Market Harborough, Leicestershire, United Kingdom Hybrid / WFH Options
Ortolan group
requests cannot be resolved, escalating issues to the development team with appropriate information about each issue. Recording and analysing support usage details using our FreshDesk software Creating and contributing to procedures for handling recurring support requests Monitoring and reviewing technical support performance to identify areas for improvement Sending software updates more »
DevOps Platform. Scripting Languages Powershell: Ability to write scripts. Understand Yaml and JSON structure and ability to read Ticketing Systems Experience with systems like Freshdesk, Jira, Maximo, or similar. Deployment Management Need to manage production deployments, Hotfixes and Project Roll-outs Deployment Tools: Familiarity with tools such as Octopus, Jenkins more »
Manchester, England, United Kingdom Hybrid / WFH Options
Lorien
CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits: Salary £60,000 Company more »
