Admin Clerk Max Fax
Job summary
In this role you will work to support the secretarial team with administrative duties and be responsible to ensure data quality related to the administration of patient pathways, including 18 week referral pathways. You will also be required to deal with patient queries on the telephone, book appointments for patients and reschedule if required.
You should be literate and numerate, with excellent organisational, time management and IT skills and an ability to work without supervision. Typing experience is desirable but not essential. You will have a high standard of communication and interpersonal skills with the ability to work with staff at all levels. You will have enthusiasm, motivation and demonstrate pride in your work.
If you feel you have the skills, experience and drive that it takes to be part of a Trust whose mission is to provide safe, high quality healthcare at all times to its population, we look forward to you application.
Main duties of the job
You will provide administrative support to the office, including, filing, photocopying, scanning, opening and distributing mail as appropriate. Ensuring any emails/post requiring urgent attention or action are dealt with in a timely and appropriate manner.
Dealing with as requested by the Administration Manager patient appointment information, checking waiting list information etc. Including validation of patient data.
Appointing patients and rescheduling appointments as required
Works in close liaison with the Administrative Manager and secretaries and to assist in the smooth running of the Clinical Team's secretarial and administrative service.
Works to the SOP's developed to support patient pathways.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Providing administrative support to the office, including, filing, photocopying, scanning, opening and distributing mail as appropriate. Ensuring any emails/post requiring urgent attention or action are dealt with in a timely and appropriate manner
Have an understanding of the Trusts Access Policy and other National/Local targets ie. Cancer, RTT, and works to the standard operating procedures developed to support patient pathways.
Dealing with as requested by the Administration Manager patient appointment information, checking waiting list information etc. Including validation of patient data.
Appointing patients and rescheduling appointments as required.
Assist with any data collection and entry required at service level.
Deal with telephone enquiries from patients, relatives, etc, which may be of a sensitive nature, in a constructive and sympathetic manner, referring to the appropriate person where necessary and documenting all phone messages on EPR to ensure a comprehensive audit trail.
Ensure that EPR is kept up to date with conversations with patients and that all investigations and other results are available for clinic appointments/admissions and that letters/results are saved in the appropriate place.
. Maintain efficient office systems, and maintain a system for all CBCT referrals. Liaise with other departments/hospitals wards or staff.
To ensure accuracy when administering relevant IT systems. The systems could include EPR and/or other local IT systems.
Works in close liaison with the Administrative Manager and secretaries and to assist in the smooth running of the Clinical Teams secretarial and administrative service.
Works to the SOPs developed to support patient pathways.
Person Specification
Experience
- Experience of NHS Patient Administration Systems
- Experience of working face to face and/or telephone contact with the general public
- Previous administrative/office experience
- Experience of relating to people at all levels
Skills
- Excellent verbal and written communication skills
- Ability to achieve thoroughness and accuracy when accomplishing a task
- Typing experience
Knowledge
- Knowledge and understanding of Microsoft Office Packages, including use of Excel, Power-point, Access, internet, email, Word etc
- Knowledge of Patient Administration Systems
Qualifications
- Educated to GCSE grade C and above including Maths and English*
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bradford Teaching Hospitals NHS Foundation Trust
Address
St Luke's Hospital
Horton Wing, Maxillofacial Department Level 0
Bradford
BD5 0NA
https://www.bradfordhospitals.nhs.uk
- Company
- Bradford Teaching Hospitals NHS Foundation Trust
- Location
- Bradford, United Kingdom BD5 0NA
- Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted
- Company
- Bradford Teaching Hospitals NHS Foundation Trust
- Location
- Bradford, United Kingdom BD5 0NA
- Employment Type
- Permanent
- Salary
- £22383.00 a year
- Posted