IT Support Coordinator

Big Ant Recruitment are working with one of our valued clients to find them an IT support Coordinator (Business Support), this role will encompasses a range of responsibilities aimed at ensuing efficient IT operations and support across their organisation.

Key Duties:

• First Line IT Support: Providing prompt and effective first-line support to all users within the organisation. This involves troubleshooting and resolving IT-related issues to minimise disruptions.
• IT Training: Conducting training sessions for new and existing users to enhance their IT proficiency and maximise productivity using company systems.
• Procurement and System Rollouts: Assisting in the procurement and implementation of new business systems and equipment, ensuring smooth integration into existing infrastructure.
• Cyber Security Accreditation: Supporting the process of obtaining Cyber Essentials and Cyber Essentials Plus accreditations, contributing to the organization's cybersecurity readiness.
• Helpdesk Oversight: Managing the helpdesk function to ensure timely resolution of customer issues, maintaining high levels of customer satisfaction.

In alignment with the company's environmental goals, the role also involves promoting sustainable practices such as reducing paper usage, minimising printing, optimising travel, and leveraging remote working technologies. This includes advocating for cloud-based systems and assistive technologies to support home and remote working arrangements.

The IT Support Coordinator plays a crucial role in advancing the organisation's IT capabilities while embracing environmentally conscious practices to enhance efficiency and sustainability.

This role will include travel to different office in Plymouth, Exeter, Newton Abbot and Paignton when needed so a car driver/owner would be preferred.

This role will be a temp to perm contract