Technical Support Engineer Apprentice
Role
CP Automation Ltd in Bedford specialise in supply, repair and site service for industrial electronic boards, PLC's, AC Drivers and many more. You will be working alongside a team of experienced and highly trained engineers, who provide customers with both in-house and on-site product servicing. You will also have the opportunity to work in a workshop that is fully equipped to rapidly identify faults and component failures, providing you with excellent learning scenarios throughout your apprenticeship.
CP Automation Ltd in Bedford are looking for two Technical Support Engineer Apprentices to join their team. During your role, you will be trained and expected to complete a number of tasks, including:
- Develop and review quotes for potential sales to ensure products meet customer needs.
- Respond to customer requests for technical information regarding company products and their application, acting as the technical expert for the product.
- Provide assistance to the sales team and application engineers to address and resolve customer inquiries concerning hardware and software features, specifications and application issues.
- Develop and provide customer training and site support including demonstrating company products to existing and potential customers.
- Participate in marketing functions, such as trade shows, customer bulletins and website development.
- Perform competitive analysis between company products and competitor products to provide "sell against" features and benefits to the sales organisation.
- Complete special projects as assigned and ensure the timely and accurate completion and maintenance of all required paperwork, reports, records and documents.
- Follow and comply with all safety and work rules and regulations.
Training
- Level 3 Engineering Technician - Technical Support - Electrical Pathway
- Level 2 Functional Skills in English and maths if required
All apprentices will be required to achieve as a minimum:
- An employer approved Level 2 Foundation Competence qualification
- An employer approved Level 3 Development Competence qualification
- An employer approved Level 3 Development Technical Knowledge qualification
- Apprentices without Level 2 English and Maths will need to achieve this level prior to taking end point assessment
- Potential full time permanent role on successful completion of the apprenticeship.
- Apprenticeship Standard
- Engineering technician (level 3)
- Training Provider
- BEDFORD COLLEGE
- Working Week
- Monday - Thursday, 8:30am to 4:45pm. Friday, 8:30am to 4:00pm.
- Expected Duration
- 52 Months
- Positions Available
- 2
- Closing Date
- Sunday, 16th June 2024
- Start Date
- Monday, 19th August 2024
Desired Skills
- team player
- Good communication skills
- IT skills
Qualifications
- Science GCSE or equivalent, grade 9 - 4 (A* to C) (Desired)
- English GCSE or equivalent, grade 9 - 4 (A* to C) (Desired)
- maths GCSE or equivalent, grade 9 - 4 (A* to C) (Desired)
About the Employer
- Company
- C P AUTOMATION LTD
- Location
- Unit 3 Bedford Business Centre, Mile Road, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,300.00
- Posted
- Company
- C P AUTOMATION LTD
- Location
- Unit 3 Bedford Business Centre, Mile Road, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,300.00
- Posted