IT Service Desk Technician
Sheffield, United Kingdom
Sheffield Teaching Hospitals NHS Foundation Trust
Job summary An opportunity has arisen for two IT Service Desk Technicians to work in conjunction with the Trust's existing support teams to provide a 24 hours Service Desk cover, 7 days per week and 365 days a year, on site and on a rota … technical support for all our services with the knowledge and skills to provide first-time-fix call resolution Recording, triaging and classification of Incidents & Service Requests using the ITIL incident management process Management of High Severity Support Incidents and communication with end users relating to the availability of the … live service Desktop support and troubleshooting Liaising with 3rd party vendors and on-call teams to escalate and resolve incidents Hardware and software installations Supporting mobile devices (such as Mobile phones, tablets and laptops) Participate in projects as required These vacancies are advertised on a permanent and full time more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
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