We are looking for a friendly and enthusiastic Application SupportAnalyst to join our support team during an exciting period of growth. This is a challenging and varied role supporting our global client base including some of the largest organisations in the world. We pride ourselves on … building excellent working relationships with our clients and want every client to be an advocate for our software. You will work closely with our Support Manager, customers, colleagues, and partners to maintain the high standards of support our clients have come to expect. If you have a flare … fast learner, this is a fantastic opportunity to join a growing and talented team. Your responsibilities will include: Responding to customer queries through our support portal Collaborating with our internal Development and Consultancy teams Championing customer priorities and driving incidents to closure Producing high-quality documentation and knowledge base more »
I am on the lookout for a driven, motivated, and ambitious IT SupportAnalyst on behalf of one of our clients based in Glasgow City Centre who wants to work 37.5 hours per week in role where you will learn in abundance in exchange for a salary up more »
I am on the lookout for a driven, motivated, and ambitious IT SupportAnalyst on behalf of one of our clients based in Glasgow City Centre who wants to work 37.5 hours per week in role where you will learn in abundance in exchange for a salary up more »
Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System SupportAnalyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure … team and use their own initiative where required, resolving customer issues in a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in line with agreed customer SLAs. Recording of solutions to client issues through our service desk ticketing systems more »
