Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. Excellent communication more »
out projects globallyExpertise with NFRs and implementation of themWorking experience of Salesforce Service Cloud as well as Salesforce more broadlyKnowledge of Interaction Management tools (Genesys, Amazon Connect or Twillio etc.)Understanding of middleware like Mulesoft, Boomi etc.Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS applicationsExpertise more »
SIP protocols.Good to have:Knowledge of Wallboard- 2ring.Knowledge of Outbound Dialer- Acqueon.Experience with call logging.Experience with Voice Recording Vebra, BiB SIP trunking.Any experience on Genesys Contact Centre will be a huge plus.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid more »
pure Account Director/Account Manager individual with experience managing enterprise clientsNeeds to have really strong CC/CcaaS/CX & associated services experience (Genesys, Amazon, Five9)Needs to have the capability & track record to deliver £900k+ GP quotaIf this is you, I'd love to speak with you. Click more »
Mandatory requirements:Needs to be a pure new business/acquisition individualNeeds to have really strong CC/CcaaS/CX & associated services experience (Genesys, Amazon, Five9 etc)Needs to have the capability & track record to deliver £800k GP quotaIf this is you, I'd love to speak with you. more »
committed to creating opportunities for accelerated progression for those looking to enter the civilian job market. This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol. You will typically work on designs and deliveries for our customers. You could be asked to … either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex The practitioner will be expected to have a more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »