2 ISO/IEC 20000 Jobs in the North of England

improving the lives of our clients and their customers by creating better environments in which to work, live and learn. Purpose of the Role / Role Overview: The Field Based 2nd Line Support Technician position will be a dynamic, self-motivated ICT Professional with the opportunity to perform a … own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties / Key Responsibilities: Service Deliver / Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be … and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software / hardware information and to remotely administer systems. Assist in the monitoring of Sureserve Group infrastructure, raising support calls and escalating when appropriate. Responsible for more »

multiple technologies.Mentoring of junior team members.Consult with customers across a cross-team environment.Documentation and development of designs, processes, and procedures.Work within a structured ITIL / ISO20000 IT Service Management environment.Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.Excellent presentation and reporting skills … on-site experience.Very strong verbal, presentation, and interpersonal skills are required.Project management skills with experience in stakeholder and communications managementEscalation points for major incidents / investigationsService Owner for several services e.g., Azure, DevopsQualifications7+ years practical experience working in IT.Strong, first-hand experience of designing, building, and supporting Enterprise solutions.Experience … in the full product lifecycle including Concept generation, Design, Build and Support essential.Interpreting, understanding, and solving complex technical problems / incidents.Strategic thinker capable of looking at the ‘big picture’Ability to influence internal teams and customers.Consultancy / project delivery experience with client facing backgroundStrong experience is both multi more »