2nd Line Support Jobs in the West Midlands

Second Line Support
England > West Midlands

The median Second Line Support salary in the West Midlands is £29,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 200 200 269
Rank change year-on-year 0 +69 -72
Permanent jobs requiring a 2nd Line Support 63 53 39
As % of all permanent jobs advertised in the West Midlands 0.73% 0.92% 0.50%
As % of the Job Titles category 0.78% 1.02% 0.53%
Number of salaries quoted 54 45 28
10th Percentile £26,000 £23,000 £20,500
25th Percentile £26,750 £24,000 £21,250
Median annual salary (50th Percentile) £29,500 £27,500 £26,000
Median % change year-on-year +7.27% +5.77% -5.45%
75th Percentile £31,000 £33,000 £28,750
90th Percentile £36,350 £34,050 £34,002
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,050 5,197 7,395
% of permanent jobs with a recognized job title 93.91% 89.93% 94.70%
Number of salaries quoted 5,794 3,200 4,854
10th Percentile £26,500 £30,000 £29,256
25th Percentile £35,000 £38,750 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

2nd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the West Midlands.

Salary trend for 2nd Line Support in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing 2nd Line Support in the West Midlands over the 6 months to 12 June 2024.

Salary histogram for 2nd Line Support in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -19 20 £29,500 +5.36% 2
Staffordshire -34 15 £30,000 +20.00% 1
Warwickshire +20 9 £29,500 -21.33% 1
Wolverhampton +18 4 £34,500 +25.45%
Worcestershire - 3 £30,000 -
Solihull 0 2 £27,000 - 1
Dudley 0 1 £27,500 -13.39%
Sutton Coldfield - 1 £27,000 -
Brierley Hill - 1 £33,500 -
Shropshire - 1 £27,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 12 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 39 (61.90%) Microsoft
2 37 (58.73%) Windows
3 35 (55.56%) Active Directory
4 34 (53.97%) Microsoft 365
5 33 (52.38%) Social Skills
6 19 (30.16%) Windows 10
7 18 (28.57%) Microsoft Exchange
7 18 (28.57%) Windows Server
7 18 (28.57%) Azure
8 17 (26.98%) Customer Service
9 16 (25.40%) Entra ID
10 15 (23.81%) Microsoft Intune
11 14 (22.22%) Problem-Solving
12 13 (20.63%) VMware
13 12 (19.05%) Law
13 12 (19.05%) Microsoft Office
14 10 (15.87%) Firewall
15 9 (14.29%) Azure Sentinel
16 8 (12.70%) Documentation Skills
16 8 (12.70%) DNS
16 8 (12.70%) Windows Server 2012
16 8 (12.70%) Veeam
16 8 (12.70%) VMware Infrastructure
16 8 (12.70%) SCCM
17 7 (11.11%) Video Conferencing
17 7 (11.11%) SC Cleared
17 7 (11.11%) Security Cleared
17 7 (11.11%) Android
17 7 (11.11%) Apple iOS
17 7 (11.11%) Cybersecurity

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (28.57%) Microsoft Exchange
2 5 (7.94%) SharePoint
3 4 (6.35%) Skype for Business
Applications
1 12 (19.05%) Microsoft Office
Business Applications
1 4 (6.35%) Dynamics CRM
1 4 (6.35%) Dynamics NAV
2 1 (1.59%) Dynamics AX
Cloud Services
1 34 (53.97%) Microsoft 365
2 18 (28.57%) Azure
3 16 (25.40%) Entra ID
4 9 (14.29%) Azure Sentinel
5 5 (7.94%) Dynamics 365
6 4 (6.35%) OneDrive
6 4 (6.35%) Power Platform
7 3 (4.76%) Google Workspace
Communications & Networking
1 10 (15.87%) Firewall
2 8 (12.70%) DNS
3 7 (11.11%) DHCP
3 7 (11.11%) TCP/IP
4 5 (7.94%) PBX
4 5 (7.94%) WAN
5 4 (6.35%) Ethernet
5 4 (6.35%) Skype
5 4 (6.35%) VLAN
5 4 (6.35%) Wi-Fi
6 3 (4.76%) LAN
6 3 (4.76%) SMTP
6 3 (4.76%) VPN
7 2 (3.17%) MPLS
8 1 (1.59%) ADSL
8 1 (1.59%) Internet
8 1 (1.59%) IPsec
8 1 (1.59%) Remote Desktop
8 1 (1.59%) Wireless
General
1 33 (52.38%) Social Skills
2 12 (19.05%) Law
3 8 (12.70%) Documentation Skills
4 7 (11.11%) Analytical Skills
4 7 (11.11%) Manufacturing
5 5 (7.94%) Inclusion and Diversity
6 4 (6.35%) Telecoms
7 2 (3.17%) Digital Healthcare
7 2 (3.17%) Legal
8 1 (1.59%) Finance
Libraries, Frameworks & Software Standards
1 6 (9.52%) .NET
Miscellaneous
1 7 (11.11%) Video Conferencing
2 6 (9.52%) Security Operations Centre
3 5 (7.94%) Replication
3 5 (7.94%) Self-Motivation
4 4 (6.35%) Driving Licence
4 4 (6.35%) Virtual Team
5 3 (4.76%) Clustering
5 3 (4.76%) iPad
5 3 (4.76%) iPhone
6 2 (3.17%) BYOD
6 2 (3.17%) IoT
7 1 (1.59%) Management Information System
7 1 (1.59%) Onboarding
7 1 (1.59%) Team-Oriented Environment
Operating Systems
1 37 (58.73%) Windows
2 19 (30.16%) Windows 10
3 18 (28.57%) Windows Server
4 8 (12.70%) Windows Server 2012
5 7 (11.11%) Android
5 7 (11.11%) Apple iOS
6 6 (9.52%) Linux
7 5 (7.94%) CentOS
7 5 (7.94%) Mac OS
8 3 (4.76%) Windows Server 2016
8 3 (4.76%) Windows Server 2019
9 2 (3.17%) Windows 7
10 1 (1.59%) Windows 8
Processes & Methodologies
1 17 (26.98%) Customer Service
2 14 (22.22%) Problem-Solving
3 7 (11.11%) Cybersecurity
4 6 (9.52%) Security Operations
5 5 (7.94%) ITIL
5 5 (7.94%) Root Cause Analysis
5 5 (7.94%) Service Management
6 4 (6.35%) Continuous Improvement
6 4 (6.35%) CRM
6 4 (6.35%) ERP
6 4 (6.35%) Inventory Management
6 4 (6.35%) Stakeholder Management
6 4 (6.35%) Time Management
7 2 (3.17%) Logistics
8 1 (1.59%) Computer Science
8 1 (1.59%) Critical Thinking
8 1 (1.59%) Issue Tracking
8 1 (1.59%) ITSM
8 1 (1.59%) Network Management
8 1 (1.59%) Software Deployment
Programming Languages
1 7 (11.11%) SQL
2 4 (6.35%) PowerShell
Qualifications
1 7 (11.11%) SC Cleared
1 7 (11.11%) Security Cleared
2 6 (9.52%) Degree
3 3 (4.76%) DBS Check
Quality Assurance & Compliance
1 1 (1.59%) SLA
System Software
1 35 (55.56%) Active Directory
2 8 (12.70%) VMware Infrastructure
3 5 (7.94%) Hyper-V
3 5 (7.94%) VMware ESXi
3 5 (7.94%) VMware Workstation
Systems Management
1 15 (23.81%) Microsoft Intune
2 8 (12.70%) SCCM
3 3 (4.76%) Autotask
3 3 (4.76%) Failover Clustering
3 3 (4.76%) Jamf Pro
4 1 (1.59%) FortiGate
Vendors
1 39 (61.90%) Microsoft
2 13 (20.63%) VMware
3 8 (12.70%) Veeam
4 6 (9.52%) Cisco
4 6 (9.52%) Citrix
5 5 (7.94%) Remedy
6 4 (6.35%) Draytek
7 3 (4.76%) Apple
7 3 (4.76%) Datto
7 3 (4.76%) Sage
7 3 (4.76%) Sophos
7 3 (4.76%) Webroot
8 1 (1.59%) HP
8 1 (1.59%) Juniper
8 1 (1.59%) WatchGuard