Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Pontoon
They are looking for a Network Engineer with excellent communication skills to develop long-term roadmaps for the organisation. The role Networks Standard Service - Technical Lead is responsible for the overall architecture, high level design and engineering configuration of the Networks Standard Service, working with suppliers … review the technology currency and deployments to assure fit for purpose and performance. This role works from idea (from the business), developing the service high level technical solution through the introduction process, gathering and prioritizing business and customer functional and performance requirements and working closely with Operations, Service … external teams to improve technical configurations to improve performance. Provides technical data for Networks Standard Service communications by defining ServiceCatalogue entries for the Technical Architecture, Engineering Design and practical configuration information to support operations and solutions in consuming the services. Works with Networks Standard more »
processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service … based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early if receive lots … service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The post holder will be focused on understanding customer needs and will build more »
Chatham, Kent, South East, United Kingdom Hybrid / WFH Options
Intec Select
trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (APIs, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will play … designed by testing it for bugs and performance during all stages of the development process. Developing service portal and servicecatalogue Developing opportunities to orchestrate workflows Working with process managers to fully understand business functionality, pain points and identify areas to improve Manage the cycle … processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, ServiceCatalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is desirable Two stage interview more »
trusted partner, a FTSE 250 financial services corporation is currently recruiting a ServiceNow Developer who has a strong background in software development including service integration (API's, Web Services, Rest etc) as our client evolves into new ways of working. This is an exciting role, where you will … designed by testing it for bugs and performance during all stages of the development process. Developing service portal and servicecatalogue Developing opportunities to orchestrate workflows Working with process managers to fully understand business functionality, pain points and identify areas to improve Manage the cycle … processes such as ITIL, agile, scrum, DevOps, change/release management is desirable Extensive implementation of core processes, Incident, Problem, Change, ServiceCatalogue, Request & CMDB is desirable Service Now System Admin Certification is desirable Service Now Implementation Certification is desirable Two stage interview more »
Northallerton, North Yorkshire, Yorkshire, United Kingdom
North Yorkshire Police
appoint an Information Security Officer to join the Business Design and Assurance (BDA) Department where you will embrace the concept of collaboration, driving service excellence and continuous service improvement. As Information Security Officer you will lead the Information Security team ensuring the delivery of high quality … with the Information Management Lead and in partnership with service users you will contribute to the design of the servicecatalogue and associated key performance indicators (KPIs) to inform ongoing performance measurement and improvement of service delivery. As such we are looking for … up-to-date knowledge of current and impending national changes and proposing any changes required to policies and procedures. Promote the servicecatalogue, associated tools, and SLAs, ensuring they are clearly understood by service users and colleagues. Develop and implement key tools and learning to more »
iO are seeking a Senior Service Manager to support MODCloud customers and manage the incident process. This role combines business analysis, customer relationship management, and basic cloud technology understanding, focusing on MODCloud-specific configurations. Start: ASAP Location: Corsham, 3 day a week on-site Rate: Up to … months (with high likely of extension) *Due to the nature of the project, this role requires active SC Clearance* Responsibilities: - Collaborate with Service Analysts to enhance current processes (Incident Management, Request Fulfillment, Change Control). - Align project milestones and objectives with JIRA Service Management. - Develop and … Management. - Understanding of core ITIL processes. - Strong understanding of Agile; DevOps knowledge is a plus. - Previous experience in Incident Management, ServiceCatalogue Management, Service Acceptance, Relationship Management, Business Analysis, and Requirements Definition and Management. *Due to the nature of the project, this role requires more »
Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service … a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. more »
to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Oracle … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a ServiceCatalogue for Oracle Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »
alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions SaaS … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development … skills, flexibility and capacity to meet objectives. Working in collaboration with the Service Management team, develop and maintain a ServiceCatalogue for SaaS Service with aligned service standards (KPI/SLAs). Ensure capability is in place to deliver against commitments more »
manage infrastructure as code, ensuring consistency and efficiency in deployment processes. Implement and manage hosting and orchestration solutions using Docker, Fargate, ServiceCatalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer). Utilize Consul for more »
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Curo Services
Job Title - Service Management Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of the … well as being able to take stock and document current processes, and support in change management. The key deliverable is a ServiceCatalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The Service Management Lead, in Finance Shared more »
City of London, London, United Kingdom Hybrid / WFH Options
AWD online
IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. … We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP to help grow and develop the companys client base. … towards a target account plans, on-going management ITIL : Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) Multitask/Organisation : Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »
Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role … client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control … in workflow mapping, process modelling and process design in the back office service delivery space, with experience of configuring ITSM tools to catalogue, publish and fulfil service offerings. more »
SQL, Windows, VPN, SharePoint, Exchange, CCIA, MCSA, Cisco, CCNA, MSP Are you a dedicated IT professional with a passion for delivering exceptional customer service? Join our client's team who are a leading Managed Service Provider (MSP), as an IT project engineer. In this pivotal role … and recommendations. Communication with customers as required: keeping them informed of incident progress notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within … specific knowledge of the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the servicecatalogue and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses more »
Middlesbrough, United Kingdom Hybrid / WFH Options
Tees Esk and Wear Valleys NHS Foundation Trust
wide range of tools and techniques to deliver value to stakeholders. We aim to: Help the Trust commission solutions to our servicecatalogue that meet our Customer's needs, are compliant and offer value for money Help service developments and projects perform better by eliciting … the Business Analysis role is to clearly elicit, define and document stakeholder requirements, alongside all members of the organisation and co- production with Service Users and Carers. Analyse, evaluate, and document business processes; identifying alternative solutions including including assessment of process feasibility and articulation of process requirements. Analyse … able to seek advice/support accordingly Desirable Understanding of mental health and/or learning disability issues and services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »
opportunity for BMC Remedy Consultants a Market leading consultancy The Role: Configuring all Remedy Service Level Management scenarios Developing ServiceCatalogue improvements within a Digital Workplace Configuring Remedy workflows to support process improvements. Remedy development and administration Remedy API integration Configuring SLAs within Remedy The … Person: • Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows • Experience in translating high level process requirements into detailed process implementations within Remedy • Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments • Ability to apply product fixes … and configuration changes to support the business processes • Strong requirements gathering and presentation skills • Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management MUST be SC cleared or be eligible for clearance more »
SOC metrics are in line with Legal & General’s risk appetite Acting as the primary interface between Legal and General and the SOC service providers and ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve … industry activity and methodology, to help ensure Legal & General’s key assets are protected Regularly reviewing, revising and re-defining SOC servicecatalogue and the associated technologies, processes, talent (people) and data requirements to ensure it meets the continually evolving threat and business landscapes Managing, motivating and …/16-8) You'll also have experience in leading security operational meetings with key internal and external stakeholders and managing relationship with service providers Any Information Security and/or Information Technology industry certifications (CISSP, CISM or equivalent) would be a huge plus Additional Information When you more »
hours are 37 hours per week. Responsibilities: - Support the Network Infrastructure Manager in the delivery of IT network services strategy to the published service level agreement. - Investigate technically complex IT issues (incidents) raised to the service desk and escalated by the second/third line support … and robustly on behalf of MFT and its customers. - Maintain the Network Infrastructure Team's issue resolution targets and call updates to the service desk software. - Actively partake in an even share of the IT on call rota. - Daily organisation of own … Network Infrastructure tasks - Assist in updating and maintaining relevant inventories and CMDB (configuration management database). - Maintain the Trust's IT ServiceCatalogue of clinical and non-clinical systems including maintenance costs, SLA information, primary contact information and general support information. - Assist in implementing automation strategies to more »
IAM and Security then this could be the ideal next move for you! What you’ll be doing Maintaining the IAM ServiceCatalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards … delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we’re looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API’s and JSON Someone that isn’t afraid to ask questions if they are unsure more »
role of owner for one or more P3M services for the organisation Lead on the development and socialisation of the PMO servicecatalogue for the Business Unit Support the wider team in a mentoring capacity Undertake such other reasonable duties, commensurate with the job holder’s experience … within a busy PMO or Project Delivery environment Experience mentoring other team members Working knowledge of Microsoft Power Platform applications to support PMO service enhancement Preferably an appropriate P3M qualification (P3O, APM, MoP, MSP, Prince2 etc.). more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
EMBL-EBI is embarking on a transformative mission to enhance its IT services through the implementation of the IT Service Management (ITSM) framework using the ServiceNow platform. We are currently seeking an enthusiastic and motivated individual to join our implementation team, actively participating in the green-field deployment … This initiative involves the utilisation of ITIL best practices, aiming to optimise IT services through automation, standardisation, and the introduction of transparency in service quality. As a ServiceNow developer at EMBL-EBI, you will play a crucial role in the development, design, and support of technical solutions on … and technology. Assist in the design, configuration, customisation, development, and testing of ServiceNow applications, specifically focused on ITSM, integrations, Employee Center, workspaces. Build ServiceCatalog items as per stakeholder requirements. Build logic using Workflows and Flow designers. You have Overarching understanding of ServiceNow Enterprise product suite, with in more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
that improves infrastructure resilience, security, and cost optimisation Supporting your team in dealing with operational issues such as availability, performance, and scalability Influencing Service Level Objectives, Non-Functional Requirements, and infrastructure requirements Highlighting deviations from technology standards to the TDA (Technical Design … Authority) Ensuring that the Service Level Objectives in your area are met Helping to develop and promote the SRE servicecatalogue Ensuring the best security practices are followed Supporting and developing junior members of the team Capturing the SLIs and mapping them to the appropriate more »
Employment Type: Permanent, Part Time, Work From Home