1 to 2 of 2 Service Management Jobs in North Wales

Working Hours: Monday to Fariday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building strong … setting up new users and resolving outages Ensure all support tickets are properly documented using the OES CRM system Maintain a high level of service for all support queries, adhering to service management principles Provide guidance, training, and advice to users on the correct use of equipment … Microsoft-based operating systems, with an emphasis on Microsoft Cloud solutions Microsoft 365: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID (Azure AD) Modern Management Technologies: Intune, Windows Autopilot, Enterprise Mobility Networking: Routers, Firewalls, Switches, and general troubleshooting Minimum of 3 years in 1st/2nd Line IT Support more »

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: OES (part of Flotek Group) is a leading IT service provider based in North Wales, delivering exceptional IT and communication technology solutions to small and medium businesses. Our customer-first approach emphasizes building strong … setting up new users and resolving outages Ensure all support tickets are properly documented using the OES CRM system Maintain a high level of service for all support queries, adhering to service management principles Provide guidance, training, and advice to users on the correct use of equipment … Microsoft-based operating systems, with an emphasis on Microsoft Cloud solutions Microsoft 365: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID (Azure AD) Modern Management Technologies: Intune, Windows Autopilot, Enterprise Mobility Networking: Routers, Firewalls, Switches, and general troubleshooting Minimum of 3 years in 1st/2nd Line IT Support more »