong background in Service Management or ProblemManagement, coupled with proficiency in utilising ServiceNow for data analysis and reporting, will be crucial in this role. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and Qlik … and reliability. Develop and execute complex queries to extract and manipulate data. Ensure data security and compliance with relevant policies and regulations. Support the problemmanagement team by using Qlik Sense for predictive analysis. Develop a predictive analysis-based problemmanagement dashboard using Power BI, with more »
South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
/24 Rate: To £550 Per Day - Inside IR35 (PAYE via umbrella) Our leading Services client requries an accomplishedData Scientist & Senior Business Analyst/Problem Managerwith past experience in problemmanagement/proactive problem management. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI … Maintain and support BI platforms Develop and execute queries Ensure data security and compliance Required experience: Need to display evidence of past work in problemmanagement/proactive problemmanagement Prior experience in Service Management or ProblemManagement Demonstrate proficiency in utilizing ServiceNow more »
to all related policies and procedures. The role will be field based and mobile as needed at the post holders own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties/Key Responsibilities: Service Deliver …/Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems. To be … include the responsibility for owning and developing some of the ITIL processes. Work in conjunction with the Group Service Delivery Manager and the Service Management Specialist to facilitate the development of the Incident/Problem/Change Management process to manage the Service Delivery against defined service more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Stealth iT Recruitment
Data Scientist Location: Hybrid - 2 days per week in Sheffield Role Description: Need to display evidence of past work in problemmanagement/proactive problemmanagement, which would be beneficial. Should have prior experience in Service Management or Problem Management. Should also demonstrate proficiency more »
Manchester, England, United Kingdom Hybrid / WFH Options
Infused Solutions
Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & ProblemManagement processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »
Crewe, England, United Kingdom Hybrid / WFH Options
The Adecco Group
and brand by ensuring the engineering design meets whole vehicle product requirements prior to customer product release. They cover many aspects including Integration Level management - BIL, problemmanagement - KPM tracking, durability, reliability, and functional tests. Skills and Experience: The successful candidate will be a proven Automotive Engineer … line with Engineering PVR’s and KPI’s. knowledge of Test and measurement requirements in line with VAG procedures; Engineering drawings; Software tools; Concerns management systems. Project management skills, ability to lead cross functionally to achieve project milestones. Understanding and application of all required sign off legislative and more »
ideal candidate should possess a minimum of 3 years experience in this field with strong technical background expertise. A comprehensive understanding of IT service management, cloud computing and Azur, and lead by way of technical ability, complimented byastute Service Deliveryand organised management. providing technical support to internal and external … the seamless delivery of IT services, contributing to the overall success and efficiency of the business operations.You will have two years minimum of line management experience in leading a team with preferably NHS backgroundbut notessential. The permanent full-time post is based on 37.5 hours per week in accordance … to oversee the technical support and services team within our DTS team at Mastercall Healthcare. The ideal candidate should possess strong technical expertise, excellent management skills, and a proven track record in managing IT service operations. You will be responsible for ensuring the smooth operation of our IT systems more »
within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures to restore normal service operation. Identify and investigate solution defects within the production environment and communicate … and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential The successful candidate will possess the ability to: Proficiency in using Microsoft … applications including Excel and PowerBI Working knowledge of SQL Incident management, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problemmanagement to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of more »
friendly forward thinking business where your career will progress quickly. Key Responsibilities: Technical Support Engineer Resolve 3rd line technical escalations and technical issues Change management and problemmanagement in line with customer contracts Act as conduit between Service Desk, Customers, and Technical Consultancy Project team Support onboarding more »
Bolton, Greater Manchester, North West, United Kingdom
K3 Capital Group Plc
policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
Resolve escalated issues related to these technologies to ensure minimal disruption to business operations. Maintain and update system configurations and related documentation. Incident and ProblemManagement: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues … and implement solutions to prevent future occurrences. Document all support activities, including incident resolution steps and troubleshooting procedures. Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate … supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in a timely … to the monthly internal customer service reviews and external IT partner reviews as well. Will also lead and be responsible for the group IT problemmanagement process Facilitating the Incident Management Process Managing the IT Change process Supporting the management of Assets The role is for more »
Kingston Upon Hull, East Riding of Yorkshire, United Kingdom
Principal IT
an IT Sector/MSP Self-confidence to navigate complex and evolving technology delivered to our customers Experience of managing Continual Service Improvement Plans, ProblemManagement and Major Incident Management Ability to build and maintain strong, cohesive working relationships with senior stakeholders. Strong sense of prioritisation and … other teams to actively deliver a high level of service. Provide regular reporting, and service improvement plans. Manage any incidents that trigger Major Incident Management process Package: Salary of between £40,000 to £45,000 Yearly Bonus of 5% How to Apply: If you are interested in hearing more more »
LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & ProblemManagement processes TIL Foundation certification For more information, please apply! We are an equal opportunities employer and more »
LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & ProblemManagement processes TIL Foundation certification For more information, please apply! We are an equal opportunities employer and more »
for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the ‘go to’ for Customers and Senior Management. Strong stakeholder management skills are a must. This … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, ProblemManagement and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »
South Tyneside and Sunderland NHS Foundation Trust
key part in helping to support these important systems and will gain exposure to a range of other technologies and solutions, including, incident and problemmanagement, ICT infrastructure projects, telephony applications, service monitoring and system maintenance. You will be a hard-working individual with experience of telephony support … and effective support service; o Undertaking the installation, configuration and deployment of Telecommunications equipment and software; o Maintain accurate and timely technical, IT service management and asset records as well as undertaking asset audit where required, o Respond to and fulfil users service requests submitted via the IT Service more »
environment ensuring standards and controls are strictly followed. Skills & experience : Experience of working in financial services industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of ProblemManagement ITIL v3 or V4 accredited Knowledge of any incident tracking system such as ServiceNow Excellent more »
for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. The DCCs infrastructure and supply chain is complex and a demonstrable ability to assimilate a significant volume of technical and … and validate observed impact is essential. Shift Lead Technical Operations Analysts will be the go to when DCCs Customers and Senior Management. Strong stakeholder management skills are a must. With awareness of the DCCs commercial position within industry to protect and maintain the DCCs reputation. This role will cover … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, ProblemManagement and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »
the client's current and future needs effectively. The successful candidate would be have success in the below: Acceptance into Service (AiS), Incident, Change & ProblemManagement, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost more »
Incident manager on an initial 6 month basis. In this role as an Incident Manager, you will focus mostly on documenting and implementing incident management and problem management. You will be responsible for improving incident management and pushing resolutions, whilst delivering excellent customer service as well as … stakeholder management. Key Experience Needed: IT Incident Management Incident resolution Document Creation Process Improvement Stakeholder Management/Customer Service Advantageous (but not essential) experience includes: ITIL or similar Continuous Improvement (CI) Please note, for this role you will be required on-site 3 days per week, and you more »