contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. Proficiency in more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Knowledge of Wallboard- 2ring. Knowledge of Outbound Dialer- Acqueon. Experience with call logging. Experience with Voice Recording Vebra, BiB SIP trunking. Any experience on Genesys Contact Centre will be a huge plus. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages more »
requirements: Needs to be a pure new business/acquisition individual Needs to have really strong CC/CcaaS/CX & associated services experience (Genesys, Amazon, Five9 etc) Needs to have the capability & track record to deliver £800k GP quota If this is you, I'd love to speak with more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
Effective administration, organization, and planning skills Ability to think ahead to anticipate and address issues proactively Proficient in Microsoft packages such as Excel, Alfa, Genesys, and familiar with OAS more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
Professional Services Engineer - Genesys Cloud Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI. They are winning contracts hand-over more »
Professional Services Engineer - Genesys Cloud Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI. They are winning contracts hand-over more »
committed to creating opportunities for accelerated progression for those looking to enter the civilian job market. This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol. You will typically work on designs and deliveries for our customers. You could be asked to … either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex The practitioner will be expected to have a more »
Job description - IT infrastructure and Cyber Security Analyst Reports to: IT Operations Infrastructure Team Leader Department: Information Technology The Infrastructure Team requires an additional Infrastructure Engineer to join their ranks. The role requires someone who holds a wide-ranging technical more »
Professional Services Engineer - Genesys Cloud Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI. They are winning contracts hand-over … where your skills and expertise will be valued. Essential Experience: Experience of CCaaS/VoIP project work/solution deployments Experience supporting or deploying Genesys Cloud Ability to interact with clients/customers - working with them to understand and define requirements. Ability to produce low-level solution designs for SME more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
