1 to 25 of 28 Customer Service Jobs in Edinburgh

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »

MAPAL Group is looking for an Edinburgh based📍 Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the … world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth. The key to our success is the commitment to equal opportunities that we offer. A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing more »

license, and access to your own vehicle, you're the perfect fit for our team.   But it's not just about security - your excellent customer service skills ensure a positive experience for all. And with your ability to work seamlessly in a team and your IT literacy  , you … the Role As a Relief Security Officer you will provide security services at various sites across a defined geographical area as required. Protecting the customer's employees, property and other assets in line with the relevant Assignment Instructions and site-specific customer requirements. Delivering the highest levels of … customer service which consistently demonstrate Securitas' core values of Integrity, Vigilance and Helpfulness Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Respond appropriately to varying and fast changing priorities Prevent and deter more »

users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Essential Skills: You must demonstrate both excellent customer service and communication skills. Ability to speak Italian to conversational/professional level Qualifications: Desirable: Associate's degree in computer related field or … and knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. However, any prior customer facing experience would suffice as training is provided. Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. * Basic more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

Field Service Engineer, Medical X-Ray & CT Systems Overall Earnings £50K+ (including bonus) Basic Salary £40,000 - £45,000 10% Bonus Company Car or Car Allowance Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training **An excellent opportunity for an X-Ray field … service engineer from any sector to join a leading manufacturer of medical imaging systems and training on medical X-Ray, CT and MRI systems** The Role - Field Service Engineer, Medical X-Ray & CT Systems You will be responsible for the service, breakdown repair and maintenance of their … range of highly advanced X-ray, CT and MRI systems located at hospitals and healthcare centres throughout your local region. Your Background - Field Service Engineer, Medical X-Ray & CT Systems To apply you should be able to demonstrate the following: Experience in maintaining, installing and repairing X-ray equipment more »

Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead … delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background … continuous improvement. Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget. Customer Focus: A passion for delivering outstanding customer service, with excellent communication and interpersonal skills to build and maintain strong client relationships. Analytical more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: • Excellent knowledge … and performance reporting • Provide support for L2 and L3 Operational activities & troubleshooting • Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments • Demonstrate the ability to methodically work through issues • Must be able to deal directly with clients in a friendly and highly confident manner more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, in Version 1's Managed Services environment we do things differently. We’re focused on our core values; using these we’ve seen … significant growth across our practices and our Service Reliability Group (SRG) team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description As a Senior Software Engineer/.NET Consultant in more »

to all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit … and to provide leadership and guidance to the team to allow them to thrive in their role. The HTL will continuously strive on increasing customer satisfaction, helpdesk performance and business operations efficiency. In a Nutshell 🥜 Passionate about technology and take an interest in the industry Energetic, motivated, professional and more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working … already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To more »

be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »

Dev stack including .NET, JavaScript, and C# Comfortable in a client-facing environment and experience working closely with customers to achieve desired results D365 Customer Service experience Experience working within a managed service provider Experience in an ITIL environment Must be eligible for UK SC Clearance If more »

carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customer service, maintaining effective relationships with key client contact. Candidate requirements: * The ideal candidate is client facing (job activities that involve direct interaction or more »

internal stakeholders Work within timelines efficiently to carry out day to day tasks Background: Previous experience in an AML/client onboarding role Great customer service experience/skills Good stakeholder management Excellent communication skills Please see our website page headed (eg) ‘Privacy Notice’ for an explanation about more »

software industry. Their unique, tailored approach empowers small businesses and large enterprises alike, and their platform is backed by a reputation for innovation and customer success. This is an exciting opportunity for an experienced sales professional to join their dynamic team and make a real impact. Why this company … Market Leader: They are a recognised innovator in the software space, with a global customer base and a track record of success. Consultative Approach: They focus on building lasting partnerships with clients, understanding their unique needs, and delivering tailored solutions. Strong Reputation: They are known for their exceptional customer service, cutting-edge technology, and commitment to client success. Remote Working: Enjoy the flexibility and autonomy of working from home while being part of a collaborative and supportive team. Rewards & Benefits: Competitive Salary: £40,000 - £45,000 basic salary, with an on-target earning potential of £70,000. more »

We are currently looking for a highly customer-focused and enthusiastic Desktop Engineer. Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing … first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. This is a full-time, permanent position working a 37.5 hour week between 07:30 17:30, Monday Thursday and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 – 6 months. The role is paying up to £194.00 per day … clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to £194.00 per day … clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for more »

re-issues and recalculations in accordance with clients changing needs. Ensure that full support is given to the key preferred suppliers. Ensure that agreed service levels are maintained and any problems are reported to your line manager in a timely fashion. Business Travel Consultant Skills & Experience required; Extensive Business … Travel Experience (Entertainmentor Tours experience an advantage) Working knowledge of Sabre, Amadeus or Galileo Worldwide destination knowledge First class Customer Service If you are interested in this fantastic business travel consultant roleplsapply online or call Dan @ Recruitment Avenue. JBRP1_UKTJ more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for qualified Dual Fuel/Smart Metering Engineers. Typical earnings across the year are between … Required qualifications: - MET1 Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … and employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation and … with laptop, desktop and VDI terminals support tickets • Hardware installation/upgrade/break fix for desktop, laptop, and server • Smarthpone support • Assisting with customer projects • Create and update procedural documentation • Basic telephony support and cable patching • Provide second line operational support across a variety of platforms. • Initial investigation more »