2nd Line Infrastructure Engineer

2nd Line Infrastructure Engineer (Hybrid 3 days office / 2 days home)

We have a fantastic opportunity for an experienced and professional Infrastructure Engineer with a strong track record and proven skills in VMware / Hyper-V, Azure, Veeam, Citrix and Networking such as Sophos and Draytek.

Any experience of SQL is an added plus and the Infrastructure Engineer will be responsible for providing technical IT support to both internal and external customers.

Experience Required

• Experience of MSP Environments
• Strong VMware, Hyper-V, Azure, Citrix, Veeam
• Networking – Sophos / Draytek
• Monitoring Tools (NOC)
• Knowledge of Virtualisation Environments
• Knowledge of Storage Platforms
• Microsoft Server and Desktop OS
• Installation of Windows OS
• Microsoft Exchange & O365

Main duties   

• To handle escalations from 1st Line Support as well as handling the end-to-end process of major incidents including all communication with internal/external customers
• To be a role model/mentor for all 1st Line Engineers
• To provide essential training for new starters and 1st Line Engineers
• To provide internal technical support for systems including server, desktop and networking infrastructure
• To liaise with and build strong working relationships with stakeholders
• To ensure all manuals and processes are relevant and up to date according to company standards
• To be able to manage demanding users on customer sites who have high expectations.
• Active involvement and governance surrounding projects to ensure that the Service Desk can adequately operate and support the service in question
• There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
• To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers when required