SLA Jobs in the South West

Service Level Agreement (SLA)
England > South West

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 146 135 174
Rank change year-on-year -11 +39 +21
Permanent jobs citing SLA 165 139 161
As % of all permanent jobs advertised in the South West 1.65% 2.10% 1.91%
As % of the Quality Assurance & Compliance category 13.38% 11.57% 11.49%
Number of salaries quoted 148 102 88
10th Percentile £26,250 £24,500 £22,940
25th Percentile £26,500 £28,125 £25,875
Median annual salary (50th Percentile) £37,500 £37,418 £32,500
Median % change year-on-year +0.22% +15.13% -8.45%
75th Percentile £53,337 £52,500 £47,500
90th Percentile £62,500 £59,750 £57,875
England median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
South West

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,233 1,201 1,401
As % of all permanent jobs advertised in the South West 12.34% 18.16% 16.61%
Number of salaries quoted 804 642 857
10th Percentile £26,250 £27,500 £31,250
25th Percentile £33,094 £38,452 £38,500
Median annual salary (50th Percentile) £50,000 £54,000 £50,000
Median % change year-on-year -7.41% +8.00% +11.11%
75th Percentile £68,750 £67,500 £65,000
90th Percentile £81,250 £77,500 £81,750
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Salary Trend in the South West

3-month moving average salary quoted in jobs citing SLA in the South West.

Salary trend for SLA in the South West

SLA
Salary Histogram in the South West

Salary distribution for jobs citing SLA in the South West over the 6 months to 2 June 2024.

Salary histogram for SLA in the South West

SLA
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the South West region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Somerset +4 34 £36,919 +5.48% 5
Devon +12 33 £52,396 +40.03% 4
Wiltshire -6 33 £27,500 -31.25% 5
Gloucestershire -21 28 £55,000 +4.76% 7
Dorset -18 14 £35,000 +16.67%
Bristol -21 14 £37,500 -21.05% 14
Cornwall -7 8 - -
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (17.58%) Microsoft Exchange
2 4 (2.42%) Confluence
3 2 (1.21%) SharePoint
4 1 (0.61%) OpenEdge
Applications
1 14 (8.48%) Microsoft Office
2 2 (1.21%) Microsoft PowerPoint
3 1 (0.61%) Microsoft Excel
Business Applications
1 1 (0.61%) Dynamics NAV
1 1 (0.61%) Maximo
Cloud Services
1 39 (23.64%) Microsoft 365
2 30 (18.18%) Azure
3 8 (4.85%) AWS
3 8 (4.85%) SaaS
4 7 (4.24%) Entra ID
5 4 (2.42%) GCP
6 2 (1.21%) Amazon SQS
6 2 (1.21%) AWS Lambda
6 2 (1.21%) GitHub
6 2 (1.21%) GitHub Actions
6 2 (1.21%) OneDrive
6 2 (1.21%) Serverless
7 1 (0.61%) Adobe Creative Cloud
7 1 (0.61%) IaaS
7 1 (0.61%) Nutanix
7 1 (0.61%) WhatsApp
Communications & Networking
1 17 (10.30%) DNS
1 17 (10.30%) LAN
2 14 (8.48%) VPN
3 13 (7.88%) Firewall
3 13 (7.88%) SAN
3 13 (7.88%) Wireless
4 12 (7.27%) TCP/IP
5 11 (6.67%) DHCP
5 11 (6.67%) WAN
6 8 (4.85%) Remote Desktop
7 5 (3.03%) VSAT
8 2 (1.21%) Wi-Fi
9 1 (0.61%) NAS
9 1 (0.61%) SD-WAN
9 1 (0.61%) Unified Communications
9 1 (0.61%) VoIP
Database & Business Intelligence
1 8 (4.85%) Amazon RDS
2 5 (3.03%) RDBMS
2 5 (3.03%) Relational Database
3 3 (1.82%) SQL Server
4 2 (1.21%) MongoDB
4 2 (1.21%) Oracle Database
5 1 (0.61%) MySQL
5 1 (0.61%) Tableau
Development Applications
1 7 (4.24%) JIRA
2 2 (1.21%) CircleCI
2 2 (1.21%) GitLab
2 2 (1.21%) Jenkins
2 2 (1.21%) Oracle Forms
General
1 79 (47.88%) Social Skills
2 41 (24.85%) Organisational Skills
3 23 (13.94%) Finance
4 22 (13.33%) Fire and Rescue
5 17 (10.30%) Retail
6 10 (6.06%) Analytical Skills
7 9 (5.45%) Law
7 9 (5.45%) Telecoms
8 8 (4.85%) Manufacturing
9 7 (4.24%) Inclusion and Diversity
10 6 (3.64%) Legal
11 5 (3.03%) French Language
11 5 (3.03%) Portuguese Language
12 2 (1.21%) Banking
12 2 (1.21%) Military
12 2 (1.21%) Public Sector
13 1 (0.61%) Presentation Skills
Job Titles
1 27 (16.36%) IT Support
2 26 (15.76%) Support Engineer
3 21 (12.73%) Analyst
4 17 (10.30%) IT Engineer
5 15 (9.09%) Service Manager
6 13 (7.88%) Infrastructure Engineer
7 12 (7.27%) Business Manager
7 12 (7.27%) Business Relationship Manager
7 12 (7.27%) Lead
7 12 (7.27%) Relationships Manager
7 12 (7.27%) Senior
8 11 (6.67%) IT Manager
9 10 (6.06%) Support Analyst
10 9 (5.45%) IT Support Engineer
11 8 (4.85%) Coordinator
11 8 (4.85%) Lead Infrastructure Engineer
11 8 (4.85%) Senior Manager
11 8 (4.85%) Senior Service Manager
11 8 (4.85%) Technical Manager
11 8 (4.85%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 2 (1.21%) EDI
1 2 (1.21%) RESTful
1 2 (1.21%) SOAP
2 1 (0.61%) CSS
Miscellaneous
1 16 (9.70%) Management Information System
2 12 (7.27%) Clustering
3 6 (3.64%) Data Centre
3 6 (3.64%) Operational Technology
3 6 (3.64%) Replication
3 6 (3.64%) Self-Motivation
4 5 (3.03%) CMDB
4 5 (3.03%) Driving Licence
4 5 (3.03%) Enterprise Software
5 2 (1.21%) Onboarding
6 1 (0.61%) Analytical Mindset
6 1 (0.61%) Apple TV
6 1 (0.61%) Data Protection Act
6 1 (0.61%) Life Science
6 1 (0.61%) Low-Code
6 1 (0.61%) PropTech
6 1 (0.61%) Renewable Energy
6 1 (0.61%) Security Operations Centre
6 1 (0.61%) Smartphone
Operating Systems
1 55 (33.33%) Windows
2 27 (16.36%) Windows Server
3 13 (7.88%) AIX
4 12 (7.27%) Linux
5 6 (3.64%) Windows 10
5 6 (3.64%) Windows Server 2012
6 5 (3.03%) Unix
7 4 (2.42%) Apple iOS
8 2 (1.21%) Windows 7
8 2 (1.21%) Windows Server 2008
8 2 (1.21%) Windows XP
9 1 (0.61%) Windows Server 2019
Processes & Methodologies
1 66 (40.00%) Customer Service
2 60 (36.36%) ITIL
3 43 (26.06%) Service Delivery
4 39 (23.64%) Continuous Improvement
5 29 (17.58%) Service Management
6 26 (15.76%) Problem-Solving
7 23 (13.94%) Infrastructure Engineering
8 22 (13.33%) Change Management
8 22 (13.33%) Line Management
9 21 (12.73%) Process Improvement
10 20 (12.12%) Incident Management
11 19 (11.52%) Project Management
12 18 (10.91%) Problem Management
13 14 (8.48%) Customer Requirements
14 12 (7.27%) Digital Transformation Strategy
14 12 (7.27%) Mentoring
15 10 (6.06%) Mobile Device Management
15 10 (6.06%) Observability
15 10 (6.06%) Risk Register
16 9 (5.45%) Ticket Management
Programming Languages
1 20 (12.12%) SQL
2 7 (4.24%) Java
3 3 (1.82%) JavaScript
4 2 (1.21%) PHP
5 1 (0.61%) Progress 4GL
Qualifications
1 34 (20.61%) Security Cleared
2 25 (15.15%) Degree
3 19 (11.52%) ITIL Certification
4 18 (10.91%) SC Cleared
5 11 (6.67%) Microsoft Certification
6 8 (4.85%) ITIL Foundation Certificate
7 4 (2.42%) Computer Science Degree
8 3 (1.82%) DV Cleared
8 3 (1.82%) MCSE
9 1 (0.61%) A+ Certification
9 1 (0.61%) CISSP
9 1 (0.61%) CompTIA CySA+
9 1 (0.61%) Master's Degree
Quality Assurance & Compliance
1 6 (3.64%) ISO/IEC 27001
2 3 (1.82%) QA
3 2 (1.21%) GDPR
4 1 (0.61%) NIST
4 1 (0.61%) PCI DSS
4 1 (0.61%) PMO
System Software
1 48 (29.09%) Active Directory
2 31 (18.79%) VMware Infrastructure
3 5 (3.03%) Hyper-V
4 4 (2.42%) VMware Workstation
4 4 (2.42%) XenApp
4 4 (2.42%) XenDesktop
Systems Management
1 12 (7.27%) Backup Exec
1 12 (7.27%) NetBackup
2 11 (6.67%) Microsoft Intune
3 6 (3.64%) WSUS
4 4 (2.42%) SCCM
5 2 (1.21%) Terraform
6 1 (0.61%) CASB
6 1 (0.61%) FortiGate
Vendors
1 63 (38.18%) Microsoft
2 31 (18.79%) VMware
3 15 (9.09%) Citrix
3 15 (9.09%) NetApp
4 14 (8.48%) Oracle
4 14 (8.48%) ServiceNow
5 13 (7.88%) Hitachi
6 12 (7.27%) Snow
6 12 (7.27%) Veritas
7 10 (6.06%) IBM
8 8 (4.85%) Cisco
8 8 (4.85%) HP
9 7 (4.24%) Dell
10 6 (3.64%) Aderant
10 6 (3.64%) Google
10 6 (3.64%) iManage
11 5 (3.03%) AppDynamics
11 5 (3.03%) Sophos
11 5 (3.03%) Veeam
12 4 (2.42%) Symantec