To deliver Digital Services Service Desk services to the Digital Services department and Trust taking ownership and resolving requests in line with policy, procedures, SLA and OLA requirements Assist with change management within the team, ensuring change requests to systems are adequately reviewed to ensure minimum negative disruption and successful more »
point of contact for the internal technical escalation process. Covering aspects of network support whilst providing guidance to junior members of the team. Ensure SLA records are logged correctly and maintained. Attend internal and hosted Microsoft training to gain additional accreditations to enhance customer support and experiences. The Technical Support more »
Orpington, St Mary Cray, Greater London, United Kingdom
IntaPeople
execute network and infrastructure projects! The role… You will lead and manage a team of Networking and Infrastructure engineers, ensuring a consistent delivery of SLA’s, setting performance goals whilst coaching and motivating the team. You will develop and mange the budget for the network and infrastructure team. You will more »
and the wider business. Deliver Software & Asset (through it Lifecycle) services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Regular Audits of the Contracts within the Digital Services Department Regular Reporting of all Contracts within the Trust to Digital Services Senior … Digital good practices and service delivery and security Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to work unsupervised and follow instructions Logical, methodical more »
a system design to streamline and automate the onboarding process where possible. Organise pre-onboarding preparation in line with the company’s process and SLA providers. Enhance the new employees’ onboarding experience through welcoming communication with clear instructions before their induction day in order for them to understand what they … line manager to understand the leaver’s situation before starting the offboarding process. Organise and monitor the offboarding process, trigger relevant tasks to offboarding SLA providers. Prepare relevant exit correspondence with the departing employee. Have clear and friendly communication with departing employees and attend to any queries and concerns pertaining more »
