triaged to the appropriate third level support/development groupITIL service management experience and ITIL certification to a minimum of foundation levelExperience with Windows7, Windows 10, SCCM, Office 2013/2016, Active Directory, Group Policy, Antivirus, Desktop and Laptop HardwareUnderstanding of the Software more »
seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds … staff purchase hardware and software. Flexible to travel and should have Driving License Assesses functional needs determine specifications for purchases; Orders computer supplies. Windows7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting At more »
seamlessly with multiple systems including network drives and all business productivity applications Troubleshoot application issues ,Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, Printer setup, Resolve printer issues Work independently troubleshoot all support requests and follow escalation policies Responsible for computer hardware builds … staff purchase hardware and software Flexible to travel and should have Driving License Assesses functional needs determine specifications for purchases; Orders computer supplies Windows7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365/Adobe/Skype/MS Teams troubleshooting Experience more »
