4 Genesys Jobs with Hybrid or WFH Options

Solution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of … Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements … industry best practices, and scalability. system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. and customize Genesys software components, modules, and features to meet specific business requirements and use cases. with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration more »

Contact Centre Solution Architect 6 week contract role Fully remote £750 per day inside IR35 As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of … Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and … scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring more »

contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. Proficiency in more »

Knowledge of Wallboard- 2ring. Knowledge of Outbound Dialer- Acqueon. Experience with call logging. Experience with Voice Recording Vebra, BiB SIP trunking. Any experience on Genesys Contact Centre will be a huge plus. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages more »