1 to 25 of 35 SLA Jobs in Manchester

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

support queries. Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change more »

first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed SLA’s As first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities Maintain our asset more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication more »

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »

and solutions we offer · Service Levels · Working with the Supplier and Materials Group to ensure tools and inventory are in place to achieve company SLA’s, including time to quote and time to fulfill customers’ orders Deliverables: · P&L of the assigned Product Families · Product Engagement Score (PES) of the more »

and procedures and UKVI regulations Complete all relevant documentation, pre departure checks and interviews as required Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner Ensure quality data is recorded onto the BSC more »

the technical services team. Develop and implement effective problem-solving strategies to minimize system downtime and ensure timely issue resolution. 5. Service Level Agreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed-upon timelines and standards. Collaborate with stakeholders to establish realistic more »

a week in the office. Salary: £25,000 - £35,000 per annum + benefits. Key Responsibilities • Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate. • Produce audit performance reports to the QA Manager for more »

and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a first point of contact to colleagues, problem solve and support users more »

or where you cannot solve a ticket. Liaise with external Suppliers on requests that are serviced externally. Ensure that all requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the allocation and movement of Company IT software and licenses within the more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »

Basic configuration & troubleshooting of Apple machines/mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines. Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced more »

maintenance, servicing & repair of commercial carwash equipment. This includes; Responding to customer call outs for machine repairs. Ensure response times are within agreed Service Level Agreement targets. Complete scheduled preventative maintenance tasks. Correctly and accurately record all site visits. Use of company tablet to complete service software. Ensure all van more »

IP/4G/WEB and Cloud based. Experience working on customer facing services and products. Experience of delivering services on agreed KPI and SLA's Experience of working to company H&S and staff management policies and procedures. Essential: Holder of current CSCS and DBS accreditations. Preferable: holder of more »

These records will be maintained for acceptance of new equipment, decommissioning of redundant equipment, tracking loans and trials. Working within the remit of the SLA to deliver a gold standard service for the Community Teams Represent the Department and Trust when external contractors are on site, when attending seminars related more »

customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »

customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »