Job summary TechnicalSupport Officer, Band 5 Full Time: 37.50 hours per week Fixed Term or Secondment ending May 2025 Exciting opportunity has arisen for a position within the 2nd Line Team at Bracken House The ICT Department is seeking a friendly and enthusiastic Technicalsupport officer to join the ICT team. The post is part of the 2nd line technicalsupport team providing remote support to users across the Trust. The role will be based at Bracken House for 37.5 hours a week, with the requirement to be part of an … on-call rota. Main duties of the job Key tasks include: - Second-line technicalsupport for hardware and software Explaining problems and technical solutions to users Analysis of presented user problems to identify the potential solutions Implement technical solutions to resolve user IT problems Candidates must more »
1st Line TechnicalSupport Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line TechnicalSupport Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a … prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful more »
Full Time £15 PER hour Undertake duties within Highways Service to ensure the effective monitoring and operation of the Network Management Team, specifically: To support the Network Management Team in balancing priorities to manage, co–ordinate, and ensure safe and good quality road works across the District. Assess and … Respond to customer contacts using all forms of communication methods. Update appropriate public information/media systems in relation to works within the highway. Support the Network Management Team in ensuring that financial control and monitoring systems are populated accurately and in a timely manner. Responsible for providing data … to support the issuing of invoices for highway licences, highway permits, over occupation charges. To support the Network Management Team to deliver the duties under the TMA 2004 and NRASWA including the recovery of fines and charges associated with working on the districts highway network. Prepare data for more »
