76 to 100 of 253 Customer Service Jobs in the West Midlands

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »

providing top-notch support and troubleshooting services for desktops, servers, and software. Your role will require the highest level of technical proficiency, responsiveness, and customer service. Self-motivation, self-confidence, and enthusiasm are qualities that would serve you well in this role. Must be able to drive and have … Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Permanent - Must have full right to work in the UK- Up to 75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham.This is a great opportunity to work on … CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments.Lead workshops, requirement gathering activity with customersWrite design documents.Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilitiesDeliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving … projects, enhancements and change requests.Deliver technical design to extend Dynamics 365 or Power Platform using plugins.Modify existing and configure new functions in line with customer requirementsAs a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and more »

Permanent - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. This is a great opportunity to work … consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible … and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants more »

Fire & Security Service Engineer Location: Approximately 30 minutes travel from your working area Role Overview: We are looking for a passionate Fire & Security Service Engineer to join our clients team. In this role, you will be responsible for servicing and maintaining Fire and security systems for their customers … ensuring high standards and customer satisfaction. Key Responsibilities: * Provide excellent customer service by working closely with the area supervisor and national Call Centre using our PDA management software. * Attend and resolve daily service calls and maintenance visits. * Take ownership of your vehicle and its stock, ensuring … Familiarity with CCTV systems across analogue and IP platforms. Person Specification: * Strong knowledge of the Fire and security industry and its standards. * Proven field service technical experience. * Proactive approach to problem-solving and lone working. * Proven track record of delivering excellent customer service. * Minimum of 3 years’ experience more »

Service Desk Advisor Monday to Friday 8am – 5pm Permanent £25,000 Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part … of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. … contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for more »

Service engineer Machine Tools Midlands £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art Japanese engineering technology … sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their dynamic and growing … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described … role: We have an incredible opportunity to join us here at Diligenta as a Senior Analyst to join our Governance and Control Team in Customer Services. In this role you'll be responsible for proposing, supporting and testing the design of effective business controls to mitigate operational risks and … Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection. Apply to find out about our other benefits. What we're looking for: Previous experience in risk and controls, preferably within more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with … colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

Permanent - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. This is a great opportunity to work … consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

Field Service Engineers Required - Immediate Start!! - West Midlands - (Commutable from Birmingham, Coventry, Wolverhampton, Leicester, Rugby & surrounding areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and … specialist vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

Field Service Engineers Required - Immediate Start!! - West Midlands (Commutable from Birmingham, Coventry, Wolverhampton, Leicester, Rugby & surrounding areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van + Holidays + Pension Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and … specialist vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

you'll be responsible for taking business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share more »

you'll be responsible for taking business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repai... APCT1_UKTJ more »

is a great opportunity to join a fast-growing team with strong core values on Quality of Health, Work/Work-Life Balance, accountability, service and Integrity. Position : CAE Process Automation - Project Engineer Job ID : QDSL082301 Job Type : Permanent Location : TBC (Within UK) Key Responsibilities Responsible for automating virtual … backlog refinement, retrospective and sprint planning. Present achievements at showcases. Support internal customers of our business where necessary. Support software vendors, universities and engineering service providers when necessary. Support outsourced methods projects as required. Support the training of CAE members. Support familiarisation of CAE members with CAE automation processes. … with utmost quality within agile framework. Dynamic & static attribute targets to be integrated into the product design assessment. Support prototype design freeze activities for customer applications, support customer production/prototype sites & liaise with their engineering team. Develop and deliver new process training material. Undertake any other work more »

a growing team of Data Insights Analysts, who support Data Insights management team by analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and … to work in the UK from their first day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including more »

As Head of Product Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … market leader. Job responsibilities of Head of Product Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

of Product/Application Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … Job responsibilities of Head of Product/Application Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

with a PM and BA. The business is a well known and respected retailer. They are a big brand name, leading their industry in customer engagement and rapidly developing a successful blend of physical and digital interactions. We are looking for Solution finders - experienced Digital Solution Architects with a … good understanding of retail, e-commerce, supply chain, logistics and customer service channels. The technology and skills required Understanding of Architectural Frameworks (e.g. TOGAF) Cloud technologies – IaaS, PaaS, SaaS (in any public cloud) Microsoft Azure such as Logic App, Functions, Data Factory, Event Grid, Microservice, APIs, Power Apps … and Office 365 Integration patterns (API’s, Microservices etc) Tooling (Postman, Swagger, VS Code) APTOS ePOS SAP Ecommerce (Sales Force Commerce Cloud) Customer Services (Sales Force Service Cloud) Payment (Ecommerce, Card Present, Credit Agreements, Gift Cards) Supply Chain (Infor, Manhattan etc) Work Force management (e.g. Day Force) Database more »

detail Knowledge of industrial sector would be advantageous Job responsibilities Achieve sales and margin targets Win & retain profitable new business Retain and grow existing customer sales and margins Ensure regular customer contact to achieve outstanding customer service Work with internal departments and suppliers to maximise sales more »

Service & Install Co-Ordinator Telford Permanent Up to £30,000 per annum Monday to Friday We are working with a well-established business in Telford to recruit for a Service Co-ordinator on a permanent basis. This role has become available due to a period of sustained growth … and to enable them to achieve their plans for growth, they now need to add an extra person to the team. The Service Co-ordinator will be responsible for the effective delivery of first-class customer service and continuous development to the revenues to the business. Duties … good time and to the agreed standards. Organise spare parts, plant and equipment to correspond with site attendance. Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner. Effectively plan to deliver budget/KPI more »