Customer Service and Support Level 2 Apprenticeship
This is a great opportunity to join the team as a Customer Service Apprentice at Orbital 10. We are looking to become the largest employer of Neurodiverse people in the country. Showing everybody, how it should be done. For this reason, we are currently only taking on students who are Neurodiverse.
Role
While working as a customer service apprentice, your day-to-day role will involve the following tasks:
- Answering customer phone calls with a polite and professional demeanour
- Raising support tickets and accurately assigning them to the appropriate tier for resolution
Serving customers in our shop, which includes:
- Understanding customer inquiries and providing accurate answers
- Recommending the right products based on customer needs
- Processing customer transactions efficiently
- Any other task or responsibility in line with the role
Training
- Customer Service Level 2 Practitioner Apprenticeship Standard
- Weekly off-the-job training
- Blended learning sessions either virtual or within the workplace
- Functional Skills in maths & English (if required)
- Level 2 Customer Service qualification upon successful completion of the Apprenticeship
- There will be the opportunity to gain full-time, permanent employment after successful completion of the Apprenticeship
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- WALSALL COLLEGE
- Working Week
- Monday - Friday, 8.30am - 5.00pm (breaks to be confirmed).
- Expected Duration
- 12 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Good Time Keeping
- Reliable
Qualifications
- English GCSE or equivalent, grade Grade 4 or above (Desired)
- maths GCSE or equivalent, grade Grade 4 or above (Desired)
About the Employer
GEEK - GURU LTD
Orbital 10 Ltd is a dynamic and customer-focused organisation specialising in all things ICT. We pride ourselves on providing exceptional service and quality products to our clients. As we continue to grow, we are looking for a motivated and dedicated Apprentice to join our team. Focusing on your technology needs, our goal has always been to ensure you always receive the highest quality IT support and professional IT services, whether you are a business or an individual. Our highly skilled support desk is backed by an extensive team of IT engineers and technology specialists providing IT services and IT support across the Midlands and South West, with IT Support Hubs and IT Repair Centres in Walsall, Hereford, Somerset and Dorset. What we offer; A supportive and collaborative work environment. On-the-job training and professional development opportunities. A chance to grow your skills in customer service and technical support.
- Company
- GEEK - GURU LTD
- Location
- 29b, Reedswood Lane, Walsall, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £12,480.00
- Posted
- Company
- GEEK - GURU LTD
- Location
- 29b, Reedswood Lane, Walsall, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £12,480.00
- Posted