1 to 25 of 25 Service Management Jobs in the East Midlands

Job summary We are looking for a talented Service Management Practitioner to join the Systems, Applications and Reporting team within the Business Intelligence function, Data & Systems; someone who has a drive and passion in delivering an exemplar service. We are seeking a dedicated and skilled Service Management Practitioner to join our dynamic team and help us achieve our mission. Main duties of the job The Service Management Practitioner is responsible for managing the daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping … to ensure that the service desk is constantly developing and improving. The Service Management Practitioner is responsible for overseeing the day-to-day activities of Service Desk operations to ensure users and business teams receive the support they require. The Service Management Practitioner monitors more »

for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle problem management within the … for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in a controlled manner. Additionally, the role involves identifying, logging, and managing problems … from happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and more »

culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery … policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed early … if receive lots of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and delivery staff who are more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »

based on-site. Ideally you will have a background in IT infrastructure (Servers/Networking) and have 2+ years’ experience in a similar IT management role. In addition to traditional Microsoft stack applications and hardware, you will also be responsible for bespoke diagnostic equipment. The client is re-insourcing … put a plan in place to decouple some or all services from the MSP and recruit an IT support analyst. Key responsibilities include leadership & management, infrastructure management, service management, project management, security & compliance, vendor management, support & maintenance, and innovation & improvement. Technical skills sought with … Server management, networking, end user computing, M365 and Azure. Salary is circa £50-55,000. Plus benefits package, including 24 days holiday. Lots more information on application. Apply now to progress more »

Position: Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service … unique opportunity to contribute to a cause while leveraging your expertise in ITIL and JIRA. Key Responsibilities: Lead and manage a team of 4 Service Desk Analysts. Oversee daily operations of the service desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices … to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user experience. Requirements: Proven experience as a Service Desk Manager or similar role. Strong knowledge more »

Job summary Facilities Directorate have a vacancy to provide accurate, efficient and effective Service Desk and Administration support to Northampton General Hospital NHS Trust, the wider customer population and associated supplier. Where possible, providing our customers with first line technical advice through the use of remote support tools. Areas … of focus within the Directorate include, but not limited to, the Estates Service Desk via a Computer Aided Facilities System (CAFM), administrative services in support of Estates and Facilities Contract Management alongside general administrative support. Main duties of the job Vacancy to provide effective, accurate, efficient and direct … customer service for the Estates and Facilities Service Desk and it's wide range of customers, via the telephone and other available electronic means. To act as the interface between the services and the customers providing excellent customer care, guidance and advice, and deploying services as and when more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Job summary An exciting opportunity has arisen for a dedicated pharmacist post to lead, manage and deliver the pharmacy service for clinical trials at NUH. Your focus will be on a wide range of clinical specialities (outside of cancer), working as part of the established pharmacy clinical service … in close liaison with the clinicians and research teams . The post holder will also contribute to the delivery of a specialist clinical pharmacy service to NUH patients. This role will support the Principal Pharmacist R&I in the development of the pharmacy clinical trials service, increasing the … IMPs) advanced therapy investigational products (ATIMPs) and non - investigational medicinal products (NIMPs). To contribute to the delivery of a high quality clinical pharmacy service The post holder will have regular service commitments between QMC and City Campuses. There is an expectation of close working as required with more »

7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding … developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible … time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of more »

being part of that growth. IT Support Technician Salary and Benefits £25,000 37.5 hours per week, Monday - Friday 23 days holiday, increasing with service, plus statutory, Life Assurance, Profit related pay Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield IT Support Technician Role Function The IT Support Technician will … support the IT team in providing a comprehensive IT service for the company to enable it to meet its company objectives and business targets. As IT Support Technician, youll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing … usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Candidate Requirements Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/ more »

delivering clear and concise information. Utilize FinOps tooling products to optimize cloud spending and resource management. Collaborate with cross-functional teams, including Finance, Procurement, Service Management, and Technology. Skills, Knowledge & Experience: Proven experience in establishing and embedding FinOps practices. Strong written and verbal communication skills at the Senior … of Azure cloud services and billing semantics. Experience working in regulated environments. Familiarity with the key drivers, concepts, and terminology used by Finance, Procurement, Service Management, and Technology teams. Proven ability to thrive in a fast-paced environment, managing multiple initiatives simultaneously. Please apply if it's of more »

our dynamic IT division. This role will be pivotal in managing the procurement of IT equipment, software, and services, while also overseeing the lifecycle management of IT assets. The ideal candidate will possess a strong background in IT procurement, asset management, and vendor relations. Key Responsibilities: Procurement Management … strategies for IT equipment, software, and services. Engage in negotiations with suppliers to secure cost-effective deals without compromising on quality and compliance. Asset Management: Oversee the entire lifecycle of IT assets, from acquisition to disposal. Ensure accurate tracking and effective management of assets throughout their lifecycle. Vendor … Management: Foster and maintain robust relationships with IT vendors and service providers. Manage contracts and Service Level Agreements (SLAs) to ensure vendors consistently meet or exceed expectations. Compliance and Reporting: Collaborate closely with IT Security & Data Protection teams to ensure all IT procurement activities adhere to internal more »

Achieved an IT computer qualification (ECDL or equivalent). English and maths GCSE (or equivalent) Desirable Degree (or equivalent) in training. Awareness of ITIL Service Management methodology. Experience Essential Experience of 'one to one' and/or Group training delivery. Provision of a support service to end … Protection Analytical and Judgement skill Essential Good analytical and problem solving skills for all aspects of training, access and support. Liaison with customers including management of complaints and potential conflict over limited resources. Desirable Audit experience to evaluate training is appropriate for the client in their workplace. Planning and … such as Wards & Theatres. Other requirements Essential Willing to work at short notice at either campus contrary to designated training schedule. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

the organisation in the use of clinical IT systems. In addition the post holder will also be a member of the Digital Services Product Management Team and will contribute to the account management and on-going support of new and existing clinical IT systems and the associated change … vacancy. Person Specification Training & Qualifications Essential Recognised qualification in training or equivalent experience Achieved an IT computer qualification (ECDL or equivalent). Desirable ITIL Service Management foundation level PRINCE 2 foundation level or equivalent Trained in most NUH IT systems with the ability to demonstrate or extensive experience … Systems used within the Trust. Experience of 'one to one' and Group training delivery. Able to manage and maintain the provision of a support service to end customers. Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs more »

for professional growth and development? The Server Security & Operations Specialist needs to be a proactive and reliable individual to oversee the security and patch management of around 800 servers across the EMEA region. This role includes remote work and coordination with on-site teams as needed. You will be … role requires daily reporting on server security status, focusing on security and operational efficiency. Key Responsibilities: Collaborate with IT teams locally and internationally, using service management tools to: Identify and fix unpatched and insecure servers and endpoints. Generate daily and real-time security status reports for servers. Ensure … the installation of security tools and agents with the support of an asset management system. Suggest efficiency improvements within the Security Operations team. Assist with asset management, including IT equipment and software licences. Participate in special projects, support departmental leadership, and perform other administrative tasks as needed. Key more »

and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required. Multi Disciplined Engineer Ref: V298 Based in Mansfield The role involves: - The … service and maintenance of Intruder Alarms, CCTV, Access Control, Fire Alarm Systems. Assisting with the commissioning of the above systems (on occasions). Ensure that the client is satisfied with the servicing of the system prior to leaving site. Accurate completion of documentation, timesheets, and submission of job reports … through the Companys service management system. Provide a premium service to customers at all times. Always working to safe health and safety practices Inclusion in the Companys out of hours call out rota. Key experience/qualifications: Be able to demonstrate a good technical knowledge of Intruder more »

and that adequate information is captured and recorded as it happens. Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst … IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites. Handling UAT tickets from software releases and working with our development teams to find adequate solutions to UAT failures. The Requirements Experience … Experience solving problems in a technical environment, ideally for internal users and external customers. Experience or exposure to SQL. An understanding of the ITIL Service Desk Framework. If you are looking for an exciting new challenge to join a leading application support team and gain continued development and training more »

support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. more »

all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers and more »

Looking for an IT Apprentice to join our Service Delivery Team. The initial focus will be IT procurement, asset configuration and asset management. Long term upskilling to enable you to provide 1st line IT support. Role Taking ownership of IT hardware requests, ensuring regular, yet appropriate updates are provided … IT asset management. Adhering to policies and procedures. Working closely with other teams IT teams. Liaising with IT hardware suppliers. Assist with Active Directory management in terms of Users, Computers and Security Groups. Assist with Exchange management in terms of Mailboxes & Distribution Lists. Activating and re-allocating sim … vendor certifications in addition to the Level 3 Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and more »

clients team who operate within the healthcare sector. This role will be responsible for coordinating resources to deliver the highest standard of IT infrastructure service to the company and users. Key areas of responsibility include: - Providing infrastructure advice to inform strategic business planning and manage projects. - Work alongside the … Director of Infrastructure to make decisions the architecture of the infrastructure environment. - Provide leadership and management in line with the company values. - Lead on all aspects Infrastructure service delivery. - Plan and manage the delivery of projects. - Act as a key point of contact for the infrastructure users and … effectively communicate issues to internal and external staff. Skills required: - Previous experience within a similar role. - Experience of managing small teams. - Skills within service management in large IT environments. - Understanding of QMS systems i.e. ITIL/ISO 9001 or equivalent. - Good understanding of patching and cyber security measures more »

You will be working on a product which supports the delivery of sexual health services in the UK. This includes building a complete business management system which supports administrative, clinical and service management functions along with additional patient facing technologies including patient kiosks and online systems. You more »

that delivers value and insight for the onward journey into cloud consumption and cost management. You will also interface directly with our Cloud Managed Service Provider, challenging the MSP services and recommendations. In addition, keeping Cloud industry initiatives in focus to benefit from new advancements in Cloud technology. This … of Azure cloud services and billing semantics. Experience working in a regulated environment. Understanding of the key drivers, concepts, and language that Finance, Procurement, Service Management and/or Technology teams use day-to-day. Proven experience of working in a fast-paced environment, managing multiple initiatives in more »

IT Asset Manager Barton-Upon-Humber £50k package + good benefits 5 days on-site every week Do you have IT procurement and asset management experience, and are you seeking a new job in Barton-upon-Humber? Deerfoot IT Recruitment is helping a collaborative company recruit an IT Procurement … and IT Asset Manager, you will be responsible for managing the procurement of IT equipment, software, and services, as well as overseeing the lifecycle management of IT assets. In your first few weeks in this IT Procurement and IT Asset Manager role, you can expect to: Develop and implement … deals while ensuring quality and compliance with company standards Oversee the entire lifecycle of IT assets from acquisition to disposal Ensure accurate tracking and management of assets. To apply for this IT Procurement & IT Asset Manager role, your soft skills, expertise and experience should include: Excellent negotiation and vendor more »