1 to 25 of 437 Customer Service Jobs in the Midlands

analysis, business cases, requirement’s documents, and innovative business models for the cybersecurity services offerings. - Understand competitors’ offerings, industry trends, customers’ behavior. - Run detailed customer business model analysis, determine customers’ critical KPIs, and use data to develop competitive offerings. - Promote the offerings with utility and industrial customers and sales … organisations globally. - Develop, in collaboration with the regional commercial teams, the growth plans and offerings roadmap based on customer specific needs. - Drive productive interactions with GA region teams, other GA Product Managers, R&D and product development, Technical Application Engineering, and Commercial teams. - Develop, coach, and mentor the regional … cybersecurity delivery teams (customer engineers) to strengthen the overall technical and business capabilities. - Develop and conduct training on a variety of cybersecurity topics for the Regions and GA staff. QUALIFICATIONS/REQUIREMENTS: - Bachelor’s or master’s degree in Computer Science, Electrical Engineering or Computer Engineering or equivalent work more »

developing applications using C# and Python with opportunities to work on Autodesk and CAD projects. Key Responsibilities: Pre & Post Sales Maintain high standards of customer service. Provide Pre-Sales consultancy and technical presentations. Deliver post-sales training and support for various software products. Offer telephone helpdesk support for the more »

for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures. Responsi... more »

in Queens NYWhat You Will Do:The Laboratory Information Management (LIMS) Analyst is responsible for maintaining instrumentation inventory records, resolving support requests to meet customer satisfaction and continuous service delivery demands, and communicating effectively with end users of varied skill levels as well as other support teams. In … a fast-paced, secure environment, the Analyst will log service requests, troubleshoot issues, adhere to regulations, and coordinate efforts with instrumentation contractors and other support teams. Provides day to day support for instrument lab solutions integrated with the production network including anti-virus, patching, perform system updates/upgrades … connectivity issues to ensures all instrument controllers on the network are configured per security standards. Accurately records, updates and document requests using the IT service desk system (i.e. Jira, ServiceNow).Assists LIMS and instrument users by providing system training, troubleshooting and resolving urgent instrument and controller issues.Maintains a comprehensive more »

franchise requirements. * Carry out General repairs and servicing when and if required. * Repair diagnosed vehicles, replace parts, lubricants and consumables where required * Record all service and repair operations as required by the company and the manufacturer * Work in a safe and professional manor, operating to health and safety standards … Identify additional work and maintenance requirements on customer vehicles using an established EVHC process The ideal candidate will: * Qualified to NVQ level 3 as a basic and have qualifications in Diagnostic proficiency. * Have at least 2 years’ experience of working in a Franchise Dealership (or similar) * The ideal Candidate … will be invested in, taking you to Master Technician Qualification. * Possess excellent customer service skills * Take responsibility for the safety, standard and quantity of their work * Hold a full UK driving licence Please know that once you have applied for the Diagnostic Technician role, more in depth details more »

We are excited to announce a fantastic opportunity for a passionate and driven Customer Service Representative. to join our client in Daventry. This role is with a globally recognised and innovative company, offering the chance to collaborate with diverse and talented individuals from around the world. * Hourly salary … to Friday 09:00 to 17:00 * 6 Month initial contract. * Opportunity to work with a global and diverse team The Role: As a Customer Service Representative, you will: * Proactively manage customer relationships, acting as the single point of contact for all queries and issues * Handle customer … to ensure compliance with the company's terms and conditions * Prepare and review reports, dashboards and participate in client meetings * Collaborate with internal logistics, customer issue resolution and collection teams to ensure service quality and resolve claims The Candidate: The ideal Customer Service Representative will have more »

software industry. Their unique, tailored approach empowers small businesses and large enterprises alike, and their platform is backed by a reputation for innovation and customer success. This is an exciting opportunity for an experienced sales professional to join their dynamic team and make a real impact. Why this company … Market Leader: They are a recognised innovator in the software space, with a global customer base and a track record of success. Consultative Approach: They focus on building lasting partnerships with clients, understanding their unique needs, and delivering tailored solutions. Strong Reputation: They are known for their exceptional customer service, cutting-edge technology, and commitment to client success. Remote Working: Enjoy the flexibility and autonomy of working from home while being part of a collaborative and supportive team. Rewards & Benefits: Competitive Salary: £40,000 - £45,000 basic salary, with an on-target earning potential of £70,000. more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... more »

enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting a Trust. This role... APCT1_UKTJ more »

Job Title: IT Service Desk Analyst Location: Coventry Remuneration: £14-£20 per hour dependent on experience, additional overtime paid for unsociable hours and weekends. Contract Details: Two weeks, various shift patterns from 7am to 11pm Are you a tech-savvy problem solver with a passion for customer service? Join our client, an esteemed NHS organisation, as an IT Service Desk Analyst and help support their newly implemented system go-live. As part of their dynamic team, you'll play a crucial role in providing initial IT assistance to system users. Responsibilities: Answer calls from system users … with the newly implemented system. Utilise a provided script to swiftly resolve basic first fix issues. Log all reported issues on the IT self-service support system and forward them to second-line system support specialists for further resolution. Ensure utmost professionalism and exceptional customer service while more »

active Must be able to work as part of a team Contract/Supplier Management Skills Confident decision maker CAFM Systems Evidence of Excellent Customer Service Delivery Operational experience of managing Environmental, Health & Safety and Quality Systems RESPECT: We act with consideration for others’ ideas and share information … collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus more »

with the very latest technical knowledge and IT and Marketing skills. We expect all staff to conduct themselves in a manner that promotes great customer service to build a long-standing relationship. The role will include some regional travel to meet the needs of our business requirements. The more »

receptionists. THE COMPANY: This organisation continue to succeed and grow thanks to a great reputation and product portfolio and pipeline as well as a customer service that os second-to-none. They provide a premium quality range of dental anaesthesia, pharmaceutical and consumable products and a great opportunity … earning prospects are superb. REQUIREMENTS: It is preferred that candidates have proven and successful experience selling clinical/technical dental products into the same customer base and preference will be given to those with documented new business success and/or a previous clinical dental background. Alternatively, Practice Managers more »

equipment. In 2018 we established ourselves as a manufacturer with our own Aegis, Fortis and Parvis machinery range, whilst continuing to deliver high quality service support for metal detection, X-ray and static/dynamic weighing systems supplied by other manufacturers. The Role We are seeking a hands-on … Commissioning Engineer to join our expanding manufacturing and service delivery team in a hybrid factory/field role. Working from both our Rushden production facility and remotely at customer sites within the U.K., you would ideally be located in the Northamptonshire area. The role will support pre-delivery … process inspection machinery solutions in readiness to carry out field based commissioning work, with occasional other PPM/maintenance and repair work tasks at customer sites around the UK, predominantly in the London, South and Midlands regions, but with the potential to travel further afield as required. The role more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018. Key Responsibilities & Deliverables: • Credit … and the Credit Control Department. • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant department. • Effective management of collection system, adhering to all best practice standards. Essential more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018. Key Responsibilities & Deliverables: • Credit … and the Credit Control Department • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant departments • Effective management of collection system, adhering to all best practice standards • Build more »

sits within our Education Division, Wave 9 in our newly acquired offices in Stafford - approximately 25% of your time will be spent on our customer sites focusing on implementation, with the remainder of your time spent supporting our internet connectivity, safeguarding and security services from either your home or … our offices. What you’ll be doing Installation, integration and commissioning of network, firewall and filtering solutions on customer sites. Prestaging, initial configuration of network, firewall and filtering solutions. Logistical and technical support to assist the running of the project and operations team. Support desk cover, assisting customers via … help support and maintain the companies IT environment. On-site and remote IT technician services for education customers. Replacing faulty or upgrading equipment on customer sites. Liaise with third party carriers to troubleshoot connectivity issues using tools, ticketing systems, email, or telephone. What we're looking for Experience in more »

and have a good sense of business acumen. You might be someone with previous sales experience, potentially you have experience within a phone-based customer service role, or maybe you lack sales experience entirely but have a massive desire to succeed in a sales career and have a more »

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in … line with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers more »

with a PM and BA. The business is a well known and respected retailer. They are a big brand name, leading their industry in customer engagement and rapidly developing a successful blend of physical and digital interactions. We are looking for Solution finders - experienced Digital Solution Architects with a … good understanding of retail, e-commerce, supply chain, logistics and customer service channels. The technology and skills required Understanding of Architectural Frameworks (e.g. TOGAF) Cloud technologies – IaaS, PaaS, SaaS (in any public cloud) Microsoft Azure such as Logic App, Functions, Data Factory, Event Grid, Microservice, APIs, Power Apps … and Office 365 Integration patterns (API’s, Microservices etc) Tooling (Postman, Swagger, VS Code) APTOS ePOS SAP Ecommerce (Sales Force Commerce Cloud) Customer Services (Sales Force Service Cloud) Payment (Ecommerce, Card Present, Credit Agreements, Gift Cards) Supply Chain (Infor, Manhattan etc) Work Force management (e.g. Day Force) Database more »

Service & Install Co-Ordinator Telford Permanent Up to £30,000 per annum Monday to Friday We are working with a well-established business in Telford to recruit for a Service Co-ordinator on a permanent basis. This role has become available due to a period of sustained growth … and to enable them to achieve their plans for growth, they now need to add an extra person to the team. The Service Co-ordinator will be responsible for the effective delivery of first-class customer service and continuous development to the revenues to the business. Duties … good time and to the agreed standards. Organise spare parts, plant and equipment to correspond with site attendance. Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner. Effectively plan to deliver budget/KPI more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing … 1st Line support to users of IT equipment and systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. The more »

We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Thats why, as we continue our journey, our aim is simple: to make every one of lifes journeys … better! As a Team Leader at East Midlands Airportyoull lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share … Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards. Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness, in an environment more »

and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work … our systems and ways of working to help serve our customers in the best way Key Accountabilities: Responding to and resolving IT incidents and service requests in a timely and professional manner, while ensuring that all incidents are logged and prioritized according to agreed SLAs. Providing excellent customer service to our customers, including communicating with customers to understand their issues, providing regular updates on progress, and ensuring that all issues are resolved to the customer's satisfaction Maintaining accurate records of all IT incidents and service requests, including documenting all actions taken and ensuring more »