76 to 100 of 352 Customer Service Jobs in the East of England

Field Service Engineer, Nuclear Medicine Imaging Systems Overall Earnings of £75,000 Basic Salary £50,000 - £60,000 Bonus 10% Car Allowance £7,200 Pension Healthcare for Employee and Family Home Office Set Up Genuine Opportunities for Career Progression The Role - Field Service Engineer, Nuclear Medicine Imaging Systems … Following expansion, they seek to recruit a customer focused and technically motivated Field Service Engineer responsible for the service, repair and maintenance of their range of highly advanced nuclear medicine imaging systems. Your Background - Field Service Engineer, Nuclear Medicine Imaging Systems To be considered for this … exciting role, you must be able to demonstrate: A strong background working in a field service or technical support role, gained within a medical imaging environment Experience of repairing nuclear medicine or PET-CT medical imaging systems Qualified in electronics or another relevant technical discipline Impeccable customer service more »

Title: Security Field Service Engineer Location: Peterborough area Salary: £30,000 - 35,000 DOE + Van We are looking for someone with CCTV, Access Control and Intruder Systems servicing and maintenance experience. Preferably with a history of working with a variety of vendors and brands. This role will also … and configuration at a low level is a standard part of the role. Role Description This is a full-time remote role for a Service Engineer. The Service Engineer will be responsible for troubleshooting, field service, communication, technical support, and maintenance & repair. The Service Engineer will … work to solve technical issues and provide support to customers remotely. Qualifications Troubleshooting, Field Service, and Maintenance & Repair skills Excellent communication and customer service skills Technical support experience Ability to work independently and remotely Experience in the security industry is a plus Relevant certifications or qualifications Benefits more »

Field Service Engineer, X-Ray Systems ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of x-ray/CT imaging systems *** Overall Earnings Up To £55,000 Basic Salary £44,000 Company Car On … Call Allowance Overtime Full Product Training Pension Healthcare Phone, Laptop Holidays The Role – Field Service Engineer, X-Ray Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range … of sophisticated imaging systems. Your Background – Field Service Engineer, X-Ray Systems To succeed in this exciting role you will have the following skills or epxerience: A competent background in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from more »

Cennox provides a maintenance service to our customers in the financial and retail industry on a range of self-service devices. As a Field Service Engineer, you will be the face of Cennox when attending customer sites to resolve faults and carry out general maintenance. We … training, development and your day to day role. We have an abundance of 'can-do attitude' and a desire to provide the best possible service to our customers. At Cennox, being part of the team is important to us and we are looking for people who have a positive … make it happen' approach and who want to learn and enhance their skills. Are you happy to be 'on the road' and travel to customer sites daily? Do you have a UK Driving licence and RTW in the UK (essential) Have you worked on ATM's, vending machines, gaming more »

Complaints Handler/Customer Engagement & Insight Officer Hemel Hempstead (Hybrid/Smart Working) Salary up to £35,212 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join … our Customer Services department. As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction. Thrive is proud to deliver flexibility for employees to … out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team. Updating and sharing complaints dashboards with the business to ensure complaints more »

Job Title: Service Delivery Manager Location: Watford Hospital, Vicarage Road, WD18 0HB Trust: West Hertfordshire Hospitals NHS Trust Job Type/Shift Patterns: Full time, Monday – Friday between 9:00am – 5:30pm, 37.5 hours a week (Hybrid, 2-3 days working on-site, rest days Working from Home) Pay … Rate: £30.16/Hr. JOB SUMMARY: To lead the service delivery team in exemplifying the principles of customer service, productivity, performance, efficiency, and responsiveness to users. Maintaining consistently high levels of quality, safety, and performance to deliver service excellence and exceptional customer satisfaction across all … of the Trust sites. On-site presence of minimum of three days per week. Proactively managing and monitoring ICT SLAs, and service performance across the Trust directorates and departments. RESPONSIBILITIES: This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT more »

a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison for the … customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience in customer more »

FRENCH SELECTION (FS) German speaking Customer Account Coordinator Location: Watford Hybrid Working Available Salary: circa £ 30,000 per annum plus benefits Ref: 8124ACG To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 8124ACG The Company: A well-established … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison for the … customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience in customer more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care about customer experience Strong verbal and written communication skills - this role is … largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where possible, and escalate when needed Keep abreast of issues for customers and update them more »

They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid … relationships with customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent … team adherence and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working more »

Service Desk Engineer St Albans - £32,000 Benefits : PAID FOR certifications BONUS scheme (annual) Training and development scheme tailored to you! Annual pay reviews Onsite parking Generous pension scheme 20 days holiday + 8 Bank Holiday (rising with service) Technologies you will use and experiences you will have … Windows Server support and administration Office365 support Network troubleshooting and support 1st/2nd Line IT Experience Active Directory Full UK Driving Licence Role : Service Desk Engineer Location : St Albans Salary : £25,000 - £32,000 My client is a prominent Managed Service Provider in search of a Service … Engineer who embodies a strong work ethic, a friendly demeanor, and a commitment to ongoing learning and growth in their next role. As a Service Desk Engineer, you will collaborate closely with Senior IT Support Engineers both face-to-face and remotely, enhancing your expertise through dedicated training sessions more »

Job summary An exciting opportunity has arisen for enthusiastic individuals to join the Paediatric & Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. We are looking to recruit to three full time substantive posts. PaNDR is a service which delivers neonatal and paediatric critical care transfers … across the East of England. You will play an important role by supporting the management of a professional administration service to the PaNDR team and its users, as well as managing and supporting the Emergency Bed Service team to ensure a high quality service is delivered. Main … duties of the job Work with the Business Support Manager and Deputy Operations Manager in the delivery of a 24/7 Emergency Bed Service and conference call service within the region. Lead each day shift, whilst fulfilling the duties and responsibilities of the emergency bed service more »

Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with their search … for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records … an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other more »

Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with their search … for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records … an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other more »

We are currently recruiting for one of the UK’s Leading FMCG companies for the role of a Service Improvement Analyst . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users … on any device! What You Can Expect Type - FTC until June 2025 Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience … and delivering high standards of customer satisfaction and continually enhancing processes. Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean more »

including gathering requirements, solution design, build and run, and the execution of complex change portfolios focused on security, data, core infrastructure and business applications. Service Operations work with a number of strategic partners to deliver IT services to all users and capabilities across the UK firm, including end user … are delivered in a secure and compliant manner. Release and Deployment is a critical capability that responsible for changes into our BAU application and service landscape are managed in a controlled manner without impacting the business or our users. In this role, you will coordinate the release and deployment … member of a firm wide team, using multiple communication channels for close collaboration. You’ll need to have passion for delivery best in-class service through rigorous process adherence and governance.Responsibilities Responsible for doing regular releases with SaaS based products like SAP 4 HANA, Success Factors, Degreed etc. Ensure more »

Service Desk Engineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated Service Desk Engineer to join their dynamic team. With their commitment to providing cutting-edge solutions … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical expertise and … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Service desk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office 365 Working more »

Service Desk Engineer - Bury St Edmunds - Up to £40,000 2nd Line Support My client is a renowned leader in the field of Technology. They are currently seeking a skilled and dedicated Service Desk Engineer to join their dynamic team. With their commitment to providing cutting-edge solutions … have experienced significant growth and are now looking to expand the Support team to meet the demands of their expanding client base. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation and support of their industry-leading products. Your technical expertise and … operations Assist with projects and new roll outs of application and software's Technical Experience 2-5 years of successful IT experience (Technical/Service desk) Experience working within a ticket based environment Working experience with the Windows Operating systems Exposure and experience with Windows Server Office 365 Working more »

summary What is the role? You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to users across Suffolk GP Federation. Youll be responsible for responding to 1st and 2nd line remote requests in a timely manner … across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk. Main duties of the job Is it for me? We will work alongside the successful candidate to ensure they are sufficiently inducted … role is a full-time position, working Monday Friday. There will be inclusion in the on-call rota to support the Out of Hours service About us What we can offer you: A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance. more »

Technical Field Engineer c45k + car + benefits South East ABJ7088 As a Technical Field Engineer and part of the global customer services team with a mechanical or fabrication engineering background, you provide engineering support to the food manufacturing customers who process the products. The technical Field Engineer as … part of the customer focussed team will support with technology/engineering-based advice and problem-solving expertise to act as the prime field-based linkage, to help ensure delivery of key strategic business objectives on standards of the product. Location REMOTE working - UK wide customer sites. - fix … out overhaul, maintenance of seamers and cappers within our customers factories Act as the interface in identification and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer. Support customers with improving line efficiencies and reduce more »

and enjoy flexible working arrangements? On offer is an exceptional opportunity to become an integral part of a close-knit family team, where innovation, service excellence, and inclusivity are the driving forces behind their success. You'll also receive comprehensive training to support your professional development. In this role … you'll drive sales targets by managing service contracts, renewals, and generating leads. You'll also coordinate maintenance visits, prepare quotes, handle invoicing, and ensure swift resolution of technical issues. This role would suit an ambitious Internal Sales Coordinator/Administrator with a background in engineering seeking an opportunity … laboratory instrumentation and services where you will set the global standard for excellence, receive comprehensive training and enjoy flexible working arrangements. The Role: Sell service contracts, meet targets, and coordinate activities. Manage contract renewals, generate leads, and handle invoicing and communication. Coordinate with engineers and customers for maintenance and more »

This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with … manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work more »

Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Bedford Salary: Up to c£33,580 pa. Up to £29,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits. Hours: 7am-5pm (leave at … This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Bedford and the surrounding area. Salary up to c£33,580 per annum + including working 1 in 4 weekends + vehicle + … Requirement A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving more »

Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Luton Salary: Up to c£33,580 pa. Up to £29,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits. Hours: 7am-5pm (leave at … This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Luton and the surrounding area. Salary up to c£33,580 per annum + including working 1 in 4 weekends + vehicle + … Requirement A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving more »