Primary Care IT and Digital Support Officer

Job description

Job responsibilities

JOB TITLE: Primary Care IT and Digital Support Officer

REPORTS TO: Head of Business Services

HOURS: 37.5 per week

SALARY: £31,000 to £35,000 (based on experience)

CONTRACT TYPE: Permanent

The Role:

Islington GP Federation (IGPF) is looking for an IT and Digital Support Officer who will be part of IGPF IT and Analytics team.

The post holder will be a key support role, directly working with the IT and Analytics teams and with colleagues across an exciting range of services provided by IGPF.

Current and ongoing programs of work being undertaken by the team include:

1. Standardised and automated patient recall functionality
2. Development and launch of Digital Hub with optimised Digital Triage for patients
3. Front end user support remotely and across sites of operations when required
4. Provide an optimal IT and Digital experience across a variety of roles and teams
5. EMIS expertise and engagement across several EMIS platforms
6. Optimising current EMIS searches and insight reporting

IGPF is working closely with primary care colleagues to deliver ambitions of excellent provision of care and looking at opportunities at scale optimising existing systems and presenting new solutions.

The post holder will have extensive EMIS knowledge and be able to deliver supportive interventions to EMIS users in primary and community care. The post holder will also provide EMIS training to a wide range of stakeholders.

The Successful Candidate:

The successful candidate will be organised, confident, with a keen interest in resolving IT challenges in healthcare.

1. The successful candidate will have advanced Excel knowledge and data literacy and an interest in Power BI.
2. The successful candidate will have experience of resolving IT issues for front end users.
3. The successful candidate will be able to work on their own initiative but understand the importance of team work.
4. The ideal candidate will be approachable, pro-active and solution minded.

About Islington GP Federation

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I:HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I:HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, the Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub, and has been working for over two years to create training and development programmes that meet the needs of staff working in primary and community care settings. IGPF runs three Islington GP practices with a fourth practice that will be taken on in the summer.

Job Responsibilities

EMIS Expertise:

1. Be an EMIS expert and be a first point of call for resolution of EMIS issues within IGPF
2. Deliver EMIS training to agreed individuals and groups (e.g. ARRS roles, PCNs, administrative staff working in GP practices)
3. Ensure all training delivered is of high quality with up to date materials and evaluated identifying key areas for improvements
4. Write EMIS searches and provide high quality reports and data in a clear readable easy to present format
5. Work closely with IT leads, Digital and Transformation Leads, Network and Infrastructure manager to identify opportunities for improvement in EMIS related outputs
6. Be part of a program of ongoing qualitative review of existing EMIS searches
7. Technology and Analytics opportunities:
8. Assist in the performance and maintenance of existing technology solutions across IGPF
9. Explore and evaluate new digital technologies by looking at costs, functionality and associated benefits
10. Implement agreed new technology solutions and support optimisation of existing ones across wide range of IGPF stakeholders
11. Support IGPF Senior Analyst with dashboard development and maintenance

IT support and Customer care

1. Support the delivery of IT projects across IGPF developing and implementing agreed use cases
2. Update and monitor project plans for agreed projects
3. Support building and maintaining IT policies and guidance
4. Work closely with Network and Infrastructure manager to support IT and digital functionality across delivery sites
5. Provide frontline support to users of systems in response to service requirement
6. Provide high quality, professional and customer focused experience. This may include analysing situations, information and supporting resolution
7. Escalate any potential or knows issues relating to the operation of Digital Systems as soon as these are detected
8. Actively maintain knowledge of systems through continuous proactive learning
9. Promote and implement appropriate use of patient data in line with GPDR and Data Protection Act requirements
10. Be a positive, proactive influence on colleagues and the wider team

Generic Responsibilities:

All Staff at Islington GP Federation have a duty to conform to the following:

Equality, Diversity & Inclusion:

A good attitude and positive action towards Equality, Diversity & Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Confidentiality:

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to IGPF as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federation policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health & Safety Policy, to include:

1. Using personal security systems within the workplace according to IGPF guidelines.
2. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
3. Making effective use of training to update knowledge and skills.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Federation as part of this employment, such training to include:

1. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality & Continuous Improvement:

IGPF continually strives to improve work processes which deliver health care with improved results across all areas of IGPFs service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care

The post-holder will strive to maintain quality within IGPF, and will:

1. Alert other team members to issues of quality and risk.
2. Assess own performance and take accountability for own actions, either directly or under supervision.
3. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
4. Work effectively with individuals in other agencies to meet patients needs.
5. Effectively manage own time, workload and resources.

The post-holder will:

1. Apply IGPF policies, standards and guidance
2. Discuss with other members of the team how the policies, standards and guidelines will affect own work.
3. Participate in audit where appropriate.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take leave each year, and should be encouraged to take all of their leave entitlement.

Person Specification

Qualifications

• Minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English

• Degree level/equivalent qualification or relevant professional experience, which demonstrates equivalent academic skills.

Experience

• Advanced knowledge of EMIS including use of the care record, template
• manager, population reporting, and the appointment book.
• Advanced Excel knowledge and data literacy.
• Good knowledge of Office and Windows applications.

• Entry level Power BI and Python knowledge.
• Understanding of networking fundamentals, experience of network
• troubleshooting and network patching.

Skills and Abilities

• Good knowledge of Office and Windows applications
• Excellent customer service skills
• Effective listening skills
• Good organisational and time management skills
• Ability to maintain confidentiality and deal with situations in a sensitive manner

• Ability to develop and deliver training

Personal

• Excellent interpersonal skills
• An effective and supportive team player
• Confidence in dealing with the unexpected
• Willingness to develop new skills and undertake training as necessary
• Flexible and highly motivated

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

https://www.islingtongpfederation.org/