Internal Service Support Apprenticeship
Working as part of the Customer Service department of our Number Plates Division, providing technical support for the full range of printing systems and software.
Role
This support covers system installations, servicing, customer training and issues resolution alongside the day-to-day customer service activities.
- Provide remote technical support including installation, servicing, and repairs
- Remoting onto customers' PC to diagnose faults/issues
- Prepare printers, laptops, and other equipment for implementation on-site, including patching
- Take orders via phone or email and process accurately on Sage
- Consistently observe Sage and CRM processes to maintain customer and service information
- Work effectively with other departments – accounts, production, and despatch
- Contribute to day-to-day Customer Service office activities, including taking and processing orders, issuing license activation codes, and fielding remote technical support
Training
- Customer Service Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
- Training schedule has yet to be agreed. Details will be made available at a later date
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- NOTTINGHAM COLLEGE
- Working Week
- Monday – Friday 08:30 am – 5 pm with a 30 min lunch.
- Expected Duration
- 12 Months
- Positions Available
- 1
- Closing Date
- Monday, 3rd June 2024
- Start Date
- Tuesday, 18th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Maths And English GCSE or equivalent, grade 9-4 (Essential)
About the Employer
TENNANTS UK LIMITED
Since 1967 Tennants UK have offered reflective products and services to a range of sectors. Such as the automotive, highways and sign making industries. A leader in number plate solutions, we also provide highway equipment and road signs. Not to mention being the Master Distributor for a huge range of Oralite Reflective films & materials.
- Company
- TENNANTS UK LIMITED
- Location
- Duke Street, New Basford, Nottingham, United Kingdom, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,600.00
- Posted
- Company
- TENNANTS UK LIMITED
- Location
- Duke Street, New Basford, Nottingham, United Kingdom, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,600.00
- Posted