Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Volkswagen Financial Services (UK) LTD
as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trendanalysis across the business. This is a key area for us as the work the team does helps drive and … develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story. If you are studying a Business or Numerate related degree, enjoying reporting and want … data (don't worry, we'll give you training on these systems when you join) You will be involved with continuous root cause and trendanalysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement which can ultimately enhance more »
non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trendanalysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture more »
Swindon, England, United Kingdom Hybrid / WFH Options
KBR, Inc
ILS projects. Responsibilities Conduct detailed analytic studies to ensure compliance with AR&M and supportability requirements. Deliver ILS project outputs, including AR&M, Supportability Analysis, Through Life Costing, Technical Publications, Training Development, and Codification, within specified timelines and budget constraints. Develop and manage Integrated Logistic Support Plans (ILSP) and … and report writing activities. Plan ILS projects to ensure timely delivery and adherence to budgetary constraints. Carry out Reliability and Maintainability (R&M) modeling, trendanalysis, and support the development of ARM Cases. Perform Supportability Analysis, including FMECA, RCM, MTA, and LORA, to aid in the development … qualification (Degree or HND) in an engineering discipline. Formal training in the management of ILS for UK Defence Programmes. Formal training in AR&M Analysis and Supportability Analysis and/or Whole Life Cost/Life Cycle Cost Analysis. In-depth knowledge of ILS defense standards, particularly Def more »
that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective feedback to resolve the issues . Provide sufficient detailed analysis and escalate to a higher level to enable issue and … trendanalysis to provide information for warranty cost reduction activities. Job Duties: Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues. Ensure that analysis data is reported to Head of Engineering within agreed time scales in customer specific format … as required. Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier. Provide technical support to all internal departments to maintain and improve product quality Communicate fault and liability information to the relevant internal management in more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
with the ability to create a positive working environmentFluent written and spoken EnglishExperienceExperience managing an IT Support or Application Support teamExtensive experience in Reporting, TrendAnalysis, Problem and Change ManagementExperience training end users and stakeholders on how to use bespoke applicationsExperience in documenting fixes for recurring incidents and more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
troubleshoot calls and resolution of complex problems Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trendanalysis Key working relationships: · Application Support Team · Testing & Development Team · Business Analysts & Project Managers · Customer Services and Sales Teams ✅ Expected experience & skills: Sound more »
Service Management tool. Experience of integrating Service Management tools with other platforms (e.g. Sharepoint) to support continuous improvement. IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as ‘first time fix’, trendanalysis). Experience of hardware and software refresh initiatives, including provisioning of end … user devices. Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM). Problem Management (including Root Cause Analysis). ITIL Foundation certification (v3/v4). What you'll get in return With a salary of up to £33,500, and a generous benefits package more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
prevent recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trendanalysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trendanalysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and professional policies and procedures more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trendanalysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and professional policies and procedures more »
are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. Performing trendanalysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. more »
Basingstoke, England, United Kingdom Hybrid / WFH Options
Matrix
procedural documentation (e.g. architecture, configuration and setup) • Design appropriate metrics for reporting on key performance and quality indicators, • particularly in terms of in-depth trendanalysis • Ongoing self-led training and development – Learn about the latest public Cloud products and services and increase your knowledge. Skills Innovation should more »
Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail is established, and trendanalysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
Glenrothes, Fife, Scotland, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
possess strong analytical skills and be proficient in statistical modeling and S&OP processes. Key attributes include: Proven track record in demand forecasting, market trendanalysis, and managing product lifecycles. Strong problem-solving abilities, proficiency in managing MAPE and BIAS metrics, and advanced Excel and ERP systems. Excellent more »
a Principal Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent discipline more »
Harlow, England, United Kingdom Hybrid / WFH Options
Matchtech
Solution Manager, BI, Java, SQL Database, and SAP MAX Database. Assess and enhance operational quality within the SAP Basis area. Engage in effective error trendanalysis and problem management to improve system reliability. Work in the SAP Basis team and provide technical and operational expertise Provide support for more »
Stockport, England, United Kingdom Hybrid / WFH Options
NHS Property Services Ltd
are kept up to date. Provide regular reporting to other members of the Facilities Management Helpdesk function and wider NHSPS management team to support trendanalysis, performance management and operational improvement. Support the complaints investigation process and where appropriate take ownership of escalations. Escalating to Operational Management where more »
meetings with customers, including delivery of technical presentations and participation in engineering and commercial discussions. Development of standardised documentation packs for proposal use and trendanalysis to assist in directing future company product development activities. Essential skills, experience and knowledge requirements: BSc or BEng in Mechanical or Electrical more »
customer needs. Ensure stock accuracy and minimise losses through error investigation and resolution. Assist onsite Management in customer reviews and provide inventory reports. Use trendanalysis to identify and address potential loss areas. Encourage staff involvement in process improvement and teamwork. Build relationships with customers to understand business more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
risks as well as identify, describe, and estimate the risks affecting the business Oversight and management of incident recording and reporting, closure approvals and trendanalysis Gathering and use of other relevant intelligence to support the validation and challenge of risk assessments and operation of controls Draw upon more »
Swanley, Kent, South East, United Kingdom Hybrid / WFH Options
Better Staff Recruitment
payment of important supplier invoices Providing management information to the leadership team concerning the amount spent by supplier and by product and then building trendanalysis to show top spending areas and opportunities for savings Skills & Experience 2/3 years work experience in the private (for profit more »