1 to 12 of 12 Customer Experience Jobs in Glasgow

exciting opportunity for a Business Development Manager to join our Growth team. Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details Key responsibilities Grow awareness of Inisoft by developing and … executing effective lead-generation strategies to secure new leads. Build strong relationships to identify and develop new opportunities. Nurture the sales pipeline, understanding our customer needs and helping them solve their key challenges. Develop unique value propositions for our targeted industries. Influence decisions and sales progress through networking, compelling more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software … Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding more »

Senior Service Manager Senior Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years Software … Development life cycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly more »

Marketplace Administrator Reports to: Marketplace Manager Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As a Marketplace Administrator, you will join a team where your role is vital to the success of the global marketplace channels. You will be … across our marketplace channels. This an exciting opportunity to kick start a career within an innovative ecommerce team or to further enhance your existing experience in a successful well-known brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to … to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days more »

Europe? You will join an agile and dynamic team, working on apps with over 1 million downloads. You will make a tangible difference to customer experience, whilst being exposed to exciting tech. Ideally, you will have experience in either Java or Kotlin, RESTful APIs, unit testing and more »

for a Channel Sales Manager to join our Client Services team . Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and passionate individual to join our well established and successful software company! Role Details Key responsibilities Develop and execute a channel partner strategy more »

Engineer, Programmer, Software Developer, Foodservice Technology) Our client is a pioneering force in the foodservice industry, committed to leveraging cutting-edge technology to revolutionise customer experiences and streamline operations. They specialise in delivering innovative solutions to restaurants, hospitality chains, and foodservice providers, shaping the future of the industry. They more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities. Assist the project manager in developing project plans … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. more »

decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection capabilities, all while ensuring a positive customer experience. Key Responsibilities of the Fraud Advisor include: · Be the first line of defense against fraud. · Influence and change processes to combat emerging fraud … fraud victims and stakeholders. · Update fraud avoidance systems promptly. · Minimize the impact of fraud detection on legitimate customers. The successful Fraud Advisor will have: · Experience interpreting credit file information. · Understanding of telecoms fraud. · Proficient in reporting tools (Business Objects, Excel, Access). · Familiarity with CIFAS, Experian tools. If you more »

or emails, but does require the candidate to be available to take quick action if required. Business Travel Consultant Duties: Provide support and excellent customer service to clients outside of office hours, ensuring clients receive the same outstanding level of service provided by 'the day office . Book all … Monitoring and actioning the GDS queues on a Saturday and/or Sunday. Assisting with some administration duties Complete handovers to provide a seamless customer experience. Essential Requirements: Business Travel experience is essential Fully proficient on a GDS Ideally Sabre Happy to work weekends and evenings remotely. Please … note only suitable candidates from a business travel background with GDS experience will be considered for this post. more »