supported and has a sense of belonging working for Kettering and Northampton General Hospitals. Job description Job responsibilities Main Duties Responsible for providing a Service Desk call logging and first line incident resolution service. Resolving as many incidents as possible at the first point of contact (first-time fix … and working with your team members to increase the level of first-time fixes. Work with the Service Desk Analysts to review past incidents and patterns to inform where additional training, or guidance, is required improve first time fix numbers. Solutions driven, confident and friendly approach when dealing with … end users. Ensuring that you and your team maintain appropriate records of all contacts on the Service Desk, including providing feedback to end users on the progress of their incident on a regular basis through the lifecycle of the call. Maintain agreed service standards on the timeliness and more »
Derbyshire Fire & Rescue Service have an exciting opportunity for a 3rd Line ICT Support Engineer to join their team. Location: Ripley (DE5 3RS) Salary: £46,464 - £53,831 PA Job Type: 2 Year Temporary Contract Hours: 37 Hours, Monday - Friday Close Date: 9th of June 2024 About Us: Derbyshire … Fire & Rescue Service (DFRS) provides a wide range of services, often in partnership and collaboration with others, to the people who live, work and visit the county and aim to achieve excellence in all that we do. 3rd Line ICT Support Engineer - The Role: As a 3rd Line ICT … relevant training - Manage user accounts and access permissions for resources like shared data folders, applications, and devices - Perform other duties as needed to meet service priorities and business continuity requirements 3rd Line ICT Support Engineer - You: - Excellent ICT Problem solving in a mission critical environment - A strong understanding of more »
Lincoln, Lincolnshire, East Midlands, United Kingdom
Pearson Whiffin Recruitment Ltd
to develop and learn new skills. The ability to work cohesively within the wider teams. The ability to demonstrate delivery of high levels of customer service. If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role … team of experienced Recruitment specialists can help you with your career. We are Kents leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. more »
