IT Support Engineer Jobs in the West Midlands

IT Support Engineer
England > West Midlands

The median IT Support Engineer salary in the West Midlands is £28,500 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 120 209 271
Rank change year-on-year +89 +62 -92
Permanent jobs requiring an IT Support Engineer 159 44 37
As % of all permanent jobs advertised in the West Midlands 1.85% 0.76% 0.47%
As % of the Job Titles category 1.98% 0.85% 0.50%
Number of salaries quoted 77 44 37
10th Percentile £22,000 £21,250 £22,200
25th Percentile £25,750 £25,500 £23,000
Median annual salary (50th Percentile) £28,500 £27,500 £27,500
Median % change year-on-year +3.64% - -12.70%
75th Percentile £37,250 £33,750 £32,500
90th Percentile £40,000 £39,425 £37,250
England median annual salary £30,000 £32,500 £31,500
% change year-on-year -7.69% +3.17% +5.00%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 8,050 5,197 7,395
% of permanent jobs with a recognized job title 93.91% 89.93% 94.70%
Number of salaries quoted 5,794 3,200 4,854
10th Percentile £26,500 £30,000 £29,256
25th Percentile £35,000 £38,750 £38,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £77,500 £78,750
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

IT Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Engineer in the West Midlands

IT Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support Engineer in the West Midlands.

Salary trend for IT Support Engineer in the West Midlands

IT Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Engineer in the West Midlands over the 6 months to 12 June 2024.

Salary histogram for IT Support Engineer in the West Midlands

IT Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the West Midlands region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +8 37 £28,750 +2.68% 3
Staffordshire -6 24 £42,500 +39.34% 2
Warwickshire - 18 £24,000 - 2
Worcestershire -14 16 £27,000 -1.82% 1
Shropshire -7 12 £37,500 +44.23%
Wednesbury - 8 £30,000 -
Wolverhampton +19 5 £20,750 -3.49% 2
Walsall +15 5 - - 1
Solihull 0 3 £26,500 -11.67%
Halesowen - 3 £27,500 -
Dudley - 2 £27,500 - 1
Coventry +22 1 - - 1
Smethwick -6 1 - -
Sutton Coldfield -13 1 - -
Tipton - 1 - -
Stourbridge - 1 - - 1
West Bromwich - 1 - -
Willenhall - 1 - -
Kingswinford - 1 - -
Rowley Regis - 1 - -
Bilston - 1 - -
Brierley Hill - 1 - -
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 12 June 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Engineer in the job title.

1 129 (81.13%) Windows
2 108 (67.92%) Microsoft
3 80 (50.31%) ITIL
4 73 (45.91%) Problem-Solving
5 71 (44.65%) Active Directory
6 69 (43.40%) Cisco
7 65 (40.88%) Microsoft Certification
8 63 (39.62%) Microsoft 365
9 59 (37.11%) Asset Management
10 56 (35.22%) Driving Licence
11 55 (34.59%) Onboarding
11 55 (34.59%) Linux
12 54 (33.96%) Windows Server
13 53 (33.33%) MCSE
14 50 (31.45%) MCP
14 50 (31.45%) WLAN
14 50 (31.45%) CCNP
14 50 (31.45%) CCNA
14 50 (31.45%) Cisco Certification
14 50 (31.45%) Internet
14 50 (31.45%) LPIC
14 50 (31.45%) Degree
14 50 (31.45%) Computer Science
14 50 (31.45%) Network Security
14 50 (31.45%) Mentoring
14 50 (31.45%) Network Management
14 50 (31.45%) Computer Science Degree
14 50 (31.45%) IT Asset Management
15 47 (29.56%) Azure
16 31 (19.50%) Social Skills

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (10.69%) Microsoft Exchange
2 10 (6.29%) SharePoint
3 2 (1.26%) Exchange Server 2010
Applications
1 18 (11.32%) Microsoft Office
Cloud Services
1 63 (39.62%) Microsoft 365
2 47 (29.56%) Azure
3 30 (18.87%) Entra ID
4 10 (6.29%) AWS
5 2 (1.26%) Amazon S3
5 2 (1.26%) Mimecast
5 2 (1.26%) OneDrive
5 2 (1.26%) OpenDNS
Communications & Networking
1 50 (31.45%) Internet
1 50 (31.45%) Network Security
1 50 (31.45%) WLAN
2 26 (16.35%) Firewall
3 18 (11.32%) VoIP
4 16 (10.06%) DHCP
4 16 (10.06%) DNS
5 9 (5.66%) SAN
6 7 (4.40%) PBX
6 7 (4.40%) Wi-Fi
7 6 (3.77%) TCP/IP
8 4 (2.52%) VLAN
9 2 (1.26%) EIGRP
9 2 (1.26%) HSRP
9 2 (1.26%) IPsec
9 2 (1.26%) iSCSI
9 2 (1.26%) OSPF
9 2 (1.26%) RIP
9 2 (1.26%) VPN
9 2 (1.26%) VRRP
Database & Business Intelligence
1 9 (5.66%) Amazon RDS
2 4 (2.52%) SQL Server
General
1 31 (19.50%) Social Skills
2 21 (13.21%) Telecoms
3 13 (8.18%) Law
4 5 (3.14%) Finance
5 4 (2.52%) Legal
6 3 (1.89%) Inclusion and Diversity
6 3 (1.89%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.26%) LAMP
1 2 (1.26%) V-Ray
Miscellaneous
1 56 (35.22%) Driving Licence
2 55 (34.59%) Onboarding
3 16 (10.06%) Self-Motivation
4 11 (6.92%) Fat Client
4 11 (6.92%) Thin Client
5 10 (6.29%) Replication
6 2 (1.26%) PKI
Operating Systems
1 129 (81.13%) Windows
2 55 (34.59%) Linux
3 54 (33.96%) Windows Server
4 19 (11.95%) Windows 10
5 17 (10.69%) Windows Server 2012
6 9 (5.66%) Mac OS
7 7 (4.40%) Windows Server 2016
8 3 (1.89%) CentOS
9 2 (1.26%) Windows Server 2019
10 1 (0.63%) Windows 7
10 1 (0.63%) Windows 8
Processes & Methodologies
1 80 (50.31%) ITIL
2 73 (45.91%) Problem-Solving
3 59 (37.11%) Asset Management
4 50 (31.45%) Computer Science
4 50 (31.45%) IT Asset Management
4 50 (31.45%) Mentoring
4 50 (31.45%) Network Management
5 13 (8.18%) Continuous Improvement
6 12 (7.55%) Customer Service
7 11 (6.92%) Agile
7 11 (6.92%) Break/Fix
7 11 (6.92%) Change Management
7 11 (6.92%) Project Planning
7 11 (6.92%) Service Delivery
8 9 (5.66%) Proactive Monitoring
9 7 (4.40%) Customer Requirements
9 7 (4.40%) High Availability
10 5 (3.14%) Customer Experience
10 5 (3.14%) ERP
10 5 (3.14%) Threat Management
Programming Languages
1 5 (3.14%) PowerShell
2 3 (1.89%) SQL
Qualifications
1 65 (40.88%) Microsoft Certification
2 53 (33.33%) MCSE
3 50 (31.45%) CCNA
3 50 (31.45%) CCNP
3 50 (31.45%) Cisco Certification
3 50 (31.45%) Computer Science Degree
3 50 (31.45%) Degree
3 50 (31.45%) LPIC
3 50 (31.45%) MCP
4 10 (6.29%) DBS Check
5 5 (3.14%) A+ Certification
5 5 (3.14%) Network+ Certification
Quality Assurance & Compliance
1 16 (10.06%) SLA
2 10 (6.29%) Cyber Essentials
System Software
1 71 (44.65%) Active Directory
2 26 (16.35%) Hyper-V
3 25 (15.72%) VMware Infrastructure
4 12 (7.55%) VMware ESXi
5 8 (5.03%) Virtual Machines
6 2 (1.26%) Citrix Hypervisor
6 2 (1.26%) Docker
6 2 (1.26%) pfSense
6 2 (1.26%) Terminal Services
6 2 (1.26%) Virtual Servers
6 2 (1.26%) VMware Workstation
Systems Management
1 24 (15.09%) Microsoft Intune
2 23 (14.47%) SCCM
3 2 (1.26%) Backup Exec
Vendors
1 108 (67.92%) Microsoft
2 69 (43.40%) Cisco
3 30 (18.87%) VMware
4 18 (11.32%) Veeam
5 12 (7.55%) Citrix
6 11 (6.92%) HP
7 7 (4.40%) Nimble Storage
8 6 (3.77%) Acronis
9 5 (3.14%) ConnectWise
9 5 (3.14%) Mitel
9 5 (3.14%) Zerto
10 4 (2.52%) Aruba
10 4 (2.52%) Meraki
10 4 (2.52%) WatchGuard
11 3 (1.89%) Dell
11 3 (1.89%) ServiceNow
12 2 (1.26%) Remedy
12 2 (1.26%) SonicWALL
12 2 (1.26%) Sophos
12 2 (1.26%) Veritas