Application Engineer
Wiltshire, England, United Kingdom
Unknown Resourcing
troubleshooting procedures and providing step-by-step instructions. When necessary, visit customer sites to assess and resolve complex issues that cannot be resolved remotely. Escalation management: Collaborate with internal teams, including engineering and development, to escalate and prioritise critical customer issues. Communicate progress, updates, and resolutions to customers … internal teams for product enhancement and improvement. Collaborate with the product development team to share customer pain points, suggestions, and feature requests. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. Provide personalised support and serve as a trusted advisor, ensuring customer satisfaction … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Willingness to travel to customer sites for on-site support, as required. Desirable: HNC or higher, in more »
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