51 to 75 of 95 Service Desk Analyst Jobs in the UK

1st Line Service Desk Analyst - Burton On Trent £24,000 + benefits Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests … and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and … software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or more »

Service Desk Analyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a Service Desk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this Service Desk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »

Our client has an urgent requirement for a Service Desk Analyst to join a skilled team of 8 on a 6-week remote contract. About You: The successful Service Desk Analyst will need to have: 2-4 years of experience in a Service Desk/Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communication and phone manner. Strong problem-solving and troubleshooting abilities. Great attention to detail. If you believe you would be more »

to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by … working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation … enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership more »

Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full … detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications … or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration. more »

Service Desk Analyst Peterborough, Cambridgeshire (Full-Time, On-Site) 3 months initially £220.00 per day inside IR35 A global managed service provider is seeking a dedicated and skilled Service Desk Analyst to join their end clients team in Peterborough. This is a full … detailed and accurate records of customer interactions and resolutions. Qualifications: Strong technical support and troubleshooting skills. Excellent analytical skills. Proven customer support and customer service abilities. Good communication and interpersonal skills. Ability to work well in a team environment. Previous experience in a similar role is preferred. Relevant certifications … or qualifications in IT support or customer service are beneficial. Please attach your CV for immediate consideration. more »

Service Desk Analyst £25,000 - 27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/ more »

Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be required … customers and users and to be seen as their customer champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »

Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be … customers and users and to be seen as their ‘customer champion’ who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required … and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes to service delivery and the status of reported incidents. - To resolve incidents/faults and user support issues to the satisfaction of the end user. To more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »

Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point … of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience more »

YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUSTOBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. The Service Desk Analyst will provide an efficient and effective 1st line support service for a dynamic, professional and proactive Service Desk … effective first point of call for the Digital Services Department. Main duties of the job We have an opportunity for an individual with ICT Service Desk Support experience to join the SBU Health Board ICT Service Delivery Team. The position is based at the SBU Headquarters in … that we consistently meet local and national key performance indicators, whilst adhering to ITIL guidelines and the SBU Asset management process. The SBU ICT Service is a fast-paced environment - over 90,000 calls were logged in the past twelve months. The successful candidate will be able to work more »

IT Service Desk Analyst Salary: £23,499 a year Overview We are working with a trusted IT and Digital Delivery Partner, who are seeking an IT Service Desk Analyst to provide IT support to customers across Primary Care (GP Practices) within the Humber locality. … Communicate technical matters in an understandable manner to staff, customers, and other audiences. Maintain a polite, courteous, and professional phone manner, demonstrating excellent customer service skills. Answer 1st line telephone calls and manage the call queue during busy periods. Provide a range of remote and face-to-face IT more »

Job Title: IT Service Desk Analyst Location: Coventry Remuneration: £14-£20 per hour dependent on experience, additional overtime paid for unsociable hours and weekends. Contract Details: Two weeks, various shift patterns from 7am to 11pm Are you a tech-savvy problem solver with a passion for customer … service? Join our client, an esteemed NHS organisation, as an IT Service Desk Analyst and help support their newly implemented system go-live. As part of their dynamic team, you'll play a crucial role in providing initial IT assistance to system users. Responsibilities: Answer calls … with the newly implemented system. Utilise a provided script to swiftly resolve basic first fix issues. Log all reported issues on the IT self-service support system and forward them to second-line system support specialists for further resolution. Ensure utmost professionalism and exceptional customer service while assisting more »

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »

Seeking a 1st/2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to … your work. As an IT Service Desk support analyst, you will have 1st and 2nd line desktop support experience with O365, Microsoft Outlook, and Windows 10. Day to day duties include, 1st line technical support/service desk, onboarding/offboarding, setting up equipment, troubleshooting more »

access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The Opportunity: IT Service Desk Analyst, Purfleet, Essex. This is an opportunity to join our wonderful IT Service Desk team here at Carpetright. You … and system-related queries are dealt with in an effective and timely manner, enabling all our store and SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged … with the service desk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common processes Changing passwords in CPOS and F&O Polling issues Store Support First line router/switch checks, diagnosing any network faults and if required escalating with MPLS provider in the more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst more »

We are currently seeking a Service Desk Analyst to be the first point of contact for IT incidents and requests. You'll handle phone calls and emails, aiming to resolve issues on the first contact. Requirements This Role: ITIL v3 Foundation certification Experience with Microsoft products such … as Active Directory Previous Service Desk Analyst experience What We Offer: Competitive salary and bonus Flexible working arrangements Extensive corporate benefits, including Private Medical, 8% Pension contribution, Health and Wellness program, 26 days holiday plus bank holidays Excellent learning and development opportunities Location: This role is based more »

to excellence and innovation. Our client values its employees and provides a supportive and dynamic work environment. They are currently seeking a dedicated IT Service Desk Analyst to join their Tech Support Team. IT Service Desk Analyst Leeds/Onsite more »

and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms. We are looking for a Service Desk Analyst to join our busy Digital and technology team based in Birmingham. As a Service Desk Analyst you … provide 1st class support to Compass users. This will cover hardware and software support. You will be logging, updating, progressing and resolving incidents, and service requests, to agreed standards and timelines. A natural trouble-shooter with a talent for multi-tasking and prioritising workload, you will pay close attention … IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries Escalation of issues to an appropriate level more »

Service Desk Analyst 3 Month contract, technical skills covering O365, Windows 10/11 and Azure with any knowledge of networking, firewalls and security a real advantage. Working as part of team who act as the first point of contact for all issues, raising tickets and seeing … also potentially be the opportunity to work with the infrastructure team on network issues. Required Skills and Experience: Previous experience of working on a service desk support users and senior management. Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure Knowledge of networks including WIFI … Switching, Routing, Firewalls and security products an advantage. Strong customer service practices. Any industry certification such as CompTIA preferred but not essential. more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Hourly pay - £16.30 3 month contract - extensions - could go perm in the future Ideal Technology/experience: Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Senior Service Desk Analyst On-site to begin with (Cardiff) - Then into a more Hybrid role £130 P/D Inside IR35 6 months, scope to extend The role: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers Providing advice … to 1st Line Service Desk Analysts, when needed, on how to progress an incident Responsible for carrying out investigations, taking an analytical approach to fault finding Carrying out prescribed activities and Service Requests that have been requested by users About you: Commitment to continuing professional development for … demonstrable equivalent experience Good general knowledge of common hardware and software applications including but not restricted to: Common email systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be more »