1 to 1 of 1 WebEx Jobs in the West Midlands

ensure issues are resolved in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event … customer/user handling experience. Proven experience of working with a ticket management system to manage all incidents and requests. Experience with Cisco Meraki, WebEx & SolarWinds would be advantageous. Problem solving & change: Pragmatic approach and attitude towards technical tasks and challenges to meet stakeholder expectations. Able to use own more »