Job Vacancy

Client Service Apprentice - Sheffield

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Are you looking to start your journey into the world of work and get on the career ladder? Do you want to work in a growing Technology business? ASK4 is growing and are looking for a motivated and dedicated apprentice to help us reach our ambitious goals. You will perform a crucial role as the administrative hub within the CSM team.

Role

At ASK4 Ltd, the team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.

Thanks to new investment we are recruiting to help support the company’s growth as well as maintain the high level of service that ASK4 is renowned for.

The Client Service department is an essential part of ASK4s growth. The team are responsible for ensuring our clients have the service they both expect and need.

Dealing with a variety of different issues and working across multiple teams to find a fix and successfully resolve any issue, driving client confidence and retention.

What you’ll be doing:

The Client Service Apprentice role will be varied the day to day of the role will include:

  • Collecting data and making reports for clients
  • Service Improvement Plans
  • Client Escalation Management
  • Preparing materials for presentations

Training

Your full role and responsibilities will be set out by your employer. ASK4 will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.

You will be working towards the Customer Service Specialist Level 3 apprenticeship standard, which includes:

  • Knowledge, Skills and Behaviours
  • Customer Service Specialist Level 3 Apprenticeship Standard
  • Functional skills in maths and English if required

This will be delivered through ASK4's dedicated training provider, Realise. Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

  • Your aspirations will be recognised and we will do our best to help you achieve your personal goals and progress your career during your time at ASK4
Apprenticeship Standard
Customer service specialist (level 3)
Training Provider
REALISE LEARNING AND EMPLOYMENT LIMITED
Working Week
Monday - Friday, shifts to be confirmed
Expected Duration
15 Months
Positions Available
1
Closing Date
Friday, 28th June 2024
Start Date
Monday, 1st July 2024

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative

Qualifications

  • Basic Maths Other, grade n/a (Desired)
  • Standard English Other, grade n/a (Desired)

About the Employer

ASK4
At ASK4 the service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same. We give you the opportunity to make a real impact at ASK4 and keep pushing us forward in the fast-paced technology sector. Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.
Company
ASK4
Location
14 Fitzwilliam Street, Sheffield, United Kingdom, England
Employment Type
Advanced Apprenticeship
Salary
£14,820.00
Posted
Apply Now
Apply Now
Company
ASK4
Location
14 Fitzwilliam Street, Sheffield, United Kingdom, England
Employment Type
Advanced Apprenticeship
Salary
£14,820.00
Posted