1 to 3 of 3 Service Management Jobs in Cornwall

Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset … and Configuration process that underpins the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality … by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College more »

The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. Role Main duties will include … As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and FM related issues, whilst completing your vocational qualification. The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with users more »

employees with IT issues, including creation of support tickets, assigning tickets, responding to contact from end users, and updating/maintaining documentation within specific service level agreements (SLA’s). Role One of your main responsibilities will be to act a point of contact for the Technology Operations & Offline … team, responding to calls, emails and assisting with 1st line tickets from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool. These may include: password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes. You more »