Job Description - ServiceDeskTeamLead We are seeking a highly organized and client-focused ServiceDeskTeamLead to serve as the primary liaison between our service technicians and clients. As the ServiceDeskLead Manager, you will play a crucial role in ensuring effective communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to … incident progress and notify them of any impending changes or agreed outages. Act as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing more »
IT ServiceDesk - TeamLead London/Hybrid Up to £40,000 Austin Fraser are working with an independent health and care group delivering healthcare, social care, education and technology staff across the UK. They are looking for an experienced IT ServiceDesk Manager to join this dynamic business. You will be involved with a variety of servicedesk, desktop, telephone, remote and client facing support, as well as many opportunities to get involved with a range of technologies. Required Skills and Experience: - Proven … leadership experience - Microsoft 365 - Knowledge of service management tools e.g. Freshservice. - Excellent customer service - Hands on, can do approach If you're open to exploring this opportunity and believe your skills align with what we're looking for, I'd love to connect and discuss further. more »
IT Support TeamLead/Technical Engineer Team Leader. Pay up to £55,000 (depending on experience) Hybrid working Based in the City of London Managed Service Provider background (preferred) Our client, an awarding with IT MSP based in the heart of the city … of London. They are responsible for supporting some of London's top financial clients. They are looking for an experience IT Support TeamLead to come and join their team and eventually take responsibility for a team of excellent engineers. Whilst reporting into the … key issues and handling VIP communications and issues from our Relationship management team. Key Skills and Experience: Experience in a similar TeamLeader role, managing Helpdesk/ServiceDesk engineers. Previous experience as a hands-on technical engineer/2 nd line Engineer more »