1 to 2 of 2 Terminal Services Jobs in the North West

of contact for the notification and management of digital workplace incidents and service requests, ensuring delivery of timely and quality end-user IT services through consistent application of internal processes and clear communications. Key Accountabilities IT Service Delivery • Provide remote and desk-side support and assistance to employees … users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing and … and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms • Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, Terminal Services, backup software, Active Directory and Citrix thin client and locally more »

to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop/desktop and mobile devices, installation … configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within … Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support/Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications and stakeholder management skills Based onsite more »