101 to 125 of 329 Customer Service Jobs in the East of England

is to provide a single point of contact between the services being provided and the users. Typically this will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into Knowledge Management Routing Incidents to support specialist … of Incidents not assigned to support specialist groups Closing Incidents Monitoring the status and progress towards resolution of assigned Incidents Keeping users and the Service Desk informed about Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from … a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations business areas, drivers, structure, priorities etc. Service awareness of all the organizations key IT services for which support is being provided more »

month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

We have a great opportunity for an IT Managed Service Engineer based in or around Cambridgeshire to come and join us here at EMIS on a permanent basis. This is a great time to join our organisation as we continue our journey of growth and transformation. Everyone here plays … crucial role in the delivery of technology solutions to the healthcare industry, and you will be no different. Working as part of our Managed Service Engineering team, you will report directly to our Managed Service Delivery Manager and you will provide hardware, software and network fault resolution and … a job, but an opportunity to add value and develop yourself further, then apply today! What youll do As one of our IT Managed Service Engineers, you will be responsible for the installation and commissioning of new systems, upgrade of existing systems to latest software and/or hardware more »

a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT … support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for … everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing 2nd Line Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build key more »

IT Support Engineer Salary : Up to £30K DOE Location : Hertford My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role … in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service consistently. Maintaining appropriate … Achieving designated KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use. Offering assistance as needed to more »

IT Support Engineer Salary: Up to £30K DOE Location: Hertford My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role … in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Responsibilities: Attending to phone calls and delivering exceptional customer service consistently. Maintaining appropriate … Achieving designated KPIs Escalating IT issues to the appropriate senior personnel when necessary. Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager. Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use. Offering assistance as needed to more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

own car is essential for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Own vehicle essential for this role This is a home based role where you will report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

Field Service Engineers Required - Immediate Start!!- Home Based (Commutable from Watford, Ealing, St Albans, Harrow, Luton, Hemel Hempstead & Surrounding Areas) Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist … vehicles for contract hire . As a Field Service Engineer your role will be to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must … checks. Mileage will be paid. Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment. Your role as Service Desk Engineer: Manage and assist with Schools visits and IT service … planning, monitoring and completion. Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution. Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's. Arrange for and work with external 3rd party more »

by using the latest technology and building a team of IT experts who can help fast forward our mission to create the best omnichannel customer experience. With access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The … Opportunity: IT Service Desk Analyst, Purfleet, Essex. This is an opportunity to join our wonderful IT Service Desk team here at Carpetright. You’ll be tasked with ensuring all IT and system-related queries are dealt with in an effective and timely manner, enabling all our store and … SSO colleagues to provide a continuous service to their customers. About The Opportunity: You will resolve first- line operational issues and facilitate first-time resolution where possible, for all issues logged with the service desk via CRM platform CE. Microsoft Dynamics (D365) Support Talking store colleagues through common more »

Trainee Service Technician (no experience required) Norwich (providing support to Norwich and Norfolk) Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a … vested interest in the company, where we can all contribute to and share in the companys success. We are looking for a dedicated Trainee Service Technician to join us at our Norwich service centre and help provide high-quality products to customers across Norfolk. Through this role, you … a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company The Role: As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and more »

is. What will you be doing? The People Operations team provides administrative and advisory support to our UK Business and through our focus on service excellence underpinning our overall strategy and vision. Customer centric we are consistently looking for ways to exceed expectations of our people across the … business with the service we deliver. This role supports the Assistant Manager in the smooth running of the team with a focus on governance, effectiveness, and service excellence. You will work closely with other People Operations teams and internal stakeholders and will have some oversight of our external … accurate records to evidence controls are working. You will be perceived as reliable, credible, and commercial with a focus on delivering high levels of customer service. As a member of KPMG, will be expected to always demonstrate the Firm’s values. You will be a key member of the more »

Contracts & Service Coordinator/Administrator Basildon, Essex Full time, Permanent position Hours are 7:00am to 5:00pm, Monday to Friday (no weekends!) £24,000 - £28,000 per annum We have an exciting and busy role for a confident, outgoing candidate now. The role is a contracts & service coordinator with administrative responsibilities. Key roles and responsibilities Support with managing service Engineers Plan works for Engineers and liaise with them regarding job allocations Ordering parts or stock replenishing speaking with Customers - provide quotes, confirm bookings etc. Email Customers frequently with updates or expected queries from Engineers General … months is essential for this role Experience working with Microsoft Office - Word, Excel, Outlook) Confident telephone manner Helpful and excellent eye for detail Excellent customer service and communication skills Team player with a strong work ethic and desire to learn and work in a busy, productive environment Important more »

Head of Customer Experience & Insight (Social Housing) Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £75,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of Customer Experience & Insight to oversee the Customer Experience … Team, which includes customer engagement and insights, complaints and the contact centre. The main focus of this role is to drive excellent performance and promote colleague development. The candidate will be responsible for improving and expanding the use of customer profiling and segmentation to ensure the delivery of … customer-centric services and engagement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from more »

D365 Developer (CE) Willmott Dixon are looking for an experienced D365 Developer (CE) with solid, hands-on experience of customisation development of Dynamics 365 Customer Engagement (D365 CE). You may well also have some experience of delivering Power Platform services using the suite of Microsoft's Power Apps … canvas and model driven apps. Ability to create business processes and custom connectors with Microsoft Power Automate. Experience of Implementing Dynamics 365 (CRM) solution: Customer Engagement (Sales, Customer Service, Marketing) A good understanding of sales, marketing, business processes and how they relate to D365. Web Resources/… values and behaviours, Willmott Dixon could be the place for you! * Flexible * Fun * Uncomplicated * Genuine and friendly * Innovative and keen to improve * Responsive to customer needs Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits more »

Job title: Infrastructure Engineer Location: Peterborough area (onsite) Salary: £40-50,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented Infrastructure Engineer to their established customer support team. This is an exciting opportunity to work … a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Expert training and funding … be available. The Ideal Candidate Previous experience of 2nd-3rd line infrastructure support in either an internal facing or MSP environment. Excellent communication and customer service skills. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. Troubleshooting experience across a range of hardware and software issues. Experience more »

Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: £134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday £22.41 per hour. (umbrella) Sundays and Bank holidays £29.88 per hour. (umbrella) Standby hourly … is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract … trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and more »

ORANGEHigh Performance Compute Engineer – 2nd LineLocation – StevenageFull-time. Office Based.#Defence #DNSAre you an experienced HPC Engineer? Can you work within a dynamic customer environment? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people … Python and Perl.Beneficial 'Soft' skills:Good problem-solving skillsStrong stakeholder management skillsStrong communication skillsPlease be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s … you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service in a shared service environment. Achieve togetherWe are Fujitsu. A Japanese company with a strong set of values and a history more »

of looking after their staff. Your role will involve answering technical queries received via phone or email. You will provide technical support to the customer services, external sales and RPM teams. This will require you to have a good understanding of technical drawings to provide the best possible advice. … balance and earning potential. The Role * Answering technical queries using CAD drawings as reference * 2D design of faade systems * Giving technical support to the customer service and sales teams * 37 hours a week with core hours of 9am-4pm The Person * CAD skills * Graduate * Happy in a Technical … Support role Reference:13120 Key Words: CAD, Construction, Faade, Customer Facing, Technical Service Advisor, Welwyn Garden City, Hatfield, Stevenage, Hertfordshire. If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome more »