1 to 25 of 105 Customer Service Jobs in West Yorkshire

June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »

Service Delivery Manager- Hybrid/West Yorkshire WAN, Networking, WAN, MPLS, Cisco, NOC, ITIL You will have worked in a senior service management function in the provision of networking services, ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement of … all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer … include (but are not exclusive to): · Work to targets to achieve and exceed Key Performance Indicators (KPIs). · Understand the deliverables of the individual customer contracts with a view to develop and improve the service offered by us to the customer throughout the lifecycle of the account. more »

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description … Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully more »

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor, the successful candidate will work towards a Level 2 qualification in Customer Service. Role As a Customer service Apprentice/Client relations advisor Apprentice your training will include: • Answering incoming customer calls promptly and … efficiently • Responding to and taking necessary actions on customer emails ensuring timely and effective communication. • Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents. • Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and … company and client expectations. • Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients. • Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information. • Efficiently handle and resolve reactive more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration and work efficiently and professionally under pressure. The role requires strong organisational skills and more »

University of Leeds. If you thrive in a fast-paced office environment, possess outstanding communication skills, and have a knack for providing top-notch customer service, we want to hear from you! You will be the first point of contact for those visiting the IT Services department and … Your unwavering commitment to customer service excellence will enhance our service delivery to the IT department. Key Responsibilities: - Delivering a high-quality, responsive, and customer-focused administrative support experience for all users of IT Business Support Services. - Serving as the first point of contact for IT … Services reception on campus, ensuring a professional customer experience. - Managing the electronic diaries of the IT Executive team, prioritizing appointments, arranging meetings, booking venues, and organizing catering. - Coordinating with external travel providers to arrange travel and accommodation and processing associated expense claims in line with University policies. - Handling telephone more »

FRENCH SELECTION (FS) German Speaking Customer Service Advisor Location: Dewsbury Salary: up to £26,000 per annum Ref: 4199CG To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CG The company: A prestigious multi-award-winning manufacturing company … prides themselves in using sustainable technology in producing their products. Main duties: To be the main point of contact for customers and deliver excellent customer service. The role: - To be the first point of contact and go-to person for both customers and internal departments - To assist customers via … phone and email - To keep track of orders regularly ensuring customer requirements are met - To maintain an accurate and up-to-date external communication by constantly liaising with internal departments - To assist various teams whenever relevant ensuring an overall customer satisfaction - To build product knowledge and maximise efficiency more »

Sales Manager shall be responsible for technical advice, generating quotations, commercial proposal order processing, expediting, documentation, Prepare energy audits,proposals and other aspects of customer service within the fluid power sector such as valves, compressors, vacuum systems, Pumps, MRO, pneumatics, hydraulics or similar mechanical engineering products. The Capital … Sales Engineer/Technical Sales Support Engineer/Internal Sales Manager will ideally have a technical aptitude and/or customer service/sales background, determination, enthusiasm, and motivation to succeed with a reputable engineering company. Full product training is provided. Package £35,000-£38,000 High Bonus … Scheme Company benefits Death in Service + Healthcare Career Progression 25 days holiday + bank holidays Pension Early Finish Friday Capital Sales Engineer/Technical Sales Engineer/Internal Sales ManagerRole Give technical advice and guidance on correct valves, compressors, vacuum systems, Pumps, power tools, motors, MRO, pneumatics, hydraulics more »

Field Service Engineer, Medical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £38,000 to £44,000 On Target Earnings £52,000 Bonus 10% Overtime (Circa £4,000) Company Car Pension Scheme … Excellent Opportunities for Career Advancement Year End Salary Review The Role - Field Service Engineer, Medical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient … ventilators, patient monitors, critical care systems and anaesthesia delivery systems, ensuring that the highest levels of customer service are maintained at all times. Your Background - Field Service Engineer, Medical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice … and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within … relating to compliance procedures, especially data security Job Specific Qualifications: At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center Experience of working in a technical or software support capacity would be more »

to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, cap hpi have a mission to be the most innovative, accurate … is vital for this role, ensuring that interactions are documented and decisions explained. What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the … to newly development trends of cases as well as poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and more »

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well as … poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes … within designated software. Monitor the status of claims and claim types to highlight risk management and loss control issues. Negotiate settlement fees with the customer according to agreed parameters. Proactively manage both the GDPR and MIAFTR inboxes acting as support for both Investigate and correct vehicle asset information supporting more »

the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with the customer base and identify opportunities for them along the way. As an Internal Sales Engineer your main responsibilities will be to: Deliver excellent customer service Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify … any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings. Collaborating more »

Service Contracts Advisor Salary up to £24K Full-time Hours: Mon-Fri 8.30am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top … UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: · Review, amend and renew service contracts including purchase orders · System data records administration · Prepare new service contracts and/or quotations · Promote additional value-added services provided by the company to build customer contract database · Provide support for service contract preparation more »

Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to … provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed … interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of more »

Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent levels … of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communicator in providing detailed written responses to people … s requests, as well as clear articulate verbal responses when required Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording … requirements and is up to date Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams Knowing the right time to escalate issues to avoid delays in resolution Training more »

managing the flow of enquiries going in and out and following up those opportunities. Communicate actions, between Sales and Engineering department and ensuring excellent customer service and communication at all times. proactively follow opportunities, leads to be quoted Leading on account development activity to achieve up-sell/… cross-sell opportunities. Making outbound calls to identify & engage with new potential customers Resolve customer enquiries and ensure a high level of customer service/satisfaction at all times Working closely with and supporting the External and Internal Sales team Collaborate with the sales team to develop … within a sales team, either field, internal sale or technical support within a manufacturing, engineering industry or a related field B2B. Can effectively, build customer relationships with internal and external customers. Can Operate with complete autonomy to generate new lead, using various sales techniques and channels to create new more »

Service Engineer (Electro-Mechanics) £35,000 - £45,000 + Progression + Training + Yearly Bonus + Overtime Available + 25 Days Holiday Birstall Are you a field service engineer, with experience with electromechanics, looking to take on a new opportunity, including extensive training in installing and refurbishing manufacturing … while being trained extensively via shadowing. The Role: Work alongside the Lead Engineer to receive hands-on training on specialized equipment Provide on-site service to clients across the UK, where you will support installation and servicing of machinery and ensure client satisfaction Contribute to the manufacturing and refurbishments … processes in the workshop, including stripping machines and writing refurbishment reports Providing great customer service with customer training and remote support to a global baseThe Person: Experience with installation and servicing of electromechanics Happy with travel to on-site installation and servicing Valid driving licenseKeywords: Service more »

telecoms and IT industry with over 20 years of delivering business solutions! Their honest, reliable, and transparent approach to telecoms, with unparalleled levels of customer service has ensured their business has a strong reputation in the sector. With a range of carefully selected partners, their customers get a … building confidence with the prospective client, you will meet your targets and generate appointments. Roles and Responsibilities · Booking appointments · Providing a high level of customer service · Working towards and exceeding daily, weekly and monthly targets · Following a mixture of warm and cold leads · Continually build a pipeline of more »

Internal Sales Executive Insulation & Dry Lining Job Title: Internal Sales Executive Insulation & Dry Lining Industry Sector: Internal Sales Executive, Internal Sales, Customer Service, Branch Assistance, Building Products, Contractors, Housing Insulation, Main Contractors, Sub Contractors, Specialist Contractors, Brickwork, Trade Counter, Counter Sales, Building Materials, Drylining, Masonry, Concrete & Reinforcement, Insulation … specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction sales vacancies and Specification sales positions within: Internal Sales Executive, Internal Sales, Customer Service, Branch Assistance, Building Products, Contractors, Housing Insulation, Main Contractors, Sub Contractors, Specialist Contractors, Brickwork, Trade Counter, Counter Sales, Building Materials, Drylining, Masonry more »

Title: Security Field Service Engineer Location: Leeds area Salary: £30,000 - 35,000 DOE + Van We are loooking for someone with CCTV, Access Control and Intruder Systems servicing and maintenance experience. Preferably with a history of working with a variery of vendors and brands. This role will also … of security and lone worker solutions. Trusted by leading brands and organizations, they combine the capability of a large organization with the agility and customer focus of an independent business. With IT expertise, technical accreditations, and highest-level security clearances, they provide bespoke security solutions across a wide range … of industry sectors. Role Description This is a full-time remote role for a Service Engineer. The Service Engineer will be responsible for troubleshooting, field service, communication, technical support, and maintenance & repair. The Service Engineer will work to solve technical issues and provide support to customers more »

Service Desk Leader - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £45,000 Applause IT are looking for a Service Desk Leader to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services … for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The Service Desk Leader will … include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced Service Desk Leader who has experience with at a managed services provider. more »