1 to 6 of 6 Performance Management Jobs in the North East

and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role … notice. There is some evening and weekend work but these shifts are shared out amongst all team members. Main Responsibilities include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a … wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer enquiries Owning complex and escalated queries and calls where a customer needs senior involvement Leading by example by actively partaking in call activity and remediation Monitoring and managing schedules and more »

BAU) service levels. Role Overview: Responsibilities: Manage teams to deliver telecoms roadmaps, meeting project deadlines and maintaining business-as-usual (BAU) service levels. Oversee performance management of suppliers providing telecoms and mobile support services. Develop, test, and maintain corporate and operational communications networks, including configuration, documentation, and reporting. … Ensure comprehensive documentation of the telecoms infrastructure and robust business continuity plans. Handle contract and service level management for third-party SaaS providers. Manage a budget of approximately £6 million. Lead a team of 30+ direct reports. Collaborate with Executive and Senior leaders within the organisation and key vendors. … Skills and Competencies: People Management: Exhibit excellent leadership skills, motivating and developing high-performing teams. Stakeholder Management: Effectively manage suppliers, meeting performance indicators and targets. Leverage suppliers to inform telecoms technology roadmaps. Technical Strategy and Planning: Possess strong technical expertise in telecommunications systems and networks, including control more »

and resource planning methods Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment Excellent people management skills and performance management skills Professional and driven, yet communicative and highly approachable We are looking for: UK Registered Nurse ( NMC ) or … practiceplusgroup.com Job description Job responsibilities You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given. … People and Personal Development Make use of supervision i.e. participate in regular supervision in line with local guidelines in order to continually improve your performance and gain support following difficult calls. Develop your own knowledge and practice - this includes reflecting on your practice, and taking opportunities to improve your more »

in relation to highly sensitive quality, patient safety and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate Deputise for Director of Nursing and/or their Deputy. This post is largely autonomous and as such the post … maximise their contribution to matrix working in partnership with the organisational leaders. Contribute to the development and implementation of local systems to demonstrate robust performance information in order that reporting, and accountability arrangements are suitable and in place across the ICB. The postholder will ensure that there are effective … in relation to highly sensitive quality, patient safety, and patient experience issues, evaluating information provided in relation to risk identification, providing reassurance where appropriate, management and escalating as appropriate. To lead, develop and manage quality assurance and improvement in Commissioned services to enable the ICB to discharge its statutory more »

to streamline processes, identify areas for improvement, and implement solutions to enhance service delivery. Additionally, you will work with data reports to monitor service performance, analyse trends, and make data-driven decisions to optimise service efficiency. If you are passionate about supporting research initiatives and driving forward innovation in … team and make a meaningful impact on patient care. Person Specification Qualifications Essential A masters degree in a relevant field (e.g., life sciences, healthcare management, research ethics) or equivalent, relevant experience. Training and experience in an appropriate field to postgraduate diploma level. Evidence of continuous professional development. Special Skills … and Knowledge Essential Strong understanding of research methodologies, data management, and ethical considerations. Knowledge of research governance principles, regulations, and guidelines within the NHS or relevant healthcare setting. Familiarity with relevant legislation, such as the Human Tissue Act, Data Protection Act, and Good Clinical Practice guidelines. Excellent communication skills more »

utilising and managing subcontractors for delivery. The Role Act as Project Manager to the Contract client and relevant groups within the company regarding the management and operation of Buildings, Fabric, Fixtures & M&E and Asset Management services associated with Lifecycle & Variations Accountable for day to day performance management of all Contractors involved in the delivery of Lifecycle New works and Variations. Ensure all relevant subcontractors are trained and aware of their health and safety Control lifecycle & variation P+L keeping to budgets and maximising efficiency and profits where possible. Produce accurate management reports, data and more »