Head of Service Delivery & Regional IT

Head of Service Delivery & Regional IT - Hybrid, London based

A Head of Service Delivery & Regional IT opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the digital transformation of the technology solutions and technology led services the business provides to their customers.

Purpose of the role

• Own and direct the end to end services defined within the service portfolio, specifically, provide the strategic leadership of end to end services working with the Critical Service Management team in the Service Integrator
• Act as the conscience of the CDIOs, providing business intelligence and insights into the IT Operations service outcomes from the Opcos (incl. Customer Satisfaction)
• End-to end operational delivery of Business Services and Products in the designated region (i.e. across all Service Delivery Towers)
• Proactive planning and forecasting of releases, changes and other potentially service impacting updates. Collaborative working with the Service Management Leads to provide any commercial or operational assistance to mitigate implementation risks
• Co-ordinate Service Management teams (Towers) to ensure the quality of inputs required for rapid resolution of Business Service/Product issues
• Escalate cross-supplier areas that require improvement, provide Business Service specific input and working with the Service Management Leads to review Provider proposed initiatives

Experience

• Senior level IT leadership, gained in a complex global organisation
• Senior business partnering, working as a valued partner with senior stakeholders and strategic third parties across a diverse operation. In particular strong communicating & influencing skills (with an operational and / or service delivery bias)
• Demonstrable service management experience and delivery of results in an operational or service delivery role
• Exposure / experience of a shared services operating model / organisation
• Application of best practice principles (ITIL & COBIT) within a diverse and challenging technology environment
• Experience of operating across multiple countries and cultures is desirable, but not essential